DFR Guidelines. Consider all grievances solely on their merits.You may not refuse to process a grievance because you do not like the grievant.Investigate any grievance thoroughly.Process the grievance promptly and do not miss any time limits.. DFR Guidelines (cont'd). Take notes and keep written
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1. IBEW® The IBEW Grievance Process with TVA
2. DFR Guidelines Consider all grievances solely on their merits.
You may not refuse to process a grievance because you do not like the grievant.
Investigate any grievance thoroughly.
Process the grievance promptly and do not miss any time limits.
3. DFR Guidelines (cont’d) Take notes and keep written records.
Keep the grievant informed.
Treat all members of the bargaining unit the same.
Have a valid reason for any action taken on a grievance.
4. The IBEW Steward and the Grievance
5. Definition of a Grievance.
The Grievance Procedure.
The Five W’s.
Proper Investigation Techniques.
Tests for Just Cause.
Writing Up the Grievance.
Presenting the Grievance.
What Is Arbitration?
6. A grievance is a violation of a worker’s rights.
7. It is a violation of the contract?
It is a violation of federal, state or local law?
It is a violation of past practice, written or unwritten?
It is a violation of management responsibility?
It is a violation of management rules?
8. Purposes of the grievance procedure are: To settle disputes that arise during the life of the contract.
To establish an orderly manner for handling disputes.
To assure every worker there is a mechanism for resolving grievances.
9. To present grievances in a united manner.
To establish rules in the workplace which allow either side the right of appeal until a final and binding decision is reached.
12. What is the quality of the information received?
Is the information available useful?
Can the information be measured?
Is the meaning of the information clear?
Separate facts from opinions and generalities.
Always write it down.