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The Stockholm Congestion Charging Trial

The Stockholm Congestion Charging Trial. SOLUTION DESIGN DESIGN & IMPLEMENTATION WHY IBM. The Stockholm Congestion Charging Trial. Like establishing a new Company ››. IBM ON DEMAND SOLUTION. Solution Complexity. Volumes 350,000 passages per day 850,000 photos per day

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The Stockholm Congestion Charging Trial

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  1. The Stockholm Congestion Charging Trial SOLUTION DESIGN DESIGN & IMPLEMENTATION WHY IBM

  2. The Stockholm Congestion Charging Trial Like establishing a new Company ››

  3. IBM ON DEMAND SOLUTION Solution Complexity Volumes • 350,000 passages per day • 850,000 photos per day • 110,000 payments per day • 10,000 - 2,000 calls per day Scale • 1,000,000 user accounts • 430,000 distributed transponder • 81 charged lanes • 7,4 Terabyte storage Performance • 99,96 % system availability • Very low number of failed charges

  4. Call-centre operations managed by IBM 2 IBM has designed, built, implemented integrated and runs the congestion charging system Information is matched with registered vehicle. Fee is added to the owner’s account The gateway registers the vehicle 3 A Way of payment • Transponder/direct debit • Bank/Giro • 7-eleven/ Pressbyrån ABC 123 1 Picture is taken of the vehicle’s licence plate. B How does it work?

  5. IBM ON DEMAND SOLUTION Equipment CAMERA LASER ANTENNA

  6. WHY IBM Vehicle identification process

  7. DESIGN & IMPLEMENTATION Redistributed traffic from the peek

  8. The Stockholm Congestion Charging Trial DESIGN & IMPLEMENTATION ››

  9. DESIGN & IMPLEMENTATION Expectations VS reality Architecture Overview USF Copenhagen E2E Monitoring Internet Scheduling Detailed Transaction database Web Portal Vehicle owner Citrix Extranet Integration Hub SAP CRM FI-CA BW Preprocessor OCR Customer Service External Systems Transaction Store Images Store Local Vehicle Database Roadside MLC Charging points Storage

  10. DESIGN & IMPLEMENTATION Expectations VS reality 24 Hours Operational Cycle

  11. DESIGN & IMPLEMENTATION We redesigned the solution a number of times! Major challenges to overcome • IBM got the responsibility from end to end • Coordinate the large number of partners • Manage the large number (200) of change requests • Optimise the system design to meet the aggressive service levels • Maximise the OCR solution performance • Manage all data processing within a 24 hour cycle • The system had to be up and running 3 Jan 2006 • Extensive media coverage

  12. DESIGN & IMPLEMENTATION Joint forces Number of people involved IBM: 200 people Client: 50 people All together: 14 nationalities 11 partners 4,000 people

  13. DESIGN & IMPLEMENTATION Extensive media coverage Before the launching date Solution, transponders and project costs

  14. DESIGN & IMPLEMENTATION Extensive media coverage System launching day Focused on the expected chaos

  15. DESIGN & IMPLEMENTATION Extensive media coverage One day after Immediate positive press focused on the huge impact

  16. DESIGN & IMPLEMENTATION Extensive media coverage Some weeks after System performance exceeds all expectation

  17. Charging schemes in other cities

  18. WHY IBM Costs What's driving the total cost in the Stockholm Congestion Project? • Exemptions rules • Service levels • Payment rules • Transponders

  19. WHY IBM The solution is good but not perfect

  20. The Stockholm Congestion Charging Trial WHY IBM ››

  21. WHY IBM Road Charging – Why IBM IBM uses innovation to meet the functional objectives. IBM has the ability to build, design and operate one of the most complex IT solutions via our skills within consulting, IT outsourcing and process outsourcing like call-centres & payment processes.

  22. WHY IBM Road Charging – Why IBM Managing complexity • Holistic approach • Experience • IBM Research • Security/privacy • Technology evolution • Open standards

  23. WHY IBM Contact details – Reference case contact Jamie Houghton Associate Partner IBM BTO RUC Global Leader Tel: + 44 (0) 771 8778662 E-mail: jamie.houghton@uk.ibm.com Gunnar Johansson Associate Partner, IBM GBS EMEA RUC Business Solution Professional Tel: +46 70 793 5729 E-mail: gunnar.s.johansson@se.ibm.com Todd Appel Associate Partner, IBM BTO EMEA Public Sector Business Development Tel: +44 (0) 77 64 988 987 E-mail: todd.m.appel@uk.ibm.com • Videos • Winning the Road Game • Stockholm Congestion Charging Trial • Planed RUC seminars • Urban Futures conference, Stockholm May 3-5 • Impact Conference, Stockholm June 29-30 • Stockholm VIP client demonstrations • Road side equipment (Bus tour) • Call centre • Central system • White Papers / Leaflets • Driving the future of road user charging • Congestion Charging White Paper • Stockholm Congestion Charging Trial leaflet • RUC Knowledge card (IBM internal)

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