1 / 29

High Tech/High Touch

Delivering Web-based Services with a Personal Touch. High Tech/High Touch. Jason Polete, Melissa Cline & Carrie Faller Metropolitan College/Jefferson Community & Technical College. Presentation Objectives. Metropolitan College Overview How W e Use T echnology to Deliver S ervices

reese
Download Presentation

High Tech/High Touch

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Delivering Web-based Services with a Personal Touch High Tech/High Touch Jason Polete, Melissa Cline & Carrie Faller Metropolitan College/Jefferson Community & Technical College

  2. Presentation Objectives • Metropolitan College Overview • How We Use Technology to Deliver Services • Advantages of Using Technology and Obstacles to Overcome • How to Transition to an Online Format • Q & A

  3. What is Metropolitan College? Workforce Development Initiative Not A College…

  4. What is Metropolitan College? PARTNERSHIP Jefferson Community & Technical College University of Louisville UPS CAKY/ResCare Humana

  5. What is Metropolitan College? Provide tuition-free postsecondary education and excellent employment opportunities Our mission: Assist students to integrate work, academic and career goals, and personal lives through a unique combination of programs and services.

  6. UPS/MC Student Profile Part-Time, 3rd Shift Workers 78% 18 to 21 yrs old 27% Female 50% Male Part/Full Time Students JCTC/UL Afternoon & Evening Classes 1836 Active UPS Participants Semester Contract Complete CAPP

  7. Career & Academic Planning Program (CAPP) Don’t Let Your Students’ Ships CAPPsize. The Career and Academic Planning Program (CAPP) is a Lifesaver. Monday, November 3 Session V 2:45 p.m.– 4:00 p.m Ballroom E Graduation Plan Survey Mock Interview Career & Academic Survey Resume STP

  8. Student Transition Program (STP) Series of online modules Accessible through MyMC page 2-3 hour completion time

  9. Module content • Intro • Metro College 101 • Career Assessment • Financial Literacy • Time Management • Academic Support Services • Outro

  10. Online STP Demo

  11. Software

  12. Software Camtasia Screen recording software - Create training, presentations, lectures, etc. techsmith.com • Adobe Presenter 7 • Create self-paced courses that include • quizzes and surveys. • adobe.com

  13. Camtasia Camtasia Demo

  14. Advantages and Obstacles

  15. Advantages Convenience • Student Schedules • Small, Digestible Units of Content • Uses Current, Familiar Technology

  16. Advantages Effectiveness • 100% Consistent Delivery • More Student Engagement • Ability to Revisit Modules

  17. Advantages Assessment and Evaluation • End of Module Surveys

  18. Obstacles Users with Low Web Proficiency Solution: Keep the Design Simple Offer Assistance

  19. Obstacles Lack of Computer Access Solution: Publicly available computer labs.

  20. Obstacles No Personal Interaction with Student Development Counselors Solution: Provide multiple ways to contact student development counselors for assistance

  21. Transitioning to an Online Format

  22. Step 1 • Determine if a web based delivery • would be advantageous.

  23. Step 2 Determine whether or not you have the technological resources.

  24. Step 3 • Break down your program’s content into modules.

  25. Step 4 • Break down module content into steps.

  26. Step 5 • Storyboard your modules.

  27. Step 6 • Begin working with your organization’s geeks.

  28. Q & A

More Related