part of the. Improvement and Development Agency. “Our mission is to support self-sustaining improvement from within local government.”. E Government directorate. “We aim to provide a focus for the implementation of local e government and enable local authorities to co-ordinate and
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part of the
Improvement and Development Agency
“Our mission is to support self-sustaining improvement from within local government.”
E Government directorate
“We aim to provide a focus for the implementation of local e government and
enable local authorities to co-ordinate and
“Delivering national projects to improve services locally.”
2005 and beyond………..
‘Local authorities want to understand, monitor and report on processes and progress.’
Details Interactions Documents Barriers Delivery Responsible Partners
PID (unique ID)
barriers to the
E delivery of
Link to any
Such as process
Maps that are
of any partners in the
delivery of a service
Reporting: IEG2 compliant
the reporting of electronic service delivery within the UK.
by a wide range of UK local authorities
types and indicates some which are appropriate to each process with a forum for discussion
and refinement of interpretations
driven by users
National and local reporting, benchmarking and dialogue can take place using common
process names – whatever they may be called within individual authorities
Multi authority, cross cutting processes can easily be identified and referred to when
planning for the implementation of shared systems and service delivery
Groups of processes that share common characteristics, such as those needing an
address, involving a financial transaction or the granting of a license, can be easily
identified and compared locally or nationally.
T%lkit allows each local authority to see a view of it’s processes according to its own internal
By maintaining a common set of unique process identities (PID’s) T%lkit constantly maps the local structure to the national generic process list
2005 and beyond………..