ABDA Training Module 2: Customer Service. Disclaimer.
This Training Guide is meant to provide an overview of the information necessary for new and existing Depot owners on Depot Operations. All owners should read over all documents provided by the previous owner and the Alberta Bottle Depot Association (ABDA).
If you ever have any questions, comments or concerns in regards to any part of the industry, please do not hesitate to contact the ABDA at (780) 454-0400 or at [email protected]
*Better Customer Service = more customers = more containers =
Two types of customers:
-Customer Service Reps