TNCPE Site Visit. Opening Meeting. Opening Meeting Agenda. Introductions Applicant presentation TNCPE presentation TNCPE overview Where we are in the process Role of Examiners Confidentiality and Code of Conduct Site visit schedule. 2. Baldrige Performance Excellence Program.
Established by Congress in 1987
Designed to improve the competitiveness of U.S. business (expanded in 1998 & 2005)
Identifies role-model organizations
Internationally recognized and emulated
Management based on “askingreally good questions”
“Driving organizational excellence in Tennessee”
Founded in 1993
Based on a national standard: Baldrige Criteria for Performance Excellence with a focus on continuous improvement
Powered by a volunteer workforce
National and international benchmark
Recognize – Train – Share
To drive organizational excellence in Tennessee.
To be the partner of choice in leading Tennessee organizations to world-class performance excellence. Together . . . building a state of excellence.
Customer focus Leadership
Respect Continuous improvement
Dr. Joe Alexander, Associate DeanBelmont University
Tony Benton, Vice PresidentMountain States Health Alliance
Dr. Richard Brown, Vice ChancellorUniversity of Tennessee at Chattanooga
Manuel Benegas, AdministratorVanderbilt University Medical Center
Dr. David Black, PresidentAegis Sciences Corp.
Dr. John Dreyzehner, CommissionerTennessee Dept. of Health
Jim Duensing, Executive Vice President & CFOCaterpillar Financial Services
Dr. Linda Garceau, DeanEast Tennessee State Univ.
Louis Gump, CEOImpact Management
Dr. Mary Jinks, Vice PresidentUniversity of Tennessee
Lewis Lavine, PresidentCenter for Nonprofit Management
Terri McGuire, Senior Vice PresidentFirst Tennessee
Dr. Mark Montoney, Executive VP & CMOVanguard Health Systems
Jean Rush, President and CEOKentucky Spirit Health Plan (Centene)
George Strodtbeck III, Ex Dir. Quality & COSCummins Inc.
Van Wardlaw, EVP Customer RelationsTennessee Valley Authority
Greg York, Director of OperationsMarvin Windows and Doors
Step 1Conduct self-assessment
Step 2Submit application to TNCPE
Step 3Examiner review & site visit
Receive Feedback ReportStrengths and OFIs
The examiner team will:
What questions do you have?