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Workshop on Regulatory Practices WTO Geneva, 11 April 2011

The Internal Market Information (IMI) System – Better communication, better service. Workshop on Regulatory Practices WTO Geneva, 11 April 2011 Wiebke Pankauke, European Commission, DG Internal Market and Services. Why develop an IT tool for cooperation?.

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Workshop on Regulatory Practices WTO Geneva, 11 April 2011

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  1. The Internal Market Information (IMI) System – Better communication, better service Workshop on Regulatory PracticesWTO Geneva, 11 April 2011 Wiebke Pankauke, European Commission, DG Internal Market and Services

  2. Why develop an IT tool for cooperation? • In order to facilitate mobility, more and more EU legislation requires cooperation between Member States • Adopting legal texts is only the first step • Need to put cooperation into practice • Challenge particularly in complex areas (example EU Services Directive)

  3. What is IMI? • A web-based tool for information exchange between public authorities at all levels • Secure and data protection friendly • In all EU languages • Easily adaptable to different policy areas SV BG IS CS NO DA FI DE SL ET SK RO EL PT EN PL ES LI NL FR MT IT HU LV GA LT

  4. Multilingual interface, pretranslated questions and answers Searchable database of authorities Flexible set-up to reflect administrative realities Agreed workflows, tracking mechanism IMI addresses obstacles to cooperation • Language barriers – 23 official EU languages • Lack of clearly identified partners in other countries • Different administrative structures and cultures • Lack of procedures for cross-border cooperation

  5. Secure access through the IMI website Access only with username - password - security code

  6. Search for anauthority in your own language

  7. IMI blends into any existing administrative structure European Commission ( IMI Administration and Helpdesk) Member State 2 Member State 1 National IMI Coordinator National IMI Coordinator Delegated IMI Coordinators Competent Authorities Competent Authorities

  8. Facts and figures • Today used for professional qualifications and services • More than 6000 authorities registered • 160 requests for information per month • 58% answered within two weeks

  9. How does IMI help citizens and businesses? • Faster replies from authorities • Less need to produce translations of documents • Less rejections of applications due to lack of information

  10. Lessons learned • Establishing a large network of very different authorities and keeping it alive is a challenge • Involving Member State actors as coordinators allows decentralised management of the network • Using IMI is easy, but mindset and habits need to change • Continuous follow-up and training necessary

  11. Expanding IMI • IMI as a toolbox for administrative cooperation • New policy areas • New functionality • Links with existing systems • Cheaper and faster than building new tailored systems, exploiting synergies

  12. For further information contact: markt-imi@ec.europa.eu or consult the IMI website: http://ec.europa.eu/imi-net

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