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SWA Quotes. “They can imitate the airplanes. They can imitate the ticket counters and all the other hardware…..But they can’t duplicate the people of Southwest and their attitudes.” Kelleher . SWA Values. SWA values Work should be fun…it can be play…enjoy it

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Swa quotes
SWA Quotes

  • “They can imitate the airplanes. They can imitate the ticket counters and all the other hardware…..But they can’t duplicate the people of Southwest and their attitudes.”

    • Kelleher


Swa values
SWA Values

  • SWA values

    • Work should be fun…it can be play…enjoy it

    • Work is important…don’t spoil it with seriousness

    • People are important…each one makes a difference


SWA

  • Highest shareholder return of any stock (1972-1992)

    • Return of over 21,000%

    • Consistently profitable, even when other airlines sought bankruptcy protection

  • Market share gains

    • California 45%, up from 0% in 1989

  • Turnover: 4.5% versus 9.5% industry avg.


SWA

  • Employees per aircraft (1998)

    • SWA: 94, United & American: 160

    • Industry: 135

  • Passengers served per employee

    • SWA: 2,443

    • Industry: 840

  • Customer service

    • Triple Crown winner

      • On-time performance

      • Fewest lost bags

      • Fewest customer complaints


SWA

  • Safest airline in the world (of the 85 major world airlines)

  • Top company to work for in Fortune Magazine’s list of the “100 Best Companies to Work for in America”


SWA

  • Employees at the gate

    • One agent, ground crew of 6 (SWA)

    • Three agents, ground crew of 12 (Avg.)

  • Aircraft turnaround time

    • 15 minutes (SWA)

    • 30 minutes (CA Lite)


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