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SWA Quotes. “They can imitate the airplanes. They can imitate the ticket counters and all the other hardware…..But they can’t duplicate the people of Southwest and their attitudes.” Kelleher . SWA Values. SWA values Work should be fun…it can be play…enjoy it

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swa quotes
SWA Quotes
  • “They can imitate the airplanes. They can imitate the ticket counters and all the other hardware…..But they can’t duplicate the people of Southwest and their attitudes.”
      • Kelleher
swa values
SWA Values
  • SWA values
    • Work should be fun…it can be play…enjoy it
    • Work is important…don’t spoil it with seriousness
    • People are important…each one makes a difference
slide3
SWA
  • Highest shareholder return of any stock (1972-1992)
    • Return of over 21,000%
    • Consistently profitable, even when other airlines sought bankruptcy protection
  • Market share gains
    • California 45%, up from 0% in 1989
  • Turnover: 4.5% versus 9.5% industry avg.
slide4
SWA
  • Employees per aircraft (1998)
    • SWA: 94, United & American: 160
    • Industry: 135
  • Passengers served per employee
    • SWA: 2,443
    • Industry: 840
  • Customer service
    • Triple Crown winner
      • On-time performance
      • Fewest lost bags
      • Fewest customer complaints
slide5
SWA
  • Safest airline in the world (of the 85 major world airlines)
  • Top company to work for in Fortune Magazine’s list of the “100 Best Companies to Work for in America”
slide6
SWA
  • Employees at the gate
    • One agent, ground crew of 6 (SWA)
    • Three agents, ground crew of 12 (Avg.)
  • Aircraft turnaround time
    • 15 minutes (SWA)
    • 30 minutes (CA Lite)
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