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Management by objectives :

Management by objectives :. General principles and terminology. RAG Informal Meeting on ITU-R Strategic and Operational Plans. Geneva, 21 May 2013. François Rancy Director, Radiocommunication Bureau. 1. Purpose and principles.

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Management by objectives :

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  1. Management by objectives: General principles and terminology RAG Informal Meeting on ITU-R Strategic and Operational Plans Geneva, 21 May 2013 François Rancy Director, Radiocommunication Bureau 1

  2. Purpose and principles • Better understand and organize the activities of the “company” in producing products which satisfy the requirements of the “clients” • Relate these activities to the strategic objectives of the “company” • Measure how these objectives are met (Key Performance Indicators, KPI) • Take the necessary actions to ensure continuous improvement in meeting these objectives while satisfying the requirements of the “clients” (iterative process)

  3. Types of processes • Production • Producing output “products”. • Support • Enables the production processes to function (typically: HR, finance, administration, procurement, logistics) • Piloting • Supervision and control of the production processes. • Typically done at the highest management level 3

  4. Production Process 4

  5. Processes 5

  6. Key Performance Indicators (KPI) • Intended to measure the way in which the requirements of the “clients” are satisfied . • May relate to: • Timely delivery • Level of production • Level of sales (downloads) • Give indications on trends and need for corrective action, with a view to continuously improve performance. 6

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