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Better Business Processes A Strategy Briefing. <Name> <Title> <Company>. Candidates. Supplier. Employee. Business Processes Describing what an organization does. Customer. Opportunity to Order. Order to Cash. Procure to Pay. Employee Onboarding. Recruiting. Candidates. Supplier.

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business processes describing what an organization does

Candidates

Supplier

Employee

Business ProcessesDescribing what an organization does

Customer

Opportunity to Order

Order to Cash

Procure to Pay

Employee Onboarding

Recruiting

business processes combining applications and unstructured work

Candidates

Supplier

Employee

Business ProcessesCombining applications and unstructured work

Customer

Opportunity to Order

CRM Application

ERP Application

Order to Cash

ERP Application

Procure to Pay

HR Application

Employee Onboarding

Recruiting

slide5

The BVPS Opportunity

Improving Business Processes by Exploiting Existing Software Capabilities

  • Off the shelf and custom applications implement many of the Structuredpieces of business processes
    • Most organizations have these in place today
  • Providing better support for Unstructured work through a BVPS Workshop is an opportunity for further business process improvement
  • Better management of unstructured work is a new source of competitive advantage

UnstructuredProcesses

Streamlined

Repeatable

Codified

Process

BVPS

Workshop

Output

Output

how can you leverage information worker iw technologies to drive your organization s performance
How can you leverage Information Worker (IW) technologies to drive your organization’s performance?
unlock iw potential with microsoft s business value planning service
Unlock IW Potential with Microsoft’s Business Value Planning Service
  • BVPS workshops are 1-on-1, Partner-led workshops to design an IW solution to improve a specific business process or workflow
  • BVPS Workshops:
    • Capture the pains of a current state business process and envision a solution using IW technologies
    • Develop a formal Business Case for the proposed solution to justify the initiative to business decision makers
    • Develop a detailed Adoption & Implementation plan
  • Workshops can be funded through Microsoft Software Assurance benefits
  • Workshops are either 3, 5, 10, or 15 days in length, depending on the complexity of the process

44

slide8

The BVPS Solution Workshop

  • Workshop Methodology

Document

Identify

Design

Map

Current

Process

“As-Is”

Process Pains

New

Process

“To-Be”

Manual

Work

Communication

Inefficiencies

Map Enabling Technology Solution

To New Process

Unnecessary

Process Steps

Output

Output

Rework/

Errors

  • Capture Est. KPI Improvements:
  • 60%↓ Cycle Time
  • 75%↓ Labor Time
  • 45%↓ Cost
  • Etc.
  • Capture Process KPIs:
  • Cycle Time
  • Labor Time
  • Cost

Lost/Wasted

Cycle Time

slide9

The BVPS Solution Workshop

  • Workshop Components

46

slide10

Your Engagement Team

Our expert

Our expert

Our expert

Our expert

Your SMEs

Your SMEs

The BVPS Solution Workshop

  • Participants, Preparation and Follow-up Steps, and Activities

Step

Participants

Activities

Your liaison

Your liaison

Your Liaison

Your Liaison

  • Complete Solution Workshop discovery questionnaire
  • Conduct brainstorming session

Strategy Briefing Follow-up

  • Narrow problem areas and workshop scope
  • Identify and review relevant process related materials

Workshop Preparation Meeting

  • Document and analyze As-Is processes
  • Create solution design for To-Be processes
  • Develop business cases

Conduct Workshop

  • Review and refine deliverables as necessary
  • Launch solution engagement

Workshop Follow-up

slide11

Your Engagement Team

Your Engagement Team

Our Expert

Our Expert

Our Expert

Our Expert

Your SME

Your SMEs

Your SMEs

The BVPS Solution Workshop

  • Workshop Activities

Step

Your Liaison

Your Liaison

Activity

Participants

Strategy Briefing Follow-up

Kick-Off Meeting

Workshop Preparation Meeting

One-to-One Meetings

. . .

Your SME

Conduct Workshop

Delivery of Final Presentation

Workshop Follow-up

slide12

The BVPS Solution Workshop

  • Benefits
  • Get the most out of your IW technology investment
  • Solve real problems that you and your employees face every day with a familiar technology platform
  • Build a convincing business case to drive change and improve your business
  • Receive 3rd party solution analysis and services through certified Microsoft BVPS Partner
  • Increase your expertise in delivering rapid business solutions using IW technologies

49

solution examples
Solution Examples

The table below lists some examples of daily business processes are readily improved through enhanced integration of IW technologies

solution examples cont
Solution Examples (cont.)

The table below lists some examples of daily business processes are readily improved through enhanced integration of IW technologies

solution examples cont1
Solution Examples (cont.)

The table below lists some examples of daily business processes are readily improved through enhanced integration of IW technologies

slide18

CCC Improves Safety Reporting, Cuts Cost, Lowers Compliance Risk

Situation

Current State

After

Consolidated Container Company (CCC) tracks safety incidents to maintain OSHA compliance

Manual incident tracking and reporting processes led to:

  • Excessive labor time to capture incident information
  • Errors in incident tracking
  • Difficulty creating accurate OSHA mandated reports

3 Day Workshop Participants:

9 Plant Safety Reps and SMEs,

Three Will

Sample

Future State

Results

The BVPS team proposed a SharePoint Server solution to:

  • Consolidate data collection using SharePoint
  • Automate report workflow within SharePoint
  • Secure document and data repository
  • The 3 month project using software CCC already owns should:
  • Foster a safer workplace
  • Reduce reporting labor cost
  • Reduce insurance cost
  • Reduce regulatory risk

Before

Output

Output

Microsoft BVPS Drives Business Results.

slide19

Atlanta FD Enhances Resource Allocation, Improves Public Safety

Situation

Current State

After

Atlanta’s Fire Department must manage resource levels across dozens of stations

Manual email and phone based resource allocation led to:

  • Delays staffing stations
  • Excessive labor time
  • Risk of allocation errors
  • Reliance on multiple disparate IT systems

5 Day Workshop Participants:

Process Owner and 3 SMEs,

BAC

Sample

Future State

Results

  • The 6 month project using software that AFD owns should:
  • Drastically improve resource allocation among stations
  • Reduce process labor time
  • Improve public safety
  • Improve firefighter morale

The BVPS team proposed a SharePoint Server Solution to:

  • Centralize resource planning documents
  • Automate workflow to move resources between stations

Before

Microsoft BVPS Drives Business Results.

slide20

Healthcare Provider (HP) IT Cuts Cost, Enhances Project Management

After

Situation

Current State

The HP IT department manages multiple ongoing IT improvement projects

The manual project reporting processes led to:

  • Excess labor to create reports
  • Long reporting cycle times
  • No consolidation of reports
  • Inaccurate or insufficient decision support data

ProjectPortfolio

5 Day Workshop Participants:

Process Owner and SMEs,

Blackfin

Sample

?

Future State

Results

The BVPS team proposed a SharePoint Server solution to:

  • Create a Project Status Portal collating project data
  • Provide collaboration portal
  • Link project data to KPIs
  • Provide decision support
  • The 2 month, $160K project using software HP owns should:
  • Reduce labor effort by $417K per year
  • Increase accuracy of reports
  • Provide better data to enhance capital budgeting

Before

Microsoft BVPS Drives Business Results.

conclusions
Conclusions
  • The next leap in business process improvement will come from better supporting unstructured work
  • This idea is just starting to spread
    • Being among the first to do it can create competitive advantage
  • Next steps:
    • Fill out a Solution Workshop discovery questionnaire
    • Schedule a Solution Workshop
next steps
Next Steps
  • Fill out a BVPS Workshop discovery questionnaire
  • Schedule a brief BVPS Discovery Call & Brainstorm
  • Schedule an BVPS Workshop
  • Contact:
    • <Name>
      • <Email address>
      • <Phone>
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