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General Directorate of PTT. STRUCTURE & DEVELOPMENTS OF PTT. CONTENTS. History , Organization , Legal Structure Turkish Post with Numbers Services & Developments Postal PTTBank Logistics Other Financial Situation. Ministry of Post - 23 October 1840.

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General Directorate of PTT

STRUCTURE

&

DEVELOPMENTS OF

PTT


CONTENTS

  • History, Organization, Legal Structure

  • Turkish Post withNumbers

  • Services & Developments

    • Postal

    • PTTBank

    • Logistics

    • Other

  • FinancialSituation


Ministry of Post - 23 October 1840

Established in 1840

In 1995, the General Directorate of PTT has been divided into two institutions:

PTT : Post, Bank and Logistics

Türk Telekom :Telecomunication Sector


Organization Structure of PTT

Directorate Private Secretariat

Board of Management

Office of the Board

Department of Inspection Board

Chairman of the Board

Director General

Office of Legal Consultancy

Office of Press Publ.&Public Rel. Cons.

Deputy Director General

Member of Board &

Deputy Director General

Member of Board &

Deputy Director General

Department of Technical Affairs

Department of Promotion and Marketing

Department of Post and Telegraph

Department of Accounting and Financing

Department of Construction

Department of Cargo and Logistics

Department of Financial Postal Exploitation

Department of International Relations

Department of Supply

Department of Strategy Development

Department of Human Resources

Department of Administrative Affairs

Department of Health and Soacial Affairs

Department of Training

Provincial Organisation

Regional Directorates

Independent Unit (1)

Main Post Offices

Branches

Agencies


100 % stateownedenterprise

RelatedtotheMinistry of Transport

Underthe Postal Law No.5584 & MainStatute

New lawstudiessoon

RegulationAuthority

MoreCompetitive

Legal Status


PTT Offices

4.498


Cargo

1.809

Security

1.210

Cleaning

1355

Delivery

3.712

Sorting

932

MotorcycleDelivery

427


  • Money Order

  • Postal Cheque

  • Foreign Exchange

  • Bill collection

  • Pensionpayments

  • Payments

  • Contracted bank transactions

  • InsuranceTransactions

  • EuroGiro

  • Western Union

  • Fast Transit Systemsproductsales

  • PTT Cargo

  • VIP Cargo

  • Courier

  • Local Express Courier

  • İnternationalparcels

  • İnternational EMS

Services

PTTBank

Logistics

Post

  • LetterPost

  • EMS

  • Legal Notification

  • Telegraph

  • Hybrid Mail

  • Tele-Post (Fax)

  • Philately

  • PersonelizedStamp Service

  • Mail subscribersbox

  • Libraryservices


Hybrid Mail

  • Receiving high-volume letter content from the customers electronically and transfering to the nearest PTT print center

  • Printing the mails

  • Folding, inserting enveloping the physical mails.

  • Dispatching and delivering to the addressees

2,5 milliondailyprintcapacity

Total investment: 66 million €


e-Telegraph

Wewishyouhappiness on yourmostimportantday.

telegraph is colourful

from now on...

Polat Tevfik TÜZÜNPosta Cad. No.8

Ulus ANKARA


Personalised Stamp


Modernization of Postal Sorting Centers


VehicleTrackingSystem


Secrecy

E-Notification and Registered e-Postal Items Project

Fast

Timing

Theaim of thisproject is to deliver on-linethe legal notificationsandotherletter mail itemstotheaddresseeselectronicallyaftertheregistration. Also, studiesare in progress in ordertoestablish a legal baseforthisproject.

Accordingtotheagreementsignedbetweentheparties, afterthe legal process is completed, thisprojectwill be implemented.

e-notification

Register

e-signature correction

undeniability


Traditional Postal Services (total)

Increasedamount:+2,7%

Increasedrevenue:+20,3%

$ rates based Turkish Central Bank


Transaction & Revenue Of Postal Financial Services

Increasedamount+% 2

Increasedrevenue +% 3

$ rates based Turkish Central Bank


CounterAutomation

TheMostCommon Online

System of Turkey

159

4.498

2010

4.268

342

1095

Acente

4.112

302

3.767

2009

4.498

322

3.465

2008

3.143

170

230

2012

2007

2.943

339

2006

2011

2.634

1123

2005

1.511

1511

882

707

2004

27

2002

2003

2004

2005

2007

2008

2009

2010

2011

2006

2012

1995

18


Contracted Establishments

203

203 Establishments

256 Protocols

22

Banks

19

Telecomand GSM

Operators

73

Municipalities

14

Electricdistribution

companies

35

SocialSecurityInstitute

7

InsuranceCompany

33

OtherInstitutions+Western union..


Renovation of PTT Offices


Interactive Postal Cheque

Developments

Internet Banking

  • Display of Money OrderandDetails of an Account

  • Money OrderTransaction

  • Money Transfer

  • PeriodicPaymentOrder

  • AutomaticPaymentOrder

  • Reminder of Automaticpayment


Developments

  • UPT: Cheap Money Transfer between PTT andBanks in Turkeythrougha bank withwhich PTT has a protocol.

  • LoanApplications: PTT givesloan on behalf of a bank toitsownstaffandthecitizensreceivingtheirsalariesfrom PTT.

  • Stock Exchange Market:Customers can enterstockexchange market via PTT.


PTT Card

  • PTTKartcertifiedbyMasterCard:

  • Can be usedwithBonus.

  • DomesticandInternationalshoppingopportunities

  • Possibletomaketransactions at allATM’s

  • Includingimlementation of a common ATM

Number of PTTKART in use: 3 million 358 thousand 331

(includingretirees)


PTTMatik

7 days 24 hours

service for

collection, payment

and postal chequetransactions


Pay-Pal:

  • Forcustomerswho do not wanttousecreditcard on internet, PayPal is a securethirdpartypayment service withintegration of PTTCards.


Western Union

SAFEACCESSIBLEFASTPRACTICAL

From 2000 PTT Branches

to more than 200 countries


  • Germany

  • Austuria

  • Belgium

  • Switzerland

  • Italy

  • Japan

  • Romania

  • Serbia

  • Slovakia

  • Portugal

  • Latvia

  • Crotia

  • France

  • Greece

  • Hungary

  • Brasil

  • Spain

  • ChechRepublik

  • Albania

  • Poland

  • Bulgaria

  • Tayland

mutual online moneyorder

22 countries


Improvement of Parcel – Cargo Services

EverywhereJust On Time …


Building of Logistic Centers

Hadımköy Sorting Center

Total area: 213.000 m² Building area: 33.000 m²

Sorting Automation and Smart Conveyor Systems


Kargomatık

  • 7/24 hours

  • SMS

  • e-mail

  • Customersareinformedaboutbarcodenumberandpasswords.


LogisticServices

Increase in amount % 12

Increase in revenue % 16


Market Research and Master Plan

  • Operational efficiency and technology

  • Marketing and sales

  • Institutional structuring and governance model


Call Center – 444 1 788

MonthlyAverage

User

133.595

7/24

Service


Mobile Services:

WAP applications,

SmartPhone,

Web services transfer to mobile phoneapplications


HGS FAST TRANSIT SYSTEM

  • Automatictollcollectionsystem;

  • Providealternativeservicestocurrentapplications KGS and OGS


  • E-Trade Project

    AIM:“beingTurkey’strustworthytradeaddress ”


    Development in HumanResourcesManagement

    RecruitedStaff

    106% in 2012

    InserviceTraining


    INTERNATIONAL ASSOCIATIONS AND SYSTEMS OF WHICH TURKISH POST IS THE MEMBER

    UNIVERSAL POSTAL UNİON (UPU: Universal Postal Union (UPU)was established in 1874andits headquarters in the Swiss capital Berne. Today 192 countries are members of UPU.)

    COUNCIL OF ADMINISTRATION(CA:The Council of Administration (CA) consists of 41 member countries and meets annually at UPU headquarters in Berne.Turkeywaselectedtothemember of CA fortheperiod of 2012-2016 )

    POSTAL OPERATION COUNCIL(POC: The Postal Operations Council (POC) is the technical and operational mind of the UPU and consists of 40 member countriesand meets annually at the UPU’s headquarters in Berne.Turkeywaselectedtothemember of POC fortheperiod of 2012-2016)

    ASSOCIATION OF EUROPEAN PUBLIC POSTAL OPERATORS(POSTEUROPis established in 1993, PostEurop today has 52 members represent 2.1 million employees across Europe. PostEurop is also an officially recognised Restricted Union of the Universal Postal Union (UPU))


    INTERNATIONAL ASSOCIATIONS AND SYSTEMS OF WHICH TURKISH POST IS THE MEMBER

    THE EUROPEAN CONFERENCE OF POSTAL AND TELECOMMUNICATIONS ADMINISTRATIONS(CEPT: was established in 1959 by 19 countries. Wewereamongthem. Today 48 countries are members of CEPT.)

    • EUROPEAN POST BANKS AND CHECK CENTERS NETWORK EUROGIRO

    • INTERNATIONAL INQUIRY AUTOMATION NETWORK (IBIS SYSTEM)TRACKING PARCEL

    • INTERNATIONAL INQUIRY AUTOMATION NETWORK (RUGBY SYSTEM) TRACKING EMS

    • DIRECT MAIL

    • COMPLIANCE WITH POSTAL REGULATIONS OF THE EUROPEAN UNION

    EUROPEAN COMMITTEE FOR POSTAL REGULATION (CERP: The CEPT Plenary decided to create CERP - the European Committee for Postal Regulationunder the umbrella of CEPT in October 1992.)

    • EURO-MEDİTERRANEAN PARTNERSHİP (EUROMED:was established in 2010. Today 14 countries are members of EUROMED. General Secretariat of theUnion is carriedoutbyItaly. )


    INTERNATIONAL POSTAL SYSTEM (IPS)

    The Postal Technology Centre of the UPU in cooperation with several postal enterprises around the world developed the International Postal System (IPS) in 1995.IPS is an integrated international mail management application that combines mail processing, operational management and EDI messaging into one application.IPS provides a means for postal enterprises to have an accurate and comprehensive view of their mail movement covering every point between origin and destination, including transit offices of exchange, international carriers, and handling through Customs.


    Thank you very much for your kind attention


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