5 survival tips for the stressed dental clinic management
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5 Survival Tips for the Stressed Dental Clinic Management

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The life of a dental practice manager is nothing short of challenging, with staff to organize, practitioners to communicate with and of course, patients to be looked after and treated with care and respect.

  • It’s a stressful environment, where ongoing errors can mean missed appointments and wasted time for practitioners, receipt and invoice mistakes and upset patients. Investing in a reliable and top-quality practice management system may help practice managers take some of the stress out of the job, as technology takes on a bigger role in processes and procedures and potentially reducing human error.
  • If you’re a stressed out practice manager, here are some tips to help you survive the stresses of a busy practice and enjoy a little less pressure.
1 use an online appointment system
1. Use an online appointment system
  • Online bookings are fast becoming a popular way for patients to make appointments – they can be booked at all hours of the day, there’s no waiting on the phone to speak to someone and you can usually see exactly what times the practitioner is available.
  • A practice management system with an integrated online booking method will also allow for easier communication with patients, freeing your practice staff from constant phone calls and giving them time to complete other tasks.
2 invest time in training staff to use the software
2. Invest time in training staff to use the software
  • Good practice management software is user-friendly, but staff will still need to be well trained in its application and use.
  • Effective training will ensure that staff are efficient in using the system, therefore reducing instances of human error and potentially avoiding missed appointments, communication problems and unsatisfied customers.
3 delegate tasks and make sure staff understand instructions
3. Delegate tasks and make sure staff understand instructions
  • Practice managers need to be able to delegate tasks to other staff to avoid getting burnt out and snowed under a mountain of work.
  • Be organized, priorities tasks and delegate as needed. Ensure that staff are clear about instructions and are not thrown in the deep end with practice management software they are unfamiliar with.
4 have confidence in your software
4. Have confidence in your software
  • A good practice management system will give you the confidence to get on with your day-to-day tasks, knowing that all the information you need is available to you at a few clicks of a button.
  • A high quality dental practice management software program will allow you to generate reports, integrate with health care claim programs and potentially cut errors related to payment, invoicing and receipting.
5 find easier ways to communicate with patients
5. Find easier ways to communicate with patients
  • Let’s face it – patients don’t exactly appreciate missing a scheduled appointment or turning up to find out they’re not booked in. An effective patient management system can make patient communication easier without spending hours on the phone.
  • Patient case management software also provides easy access to patient records and treatment plans and ongoing appointment schedules. This can potentially help avoid no-shows and last minute cancellations and in turn reduce wasted time for dentists and hygienists.

Your dental practice doesn’t have to be a place of stress.

  • Invest some time and energy into a top-notch practice management system and take some of the pressure off.
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