Total place the story and learning so far nicky de beer head of operations
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Total Place: The story and learning so far Nicky de Beer, Head of Operations. What is Total Place?. Transformation. Efficiencies. Learning. What did the pilots do?. Counting. Customer. Culture. Birmingham Bradford Central Bedfordshire & Luton Coventry, Solihull & Warwickshire

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Total Place: The story and learning so far Nicky de Beer, Head of Operations

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Total place the story and learning so far nicky de beer head of operations

Total Place: The story and learningso farNicky de Beer, Head of Operations


Total place the story and learning so far nicky de beer head of operations

What is Total Place?

Transformation

Efficiencies

Learning


Total place the story and learning so far nicky de beer head of operations

What did the pilots do?

Counting

Customer

Culture


Pilots and themes

Birmingham

Bradford

Central Bedfordshire & Luton

Coventry, Solihull & Warwickshire

Croydon

Durham

Dorset, Poole & Bournemouth

Kent

Leicester & Leicestershire

Lewisham

Manchester city region & Warrington

South Tyneside, Gateshead & Sunderland

Worcestershire

Drug & alcohol misuse, community demonstrator project, guns & gangs

Offender management

From dependency to self-reliance

Children’s services

0-5 months

Housing & regeneration

Older people’s services

Asset management

Drug & alcohol misuse

Offender management, assets

Children’s services

Stronger, safer & healthier communities

NEETs

Pilots and themes


Outcomes

Better outcomes at less cost for local people

Outcomes?

Improvements

made simply

and locally

Changes when

Whitehall

shifts guidance

and emphasis

Major

innovation-

regulatory

and legislative

change

Learning and increasing capacity


Absurdities of the current system

Absurdities of the current system

“There’s 15/20 places they have to go to sort out benefits and this is young people without any parents, people in care. It’s an absolute mess…”

  • There are 47 separate funding streams in Durham for 25 providers of social housing covering 19,000 homes.

  • DWP issues 14 manuals on how to apply benefits totalling over 9000 pages. Over 50 different benefits have been identified in one pilot

  • The audit commission has identified the costs of each tier of management in a ‘supply chain’ at 20%

“There’s never any such thing as a user pathway from a user perspective, the pathway is always something the provider invents. What the user experiences is bombardment on the one hand or bemusement when you fail to get through to anybody on the other

hand, but it doesn’t ever feel like a pathway.”


Total place the story and learning so far nicky de beer head of operations

Workshops

by theme

£

Place

Count

Customer

Journeys

So what and

how have

those involved

been doing?

Inter-

departmental

working

Spring

budget 2010

Learning

communities

Whole

system

workshops

PBR 2009


Total place the story and learning so far nicky de beer head of operations

New ways

to

collaborate

Outcomes

could be

better

There is

waste

Learning

History

Highlights

Importance of

leadership

National and

Local working

together

Start

with

the customer

Value of

using data

differently

Timing,

people

method are

important


So what and how next

So, What and How Next?

  • What might the next stage include…….

    • More place working in a holistic way around local people’s needs

    • Pilots and parallel places continuing work

      How we’d hope to work…

  • Real change takes place in the real world

  • Those that do the work do the change – lots of people/organisations have yet to engage

  • Start with customer/client/citizen and follow the story wherever it leads; engaging all in the system as the work develops (including private & voluntary sector, all bits of the public sector and citizens)

  • Connect the system more to itself – lots of things are already working (eg QIPP) – don’t ignore or compete with these

  • People own what they create – especially the public


Big challenges

Big challenges

  • Governance, Accountability and Leadership

  • Public funds

  • Continuing to work differently

  • Broadening and Deepening


Questions and more information

Questions and more information?

  • www.localleadership.gov.uk/totalplace

  • www.communities.idea.gov.uk/totalplace

  • [email protected]


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