Aviation Safety Policy Formation by Paul Miller

1. Aviation Safety Policy Formationby Paul Miller European Air Safety Seminar improving a global approach to safety in Europe March 10-12, 2008 Bucharest, Romania IPA-UPS Safety Forum, EASS 2008

2. Aviation Safety Policy Formationby Paul Miller European Air Safety Seminar improving a global approach to safety in Europe March 10-12, 2008 Bucharest, Romania

3. Aviation Safety Policy Formationby Paul Miller European Air Safety Seminar improving a global approach to safety in Europe March 10-12, 2008 Bucharest, Romania

4. Aviation Safety Policy Formationby Paul Miller European Air Safety Seminar improving a global approach to safety in Europe March 10-12, 2008 Bucharest, Romania

5. Aviation Safety Policy Formationby Paul Miller European Air Safety Seminar improving a global approach to safety in Europe March 10-12, 2008 Bucharest, Romania

6. Aviation Safety Policy Formationby Paul Miller European Air Safety Seminar improving a global approach to safety in Europe March 10-12, 2008 Bucharest, Romania

7. Aviation Safety Policy Formationby Paul Miller European Air Safety Seminar improving aglobalapproach to safety in Europe March 10-12, 2008 Bucharest, Romania

8. Aviation Safety Policy Formation • Key Elements of Policy • Aviation Safety Policy • Differentiation from other Policy • Different Levels of Aviation Safety Policy • Aviation Safety Policy Examples • Process of Formation

9. Key Elements of Policy • Source of Great Detail for Standard Operating Procedures

10. Key Elements of Policy • Source of Great Detail for Standard Operating Procedures • It is all about compensating for ?

11. Key Elements of Policy • Source of Great Detail for Standard Operating Procedures • It is all about compensating for Human Error

12. Key Elements of Policy • Formed in Great Detail • Clear guidance for SOP • Exact goals • All requirements • Limits for procedures

13. Key Elements of Policy • Created Locally • Tailored by the company • for own current operations

14. Key Elements of Policy • Created Locally • What's happening here?

15. Key Elements of Policy • Current & up-to-date • Latest Technology • Industry Procedural Innovations • Human Factors studies

16. Key Elements of Policy • Current & up-to-date • What's Happening Now?

17. Key Elements of Policy • Continuous Process • New Operational Changes • New Personnel • New Environment • New Competition • New Regulations

18. Key Elements of Policy • Continuous Process • Are we Coupled?

19. Key Elements of Policy • Created Jointly • Representative of professional groups • FAA Regulators, Inspectors • CAA • Others?

20. Key Elements of Policy • Joint support from all other leaders • All segments enrich agreement from each parties position of strength

21. Key Elements of Policy • Joint • Are we working together?

22. Key Elements of Policy • Coordinated functions • same "marching orders" • Mutually supportive, additive • Eliminate conflicting directions between groups

23. Key Elements of Policy • Coordinated Are we all pulling in the same direction?

24. Key Elements of Policy • Clear communications • From the Top • Actions match words Not just for Public Relations "PR"

25. Key Elements of Policy • Clear communications Logic: Say what you Do and Do what you Say?

26. Key Elements of Policy • Widely communicated to all segments • Every available company media • Leave no media unexploited • Internet, neck lanyards, stickers, email bulletins, newspapers, monthly magazines, daily news podcasts, signs, handouts

27. Key Elements of Policy • Widely communicated Is the message reaching everyone?

28. Key Elements of Policy • Why so many questions?

29. Key Elements of Policy • Why so many questions? • Policy answers come from continually asking these questions.

30. Key Elements of Policy • Why so many questions? • Policy answers come from continually asking these questions.

31. Key Elements of Policy • Why so many questions? • Aviation Safety Policy Formation is a very individual process.

32. Key Elements of Policy • Aviation Safety Policy Formation is a very individual process. Why?

33. Key Elements of Policy • Aviation Safety Policy Formation is a very individual process. Why? • Each Company: • Knows what is best for business • Is accountable for people & assets

34. Aviation Safety Policy Formation • Key Elements of Policy • Aviation Safety Policy • Differentiation from other policies • Different Levels of Policy • Aviation Safety Policy Examples • Process of Formation

35. Aviation Safety Policy Formation • Key Elements of Policy • Aviation Safety Policy • Differentiation from other policies • Different Levels of Policy • Aviation Safety Policy Examples • Process of Formation

36. Aviation Safety Policy • Prevention • Human Factors • Reporting & Investigating • Fixing the problem • Communicating • Looking Forward

37. Aviation Safety Policy • Prevention • Human Factors • Reporting & Investigating • Fixing the problem • Communicating • Looking Forward

38. Aviation Safety Policy • Prevention • How can we prevent tragic disaster from occurring? • Are disasters related to hazards? • How can we identify hazards? • How can we fix the hazard to keep the disaster from happening?

39. Aviation Safety Policy • Prevention • By responsiveness • By resolution of hazards • Not just documentation of problems • You have to do something to fix the hazard or the hazard will cause an event, an incident and eventually a grand mishap

40. Aviation Safety Policy • Prevention • Human Error • Reporting & Investigating • Fixing the Problem • Communicating • Looking Forward

41. Aviation Safety Policy • Prevention • Human Error • Reporting & Investigating • Fixing the Problem • Communicating • Looking Forward

42. Aviation Safety Policy • Human Error • Safety Question: Is Not whether the engine failed or transponder malfunctioned, but • To whose human error can we find actions causing the engine failure or transponder malfunction?

43. Aviation Safety Policy • Human Error • Safety Question: Is Not whether the engine failed or transponder malfunctioned, but • To whose human error can we find actions causing the engine failure or transponder malfunction?

44. Aviation Safety Policy • Human Error • Safety Question: Is Not whether the engine failed or transponder malfunctioned, but • To whose human error can we find actions causing the engine failure or transponder malfunction?

45. Aviation Safety Policy • Human Error • Unless we correct that human error, that mishap cause, that mishap hazard, how can we ever fix the problem? • How can we ever keep the problem from happening again?

46. Aviation Safety Policy • Human Error • It is not about the machine • It is about the humans who manufacture, operate, control, maintain, regulate and train • Aviation Safety Policy is all about Humans: The Human Factors

47. Aviation Safety Policy • Human Factors: every imaginable sort • Man-machine interface • Verbal crew Communications • Radio Communications mix-ups • Cultural Misinterpretation • Fatigue • Lack of training • Lack of situational awareness • Employing wrong procedure

48. Aviation Safety Policy • Human Factors is all about?

49. Aviation Safety Policy • Human Factors is all about? • Human Errors • The mistakes we all make • Human factors is the study of human error

50. Aviation Safety Policy • Human Factors is all about? • Human Factors is the study of Human Error • Safety Policy is all about Human Factors