Bill to ID - Manage by Number: Block Addition to Cisco Profile - Screen 1 of 2

1. Bill to ID - Manage by Number: Block Addition to Cisco.com Profile - Screen 1 of 2 2 3 To Block a Bill to ID from being added to a Cisco.com profileusing the Manage by Number screen: 1 • Screen 1 of 2: • Enter a Bill to ID that you manage. OR • Select Block Bill to ID addition to Cisco.com profile. • Click the Submit button. OR 1 3 • Choose a Bill to ID. 2 • Select Block Bill to ID addition to Cisco.com profile. • Click on the Submit button. Note: You cannot see a Bill to ID in the tool unless that number is in your Cisco.com profile and you are set up to manage it. See slide 70 for how to add Bill to IDs to your profile.

2. Bill to ID - Manage by Number: Block Addition to Cisco.com Profile - Screen 2 of 2 Blocking 1) deletes the Bill to ID from the individual’s profile, 2) removes support access, and 3) blocks the Bill to IDs you select. Cisco will then be unable to add the Blocked Bill to IDs to that individual's profile. If you only want to remove support access, select “Remove support access by Bill to ID”. This may affect the individual’s ability to use other Cisco applications. Once a Bill to ID has been chosen and the action Block Bill to ID addition to Cisco.com profilehas been selected: • Screen 2 of 2: • Select one, many, or all individuals from the list. 1 Or, search for an individual and select them. • Click on the Submit button. A success message will be displayed. An email confirmationwill be sent to all Administrators for that Bill to ID as well as each individual. 2

3. Bill to ID - Manage by Name: Block Addition to Cisco.comProfile - Screen 1 of 2 To Block a Bill to ID from being added to a Cisco.com profile using the Manage by Name screen: 2 3 1 • Screen 1 of 2: • Select a search attribute from the drop down list. • Enter the information you want to search for. • Click on the Search button. A list of individuals who match the search attribute and criteria you entered will appear. 4 6 • Choose the individual. • Select Block Bill to ID addition to Cisco.com profile. 5 • Click on the Submit button.

4. Bill to ID - Manage by Name: Block Addition to Cisco.comProfile - Screen 2 of 2 Blocking 1) deletes the Bill to from the individual’s profile, 2) removes support access, and 3) blocks the Bill to IDs you select. Cisco will be unable to add the Blocked Bill to IDs to the individual's profile. If you only want to remove support access, select “Remove support access by Bill to ID” instead. Blocking the Bill to ID may affect the individual’s ability to use other Cisco applications. Once an individual has been chosen and the action Block Bill to ID addition to Cisco.com profile has been selected: • Screen 2 of 2: • Select one, many, or all Bill to IDs from the list. 1 • Click on the Submit button. A success message will be displayed. An email confirmationwill be sent to all Administrators for that Bill to ID as well as the individual. 2

5. Bill to ID – Other Tool Functions • If an individual attempts to request a blocked or lockedBill to ID be added to his Cisco.com profile using the Cisco.com Profile Manager, a message will be displayed directing him to the Administrator(s) for that Bill to ID. • An email will automatically be sent: 1) to the Administrator with the individual’s information, and 2) to the individual with the Administrator’s information. The request will not be sent to Cisco. • If Cisco attempts to add a blocked or lockedBill to ID to a Cisco.com profile using Cisco’s internal tools, a message will be displayed indicating the Bill to ID cannot be added. • An email will automatically be sent: 1) to the Administrator with the individual’s information, and 2) to the individual with the Administrator’s information. • If Cisco adds a Bill to ID to a Cisco.com profile, all Administrators will be informed via email (you can request not to receive this email).