Roles responsibilities of line managers
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Roles & Responsibilities of Line Managers. Roles we play …. L eader Coacher, Mentor Trainer Counsellor. Staff Supervision. Earlier approaches Forceful Managing people Leading staff. Transformational. Leadership. Transactional. Leadership.

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Roles & Responsibilities of Line Managers

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Roles & Responsibilities of Line Managers


Roles we play …

  • Leader

  • Coacher, Mentor

  • Trainer

  • Counsellor


Staff Supervision ...

  • Earlier approaches

    • Forceful

  • Managing people

  • Leading staff

Transformational

Leadership

Transactional


Leadership...

Ability to influence a group towards achievement of goals


Transformational Leader


Transactional Leader


Administration

A Copy

Maintain

Focus on systems

Relies on control

Ask how and when

Accept the status quo

Short range view

Innovation

Original

Develop

Focus on people

inspires on trust

Ask what and why

Challenges the status quo

Long range vision

Manager Vs Leader


Leader…

  • Imagination

  • Intuition

  • Insight


To be an exceptional leader…

  • Humility

  • Competence

  • Approachability

  • Discipline

  • Conviction


To be an exceptional leader…

  • Decisiveness

  • Knowledge

  • Direction

  • Clarity

  • Charisma


Coaching,Mentoring

Coaching is…

"a process that enables learning and development to occur and thus performance to improve through a variety of styles, skills and techniques, appropriate to the context in which the coaching takes place"

Processes that enable individuals to achieve their full potential


Mentoring is..."off-line help by one person to another in making significant transitions in knowledge, work or thinking"

  • Performance Coaching & Mentoring

  • Skills Coaching & Mentoring

  • Personal Coaching & Mentoring


Trainer

  • Identifying T&D needs

  • Arrangement of suitable training

  • Development plans & strategies

  • Review plans

  • Reinforcement

  • Follow up action

  • Impact Evaluation


Benefits

  • Increased job satisfaction

  • Increased employee motivation

  • Increased efficiencies in processes

  • Increased innovation

  • Enhanced company image

  • Increased capacity to adopt new technologies and methods


Counselor

Counseling…

any relationship in which one person is helping another person to better understand and solve some problem


People are helped to…

  • express themselves

  • identify, sort-out, clarify their problem

  • identify non-helpful patterns

  • learn, more helpful coping skills

  • identify and achieve goals


Need for counseling

  • Anger

  • Anxiety

  • Codependence

  • Denial

  • Defenses

  • Shame


Benefits

  • Improved communication

  • Optimum stress levels

  • Developed self esteem/image

  • Optimum conflict levels

  • Improved teamwork


Responsibilities…

  • Developing positive attitudes and behaviour

  • Identifying Training and Development needs

  • Maintaining discipline


  • Identifying future potential of employees and career guidance

  • Managing performance and providing performance feedback

  • Identify employee needs and take necessary measures

    • Working environment

    • Welfare facilities

    • Recreational


Thank You

Nishantha Ratnayake

HS/MPPL

HR Division - 605


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