Difficult customers
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Difficult customers. By: Hayes Hunt. Insulting Argumentative Complaining Impatient Leave-me-alone Irritable and moody. Types of difficult customers.

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Difficult customers

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Difficult customers

Difficult customers

By: Hayes Hunt


Types of difficult customers

  • Insulting

  • Argumentative

  • Complaining

  • Impatient

  • Leave-me-alone

  • Irritable and moody

Types of difficult customers


The situation

  • A man is angry at T-Mobile service, his phone is not working and he hast tried everything that the manual says. He is not a happy man when he calls customer service.

The Situation


Dialogue

  • Ring* Ring*

  • “Ma’am I am very unhappy with my Phone ! It is a piece of junk and useless!”

  • “Sir what seems to be the problem with your phone?”

  • “Its not working! If it did I wouldn’t be calling you!”

  • “I’m sorry to hear that sir, I will try to help you fix it. Can you tell me what is wrong with it?”

  • “It won’t load my internet!”

  • “Sir try and restart it then go into your settings and turn off your internet then wait 1 minute and turn it back on.”

  • “Ohhhh okay, that works now! Thanks….”

  • “Your welcome thanks for calling, I can help anytime!”

  • *Hangs up

Dialogue


Conclusion

  • The customer service rep. handled the situation very well and stayed calm. By doing this they brought the customer back and kept him coming back for T-Mobile service and phones. This customer was a complaining.

Conclusion


Citations

  • Making Mad Glad

Citations


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