Cambridgeshire and Peterborough Neighbourhood Watch Annual Conference

1. Cambridgeshire and Peterborough Neighbourhood Watch Annual Conference Saturday 31st January 2009 “Uniting Communities Together”

2. Cambridgeshire and Peterborough Neighbourhood Watch Annual Conference WELCOME Eddie Cloke, Chairman Cambridgeshire Executive NHW

3. Cambridgeshire and Peterborough Neighbourhood Watch Annual Conference Neighbourhood Watch Awards Julie Spence, Chief Constable Cambridgeshire Constabulary

4. Cambridgeshire and Peterborough Neighbourhood Watch Annual Conference Citizen Focused Policing Julie Spence, Chief Constable Cambridgeshire Constabulary

5. Julie Spence Chief Constable of Cambridgeshire Neighbourhood Watch and the Police - Uniting Communities

6. Putting People at the Heart of Policing

7. What is Citizen Focus • Putting Citizens at the heart of policing • More than just neighbourhood policing • Its all parts of policing , major crime to response policing • Designing services from the outside in • Listening to and actively seeking feedback to improve service delivery • An honest dialogue • Positive Proactive Policing • Working with councils and partner agencies so all do their bit for communities.

8. Re-orientate Ourselves Police First Policing (We Know Best) To People First Policing (They Know Better) BEST = Public Set Standards + Police Provided Expertise

9. Dilemma Reactive PolicingV Proactive Policing A Hindrance to Real Policing Real Policing Focus on those who contact us Reputation critical Professional, added value expertise Aids dialogue Re: reality of policing

10. Our Challenge To Build Police Service Delivery Through the Eyes of the Public

11. We Are: Developing market research to understand what citizens value Trying to design services according to public standards and tolerances

12. What the Public Said They Wanted(MRUK Research) A quick response An explanation about what we have done One phone call – if possible Crime solved You know that this is not always possible Turning up is a priority A positive attitude and to feel valued by our staff Able to speak to the officer in the case Patrols at weekends and nights.

13. CITIZEN FOCUS MYTHS GOOD CITIZEN FOCUS IS NOT:- • FACE TO FACE CONTACT • SPENDING MORE TIME • BEING NICE • DOING EVERYTHING IN THE GUIDANCE/DOCTRINE • SOFT AND FLUFFY • DOING EVERYTHING THE CITIZEN WANTS • NEIGHBOURHOOD POLICING

14. CITIZEN FOCUS FACTS • CITIZEN FOCUS IS ABOUT:- • ADULT/ADULT RELATIONSHIPS – LISTENING AND UNDERSTANDING • BEING RESPONSIVE TO CITIZENS’ VIEWS OF GOOD SERVICE • BEING FAIR • TREATING PEOPLE WITH INTEGRITY/RESPECT/SENSITIVITY • POSITIVE, PROACTIVE PROFESSIONAL POLICING • SUPPORTIVE DEVELOPMENT OF STAFF

15. The Policing Pledge THE POLICE SERVICE IN ENGLAND AND WALES WILL SUPPORT LAW ABIDING CITIZENS ANDPURSUE CRIMINALS RELENTLESSLY TO KEEP YOU AND YOUR NEIGHBOURHOODS SAFE FROM HARM. WE WILL: • Always treat you fairly with dignity and respect ensuring you have fair access to our services at a time that is reasonable and suitable for you. • Provide you with information so you know who your dedicated Neighbourhood Policing Team is, where they are based, how to contact them and how to work with them. • Ensure your Neighbourhood Policing Team and other police patrols are visible and on your patch at times when they will be most effective and when you tell us you most need them. We will ensure your team are not taken away from neighbourhood business more than is absolutely necessary. They will spend at least 80% of their time visibly working in your neighbourhood, tackling your priorities. Staff turnover will be minimised. • Respond to every message directed to your Neighbourhood Policing Team within 24 hours and, where necessary, provide a more detailed response as soon as we can. • Aim to answer 999 calls within 10 seconds, deploying to emergencies immediately giving an estimated time of arrival, getting to you safely, and as quickly as possible. In urban areas, we will aim to get to you within 15 minutes and in rural areas within [20] minutes.

16. Answer all non-emergency calls promptly. If attendance is needed, send a patrol giving you an estimated time of arrival, and: • If you are vulnerable or upset aim to be with you within 60 minutes. • If you are calling about an issue that we have agreed with your community will be a neighbourhood priority (listed below) and attendance is required, we will aim to be with you within 60 minutes. • Alternatively, if appropriate, we will make an appointment to see you at a time that fits in with your life and within 48 hours. • If agreed that attendance is not necessary we will give you advice, answer your questions and / or put you in touch with someone who can help. • Arrange regular public meetings to agree your priorities, at least once a month, giving you a chance to meet your local team with other members of your community. These will include opportunities such as surgeries, street briefings and mobile police station visits which will be arranged to meet local needs and requirements. Your local arrangements can be found below. • Provide monthly updates on progress, and on local crime and policing issues. This will include the provision of crime maps, information on specific crimes and what happened to those brought to justice, details of what action we and our partners are taking to make your neighbourhood safer and information on how your force is performing. • If you have been a victim of crime agree with you how often you would like to be kept informed of progress in your case and for how long. You have the right to be kept informed at least every month if you wish and for as long as is reasonable. • Acknowledge any dissatisfaction with the service you have received within 24 hours of reporting it to us. To help us fully resolve the matter, discuss with you how it will be handled, give you an opportunity to talk in person to someone about your concerns and agree with you what will be done about them and how quickly. We want to do our best for you but if we fail to meet our Pledge we will always explain why it has not been possible on that occasion to deliver the high standards to which we aspire and you deserve.

17. Call Handling - 999 Calls

18. Call Handling – Force Control Room

19. Call Handling –Police Service Centre

20. Get on the Same Page Public Police

21. - YOU Ipsos MORI – How the public want to get involved

22. What We Can Do To Facilitate Involvement

23. Information Sources v Trustworthiness

24. What You Can Do For Us • Reasonable challenge and demand • Tell your Neighbourhood Team what information you want. • Give positive and negative feedback • Tell us what is going on • Don’t be afraid to bring problems and possible solutions to us • Understand policing can be complex , many think it is easy and we have a magic wand. Together We Can Crack It

25. Thank You Julie Spence Chief Constable

26. Cambridgeshire and Peterborough Neighbourhood Watch Annual Conference Neighbourhood Watch activity Police activity at national Level Mark Custerton Hertfordshire Constabulary

27. Cambridgeshire and Peterborough Neighbourhood Watch Annual Conference Neighbourhood Watch activity N H W activity at national Level Marion Lewis Chair Neighbourhood & HomeWatch Network

28. Neighbourhood Watch CambridgeshireNeighbourhood Watch31st January 2009

29. Neighbourhood Watch Mark Custerson- NSGWI National Strategy Group for Watch Issues &Marion Lewis - NHWN Neighbourhood & Home Watch Network (England & Wales)

30. Neighbourhood Watch The Neighbourhood Watch & Home Watch movement is the single largest voluntary organisation in England & Wales, with a presence in many neighbourhoods across the country, and up to four million members.

31. Neighbourhood Watch Neighbourhood Watch exists to: • Cut crime and the opportunities for crime; • Provide reassurance to local residents and reduce the fear of crime; • Encourage neighbourliness and closer communities; • Improve the quality of life for local residents.

32. NEW! National Structure

33. NEW!National Body‘NHWN’ The new national body is made up from 10 regional representatives who are democratically elected by NHW members to ensure that all grassroots members have a voice!

34. NEW!‘official’ national websitewww.mynhw.co.uk A new website has been built you to ensure that grassroots members can be kept informed and can contribute to the national movement .

35. NEW! National Neighbourhood & Homewatch Newsletter • A new free national newsletter is available for every member, just register your email address at www.mynhw.co.uk • A copy is also available to download and print for those who do not have internet access.

36. NEW! Training Toolkit A new NHW Training Toolkit is available to download from the website. • It has been produced by the Home Office and the Association of Chief Police Officers (ACPO) in consultation with Neighbourhood Watch volunteers. • This toolkit can be used by individuals to find out about all aspects of Neighbourhood Watch.

37. Find out what is happening in your area……..

38. As the elected Chair of this new organisation, I thank you for inviting us here today. I hope that the NHW members of Cambridgeshire will ensure that you let us know what great achievements you are making.

39. Cambridgeshire and Peterborough Neighbourhood Watch Annual Conference Saturday 31st January 2009 “Uniting Communities Together”

40. Cambridgeshire and Peterborough Neighbourhood Watch Annual Conference B R E A K REFRESHMENTS IN FOYER

41. Cambridgeshire and Peterborough Neighbourhood Watch Annual Conference Policing Communities Together Eddie Cloke Chair CNHWEG

42. Policing Communities Together Eddie Cloke Chair, CNWEG

43. AIMS of NEIGHBOURHOOD WATCH NHW aims to: Cut crime and the opportunities for crime and anti-social behaviour Provide reassurance to local residents and reduce the fear of crime and anti-social behaviour Encourage neighbourliness and closer communities Improve the quality of life for local residents and tenants

44. Engaging Communities in fighting crime (Home Office) Expectations by the public & by the Police Is Cambridgeshire NHW “fit for purpose”? How can we improve. Cambridgeshire NHW Positives 2008 Cambridgeshire NHW Work in Progress

45. POLICING COMMUNITIES TOGETHER As recent as June 2008 the Home Office made the following statement in relation to “Engaging Communities in Fighting Crime” Without public action, support and confidence, the Police and other criminal justice agencies CANNOT make communities safer. HOWEVER, For the PUBLIC to play their part THEY NEED to see and experience services that tackle crime effectively, give them confidence and back them up.

46. National Strategy Group for Watch Issues (NSGWI) National Police Steering Group for Watch Issues (NPSGWI) Neighbourhood Watch Police Group (National Level) Neighbourhood & Home Watch Network (NHWN) Neighbourhood Watch Group (National Level) Regional Groups Police and NHW x 10 Police Force Leads x 43 County/ Force Associations Local Associations District/Borough Level Local Police Unit/Stations NHW CO-ORDINATORS Grassroots Neighbourhood Watch Schemes Police Volunteers Neighbourhood Watch National Structure

47. NHW Proposed Structure? NHW Schemes members Panels March Police NPTs Co-ordinators Area Co-ordinators March Police Sector March E March W March N Dodd’ Wimbl’ Central BCU March NHW Association Watch Development Group Headquarters County NHW Exec Group

48. POSITIVES Member of the Eastern Region NHW Partnership Member of the Cambridge Community Safety Partnership Member of the Cambridge Resilience Voluntary Sector Sub-Group Active partnership work with the Police during “Not in My Neighbourhood Week” Co-ordinators Handbook Reviewed Constitution Revised and approved by Charity Commission NHW Volunteer Policy revised Service Level Agreement signed

49. WORK IN PROGRESS Structure and Membership of the County Group Communication Requirements Involvement of NHW with Parish Councils Involvement of youngsters in NHW as part of their volunteer activity for their Duke of Edinburgh’s Award Scheme Bid by Southern BCU for funding to CDRP for support post Continued awareness training for NPTs

50. WHICH ONE IS OUR FUTURE? THE ONE ON THE RIGHT WE HOPE