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Communicating for Results Seventh Edition. Cheryl Hamilton, Ph.D. 10 Opening Quotation. Committed Members. Necessary for effective team participation . . . Devote time and energy to team Support final decision Perform needed functions. Microsoft Image. Group Task Functions.

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Communicating for Results Seventh Edition

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Communicating for results seventh edition

Communicating for ResultsSeventh Edition

Cheryl Hamilton, Ph.D.

Communicating for results seventh edition

10 Opening Quotation

Committed members

Committed Members

Necessary for effective team participation . . .

Devote time and energy to team

Support final decision

Perform needed functions

Microsoft Image

Group task functions

Group Task Functions

Include the following functions . . .


Give information

Seek information

Give opinion

Seek opinion





Microsoft Image

Group maintenance functions

Group Maintenance Functions



Relieve tension


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Nonfunctional behaviors

Nonfunctional Behaviors

Cause unproductive conflict in groups . . .




Recognition seeking



Special-interest pleading



Handling nonfunctional people

Handling Nonfunctional People

Plan opening remarks carefully

Seat nonfunctional person next to leader

Avoid direct eye contact

Assign nonfunctional member tasks

Ask members to speak in order

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Nonfunctional people con t

Nonfunctional People (con’t)

Break in

Place talkative member between quiet members

Encourage withdrawers

Give praise and encouragement

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Member skills

Member Skills

Communication skills for group members include . . .

Active Listening


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Trait theory of leadership

Trait Theory of Leadership

Successful leaders are more likely to be . . .







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Awareness check

Awareness Check

Leadership Trait Questionnaire . . .

Function theory of leadership

Function Theory of Leadership

“There are certain functions that must be performed if a group is to be successful. Any time you perform a task or maintenance function, you are the leader for that period of time.”

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Awareness check1

How many times did you perform the following functions in a group discussion?

Awareness Check

Leadership Function Questionnaire . . .

Three dimension theory

Three-Dimension Theory

Autocratic leadership style

Democratic leadership style

Laissez-faire leadership style

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Situational contingency theory

Situational Contingency Theory

  • Situation dictates leadership style

  • Leadership depends on:

    • Power

    • Task

    • Relationship

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Situational leadership theory

Situational Leadership Theory

Includes the following four styles . . .

Delegating style

Participating style

Telling style

Selling or coaching style

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Transformational leadership

Transformational Leadership

Charismatic leaders . . .

Inspire followers

Articulate a vision

Provide plan for attaining vision

Mobilize commitment

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Leader responsibilities

Leader Responsibilities

Inform members of meetings

Select place for meeting

Check that everything needed is in place

Welcome people as they arrive

Start and end meeting on time

Preview and stick to agenda

Make sure recorder is present

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Leader responsibilities con t

Leader Responsibilities (con’t)

Encourage discussion

Ask questions skillfully

See to task and maintenance functions

Listen carefully


Thank participants and audience

Make sure results are passed on

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Communicating for results seventh edition

The End

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