Configuring cisco unified communications manager user features
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Configuring Cisco Unified Communications Manager User Features. Implementing Media Resources, Features, and Applications. Outline. Cisco Unified Communications Manager User Features Overview Call Park and Directed Call Park Call Pickup and Hold Reversion DND, Intercom , and Cisco Call Back

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Configuring cisco unified communications manager user features

Configuring Cisco Unified Communications Manager User Features

Implementing Media Resources, Features, and Applications


Outline

Outline

Cisco Unified Communications Manager User Features Overview

Call Park and Directed Call Park

Call Pickup and Hold Reversion

DND, Intercom, and Cisco Call Back

Barge and Privacy

User Web Pages

IP Phone Services


Implementing media resources features and applications

Cisco Unified Communications Manager

User Features Overview


Common cisco unified communications manager user features

Common Cisco Unified Communications Manager User Features

Call Park and Directed Call Park

Call Pickup

Hold Reversion

DND (Do Not Disturb)

Intercom

Cisco Call Back

Barge and Privacy

User Web Pages

IP Phone Services

CiscoUnifiedCM Cluster

PSTN


Implementing media resources features and applications

Call Park and Directed Call Park


Call park

Call Park

Allows you to put a call on hold so that it can be retrieved from another telephone in the cluster.

Can park the call to a Call Park extension by pressing the Park softkey or the Call Park button.

Define either a single directory number or a range of unique directory numbers for use as call park extension numbers.

Dial “1234” to pick up call

CiscoUnifiedCM

4

C

Sends Call Park code to display on phone

3

5

A

B

“1234”

1

Initial streamCall park codeFinal stream

2

Call Park


Call park configuration

Call Park Configuration

  • Ensure that Call Park number or range is unique within the cluster and that each Cisco Unified CM that devices are registered to has its own unique Call Park number or range.


Directed call park

Directed Call Park

Allows you to transfer a call to an available user-selected Directed Call Park number

Retrieve a parked call by dialing a retrieval prefix followed by the directed call park number

Users can also use the BLF to speed dial a Directed Call Park number

Dial “2180” or use BLF Button to pick up parked call

4

CiscoUnifiedCM

C

A

B

Transfer to 80

1

Initial streamTransfer to Call Park Final stream

2

Transfer to Directed Call Park number (80)

3


Directed call park configuration

Directed Call Park Configuration

  • Ensure that Directed Call Park number or range is unique within the cluster.

  • The Reversion Number is the number to which the parked call will return if not retrieved.

  • The Retrieval Prefix is needed to differentiate between park and retrieval.


Configuration of call park button

Configuration of Call Park Button

  • Directed buttons BLF can be configured for phones or user profiles.


Implementing media resources features and applications

Call Pickup and Hold Reversion


Call pickup and group call pickup

Call Pickup and Group Call Pickup

Call Pickup—Allows users to pick up incoming calls within their own group.

Cisco Unified CM automatically dials the configured call pickup group number when the user presses Pickup.

Group Call Pickup—Allows users to pick up incoming calls from another group.

After pressing Gpickup button, user must enter the appropriate pickup group number.

Call Pickup

Group Call Pickup

GPickup, dials call pickup group number

Pickup

Group A

Group B

Group C


Other group call pickup

Other Group Call Pickup

Allows users to pick up incoming calls in a group that is associated with their own group.

Cisco Unified CM automatically searches for incoming calls in associated groups when the user activates this feature.

Use the softkey OPickup.

OPickup

Group A

Group B

Group C

Group C is associated with Group A and B


Call pickup configuration

Call Pickup Configuration

Define a unique Call Pickup Group Number

Call Routing > Call Pickup Group


Call pickup configuration cont

Call Pickup Configuration (Cont.)

Assign the Call Pickup Group to a line or directory number.

Directory Number Configuration


Hold reversion

Hold Reversion

The Hold Reversion feature alerts a phone user when a held call exceeds a configured time limit.

Alerts are generated, such as a ring or beep, at the phone to remind the user to handle the call.

A calls C

3

CiscoUnifiedCM

C

4

Sends Hold Reversion message to A after Timeout

Initial callHold ReversionSecond call

1

A calls B

A

B

2

Call Hold B


Hold reversion configuration timer

Hold Reversion Configuration: Timer

The default Hold Reversion timeout is defined in the CallManager Service parameters and is overruled by a setting on the line.

System > Service Parameters > Cisco CallManager

Call Routing > Directory Number


Hold reversion configuration focus

Hold Reversion Configuration: Focus

Revert Call Focus Priority specifies which call is connected, a new incoming call or the reverted call, when a user goes off-hook.

System > Device Pool


Implementing media resources features and applications

DND, Intercom and Cisco Call Back


Do not disturb dnd

Do Not Disturb (DND)

Do Not Disturb (DND) feature allows you to turn off the ringer for an incoming call by pressing a feature button, softkey, or using the User Options web page.

Users can choose to have the IP phone beep or flash to indicate an incoming call.

CiscoUnifiedCM

B

DND

A


Dnd configuration common profile

DND Configuration: Common Profile

DND parameters can be configured on a per-phone basis or using a Common Phone Profile.

Device > Device Settings > Common Phone Profile


Dnd configuration add dnd softkey

DND Configuration: Add DND Softkey

A DND softkey has to be added to the phones Softkey Template in order to let the user control the DND state.

A feature key can also be used to control DND state.

Device > Device Settings > Softkey Template


Intercom

Intercom

With an intercom line, a user can call the intercom line of another user, which auto-answers to one-way audio whisper.

The recipient can then accept the whispered call and initiate a two-way intercom call.

One-way audio whisper

A

B

Two-way intercom call

 User presses the Intercom button to dial the Intercom line of phone B

User at Phone B receives short spoken message of User A by one-way audio whisper. User B accepts Intercom call by pressing key. Two-way Intercom call is established.


Intercom configuration steps

Intercom Configuration Steps

Create intercom partition.

Verify automatically created intercom CSS or (optionally) replace by customized intercom CSS.

Create intercom directory numbers.

Assign intercom directory numbers to phones.


Step 1 create intercom partition

Step 1: Create Intercom Partition

Cisco Unified CM Administration: Call Routing > Intercom > Intercom Route Partition

Intercom partitions are created the same way as standard partitions.


Step 2 verify automatically generated intercom calling search space

Step 2: Verify Automatically Generated Intercom Calling Search Space

Cisco Unified CM Administration: Call Routing > Intercom > Intercom Calling Search Space

Automatically created intercom CSS

Name and description are taken from intercom partition („_GEN“ added at the end)

Automatically created intercom CSS includes the previously configured intercom partition


Step 3 create intercom directory numbers

Step 3: Create Intercom Directory Numbers

Cisco Unified CM Administration: Call Routing > Intercom > Intercom Directory Number

Configure an intercom DN range (same value can be specified twice to add a single intercom DN)

Select intercom partition

Configure intercom description and alterting name

Select intercom CSS

DN = directory number


Step 4 assign intercom directory number to phone

Step 4: Assign Intercom Directory Number to Phone

Phone Configuration Page -> Intercom Line

Enter the intercom DN to be applied to the phone intercom line

Configuration of intercom DN is loaded after intercom directory number has been entered

DN = directory number


Step 4 assign intercom directory number to phone cont

Step 4: Assign Intercom Directory Number to Phone (Cont.)

Configure line appearance of intercom DN.

If Speed Dial is entered, pressing intercom phone button creates intercom connection to specified intercom DN (used for point-to-point intercom DN).

If no Speed Dial is set, target intercom DN has to be dialed after pressing intercom phone button.

DN = directory number


Cisco call back

Cisco Call Back

Receive callback notification when a called party becomes available.

Sends Call Back notification to C when A is available again

2

3

C calls A, A is busy

C

CiscoUnifiedCM

1

A calls B

A

B


Cisco call back configuration

Cisco Call Back Configuration

Add softkey to the phones softkey template

Device > Device Settings > Softkey Template


Implementing media resources features and applications

Barge and Privacy


Barge and privacy overview

Barge and Privacy Overview

Barge: Users can add themselves to remotely active calls on shared line.

Barge uses built-in conference bridge; cBarge uses shared conference bridge.

Privacy: Users can allow or disallow other users on shared line to view call information or to use Barge or cBarge.

2

1

Barge Process

Media

Media

Initiator

Target

Other Party

Shared line

  • Original two-party call

  • Initiator barges into the call three-way call:

    • If initiator hangs up, original call remains active.

    • If target hangs up, initiator and other party connect point-to-point.

    • If other party hangs up, original call and barged call are released.


Shared line appearance

Shared Line Appearance

  • Some directory numbers can be associated with more than one device.


Barge configuration

Barge Configuration

Enable clusterwide (Cisco CallManager Service Parameter)

Enable at device level


Privacy configuration

Privacy Configuration

Enable clusterwide

Enable at device level


Privacy display

Privacy Display

The Barge key will not appear on the shared line if privacy is enabled.

Privacy disabled

Privacy enabled


Implementing media resources features and applications

User Web Pages


User options web page

User Options Web Page

Controllable features vary by phone model

Some user-definable settings are:

User locale

User password

Do Not Disturb (On/Off)

Call Forward (All, On Busy, On No Answer, On No Coverage)

Message Waiting Indicator and Ring settings

Line text label

Speed dials

IP phone services and service buttons

Personal address book


User options web page phone to user relation

User Options Web Page: Phone to User Relation

The User Options web page allows users to configure their phones.

Phones are assigned to user accounts.

Authenticated user is able to control the phones assigned.

Phones are assigned to user accounts

Log in as Alice

1

CiscoUnifiedCM

Phone A

Phone B

User Alice

Phone C

Phone D

User Alice

Phone E

Phone A

Phone F

Set Call Forwardon Phone A

2


User options example

User Options Example

Alice accesses https://CUCM101/CCMUser/.

She logs in and she selects the phone A.

Selects line settings and changes the CFA setting for phone A.


Implementing media resources features and applications

IP Phone Services


Ip phone services

IP Phone Services

Cisco Unified IP Phone Services are applications that utilize the web client or server and XML capabilities of the Cisco Unified IP phone

Phone service applications provide value-added services by running directly on the user desktop phone

Functions of a service application using IP Phone Services are

display of data (text and graphics)

user input

authentication

a mix of those functions

Common examples for IP Phone Services are stock tickers, meal of the day, Cisco Extension Mobility, internet news readers


Ip phone services1

IP Phone Services

The button labeled "Services," or a preconfigured phone button, can be used to access the services menu

The Services menu is delivered by the Cisco Unified CM

When a service is selected, the phone sends a HTTP request to the configured service URL

IP Phone Service Application Server

Service Button pressed

1

HTTP Request to Service URL

CiscoUnifiedCM

2

1

2

Phone A


Cisco ip phone services configuration steps

Cisco IP Phone Services Configuration Steps

Choose Device > Device Settings > Phone Services

Perform one of the followings tasks:

To add an Cisco IP phone service, click the Add New button

To update a service, click the name of the Cisco IP Phone Service that you want to update

Enter the appropriate settings for the service and save.

To apply the changes, update the IP Phone Services Configuration window.


Configure ip phone services step 2 phone services

Configure IP Phone Services Step 2: Phone Services

To add an IP phone service, click the Add New button.

To update a service, click the name of the Cisco IP Phone Service that you want to update.

Device >Device Settings > Phone Services


Configure ip phone services step 3 phone services parameters

Configure IP Phone Services Step 3: Phone Services Parameters

Service Name – a (meaningful) name for the service

ASCII Service Name – name for ASCII-only phone displays

Service Description – what the service does

Service URL – where the service can be found

Device >Device Settings > Phone Services > Login


Summary

Summary

The Cisco Unified Communications Manager provides several predefined user features.

Users can also use the BLF to speed dial a Directed Call Park number.

The default Hold Reversion timeout is defined in the Cisco Communications Manager Service parameters and is overruled by a setting on the line.

Users can use an intercom line only to dial other intercom lines.

Barge uses built-in conference bridge; cBarge uses shared conference bridge.

The User Options web page enables users to change the Call Forward Busy and No answer for assigned phones.

The Cisco IP Phone Services menu is delivered by the Cisco Unified Communications Manager while the service itself comes from an application server.


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