Designing Speech Applications for Older Demographics. Caroline Leathem 8 th August 2006. A major concern of customers looking to invest in speech applications is … How their older callers will cope with an automated speech service
Designing Speech Applications for Older Demographics
8th August 2006
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1 - L Stevens (2003) View on speech recognition in UK exceeds expectations
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3 – Fluency reference
RNIB Guidelines http://www.tiresias.org/guidelines/ivr.htm
Nielsen, J. 1993, Usability Engineering, Academic Press, San Francisco.
Case Study: Standard Life Bank