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IT Services Transition Weekly Program Management Working Session

IT Services Transition Weekly Program Management Working Session. February 14, 2011 | Monday | 1:00pm – 3:00pm. Program-wide Status Snapshot: Key Updates Only (round robin) Communications WG HR WG Finance WG Steering Committee Org Planning Updates

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IT Services Transition Weekly Program Management Working Session

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  1. IT Services TransitionWeekly Program Management Working Session February 14, 2011 | Monday | 1:00pm – 3:00pm

  2. Program-wide Status Snapshot: Key Updates Only (round robin) Communications WG HR WG Finance WG Steering Committee Org Planning Updates IT Service Delivery WGs’ Priorities Latest List R1 Customer Input: Communication Needs, Groundrules, and Final Process Review Priorities for next 3-4 weeks Issues Management Agenda 2

  3. Program-wide Status Snapshot: Key Updates Only

  4. IT Service Delivery WGs’ Priorities • Latest List • R1 Customer Input: Communication Needs, Groundrules, and Final Process Review • See updated list of R1 customers • Use common language in invites and when you facilitate both online and offline reviews • Complete reviews per agreed upon timeline (on next slide) • Priorities for next 3-4 weeks • Resolve high priority design issues and ‘grey areas’ • Update original Service Definition 1-pager Template (particularly around service level and performance metrics areas) • With list of “what” soon to be nailed-down – need to continue defining different dimensions of each service in the above template

  5. REMINDER: Customer Input – Round I: Common Process and Key Dates • Reminder: we are beginning our 1st round of customer input with those customers recommended by your Working Group (WG) Co-chairs • Round 1 will be approximately 1 week and run in tandem with the Steering Committee’s review • Please note: additional rounds of customer input are being defined this week

  6. Issues Management Latest log Expectations for next 2 weeks

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