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TECH581 Fall 2013 Measure Presentation

TECH581 Fall 2013 Measure Presentation. October 23, 2013 Alex Garcia. Project Charter. CTQ. CTQ. KPIVs. Customer(s). KPOV(s). Pay Application Review Time. Time between when pay application is submitted and a check Is cut. Accounts Payable. Number of Individuals who review app.

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TECH581 Fall 2013 Measure Presentation

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  1. TECH581 Fall 2013 Measure Presentation October 23, 2013 Alex Garcia

  2. Project Charter

  3. CTQ CTQ KPIVs Customer(s) KPOV(s) Pay Application Review Time Time between when pay application is submitted and a check Is cut Accounts Payable Number of Individuals who review app INTERNAL Pay Application Processing Time Requirement of electronic submissions Direct Deposit/ Electronic Submission Contractors/Architects EXTERNAL Training of staff

  4. Ishikawa Diagram

  5. Process Flow Map

  6. Process Observation

  7. Data Collection Plan • Dig deeper into how many pay apps AP can handle • Are they understaffed? • Cost/Time of switching to direct deposit • Interview the Director of Special Projects and Campus Planner to determine why and what ways can be used to eliminate the unnecessary delays in approving pay apps

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