Chapter 7 teamwork and leadership
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Chapter 7: Teamwork and Leadership. Types of Health Care Teams. Administrative Medical emergency Hospital patient care Physician ’ s office Outpatient care. Definition of a Team. Team Composition Two or more individuals organized to function cooperatively

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Chapter 7: Teamwork and Leadership

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Chapter 7 teamwork and leadership

Chapter 7: Teamwork and Leadership


Types of health care teams

Types of Health Care Teams

  • Administrative

  • Medical emergency

  • Hospital patient care

  • Physician’s office

  • Outpatient care


Definition of a team

Definition of a Team

  • Team Composition

    • Two or more individuals organized to function cooperatively

    • Members focused on the same results

    • Health care team: professionals with a variety of:

      • Health-related backgrounds

      • Education

      • Experiences


Definition of a team cont d

Definition of a Team (cont’d)

  • One-Profession Team: Nursing Team Example

    • Registered nurses (RNs)—team leaders

    • Licensed practical nurses (LPNs)

    • Licensed vocational nurses (LVNs)

    • Certified nursing assistants (CNAs)


Definition of a team cont d1

Definition of a Team (cont’d)

  • Multidisciplinary Team

    • Cooperative group of professionals with different:

      • Qualifications

      • Skills

      • Areas of expertise

    • Team members complement one another

    • Provide comprehensive health care

    • Example: cardiac rehabilitation team


Definition of a team cont d2

Definition of a Team (cont’d)

  • Elements of Team Structure

    • Team purpose

    • Team goals

    • Team members’ roles

    • Team functions


Definition of a team cont d3

Definition of a Team (cont’d)

  • Team Purpose

    • What is the reason for the team?

    • What does it hope to accomplish?

    • Points all members in right direction

    • Determines how team should develop & move forward

    • For health care team: toprovide or support patient care


Definition of a team cont d4

Definition of a Team (cont’d)

  • Team Goals

    • Common goals or objectives

    • Decisions not made independently

    • Focus on best interest of team

    • Willingness to listen to opinions of other members


Definition of a team cont d5

Definition of a Team (cont’d)

  • Team Members’ Roles

    • Team leader

    • Recorder or secretary

    • Spokesperson

    • Resource

    • Implementers


Definition of a team cont d6

Definition of a Team (cont’d)

  • Team Functions

    • Activities carried out to meet goals

    • Unique skills & experiences matched to tasks

    • Effectiveness of individual impacts all others


Definition of a team cont d7

Definition of a Team (cont’d)

  • Required Ingredients for Effective Teamwork

    • Open & honest communication

    • Sufficient organizational resources

    • Mutual support

    • Understanding & recognizing role & function of each member


Definition of a team cont d8

Definition of a Team (cont’d)

  • Guidelines for Preparing Team Meetings

    • Set meeting time & place in advance

    • Choose a day & time when all members are available

    • For regular meetings, schedule for same day & time

    • Distribute agenda before meeting


Definition of a team cont d9

Definition of a Team (cont’d)

  • Group Communication

    • Listen with full attention to other members

    • Express ideas as clearly as possible

    • Encourage feedback on all ideas

    • Avoid letting negative emotions cloud communications


Definition of a team cont d10

Definition of a Team (cont’d)

  • Tips for Contributing to a Team

    • Remember group dynamics (how members relate to each other)

    • Encourage contributions from everyone

    • Avoid letting one member dominate


Definition of a team cont d11

Definition of a Team (cont’d)

  • Sources of Conflict

    • Substance vs. personality differences

    • Independent work & limited group conversation

    • Atmosphere of distrust & suspicion

    • Differences in:

      • Training

      • Knowledge

      • Experience

    • Competitive work environment


Definition of a team cont d12

Definition of a Team (cont’d)

  • Managing Conflict: Steps in Problem Solving

    • Assessing

    • Diagnosing

    • Creating a plan

    • Implementing the plan

    • Evaluating the plan

    • Modifying the plan (if necessary)


Leadership

Leadership

  • Definition of Leadership

    • The ability to influence others while working toward a vision or goal


Leadership cont d

Leadership (cont’d)

  • Characteristics of Successful Health Care Leaders

    • Understand complexity of coordinated care

    • Remain open to different points of view

    • Understand interdependency of health care team


Leadership cont d1

Leadership (cont’d)

  • Leadership Skills

    • Communication

    • Problem solving

    • Management

    • Self evaluation


Leadership cont d2

Leadership (cont’d)

  • Leadership Styles

    • Autocratic (directive)

      • Leader controls decisions & activities

    • Democratic

      • Leader shares decisions & activities

    • Laissez-faire (non-directive)

      • Leader hands over power to group


Leadership cont d3

Leadership (cont’d)

  • Leadership and Management: Four Functions of Managers

    • Planning

    • Organizing

    • Directing

    • Controlling


Leadership cont d4

Leadership (cont’d)

  • Preparing for a Leadership Role

    • Identify your strengths

    • Evaluate how you accomplish work

    • Clarify your values

    • Assume responsibility for relationships


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