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Chapter 7: Teamwork and Leadership

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Chapter 7: Teamwork and Leadership. Types of Health Care Teams. Administrative Medical emergency Hospital patient care Physician ’ s office Outpatient care. Definition of a Team. Team Composition Two or more individuals organized to function cooperatively

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types of health care teams
Types of Health Care Teams
  • Administrative
  • Medical emergency
  • Hospital patient care
  • Physician’s office
  • Outpatient care
definition of a team
Definition of a Team
  • Team Composition
    • Two or more individuals organized to function cooperatively
    • Members focused on the same results
    • Health care team: professionals with a variety of:
      • Health-related backgrounds
      • Education
      • Experiences
definition of a team cont d
Definition of a Team (cont’d)
  • One-Profession Team: Nursing Team Example
    • Registered nurses (RNs)—team leaders
    • Licensed practical nurses (LPNs)
    • Licensed vocational nurses (LVNs)
    • Certified nursing assistants (CNAs)
definition of a team cont d1
Definition of a Team (cont’d)
  • Multidisciplinary Team
    • Cooperative group of professionals with different:
      • Qualifications
      • Skills
      • Areas of expertise
    • Team members complement one another
    • Provide comprehensive health care
    • Example: cardiac rehabilitation team
definition of a team cont d2
Definition of a Team (cont’d)
  • Elements of Team Structure
    • Team purpose
    • Team goals
    • Team members’ roles
    • Team functions
definition of a team cont d3
Definition of a Team (cont’d)
  • Team Purpose
    • What is the reason for the team?
    • What does it hope to accomplish?
    • Points all members in right direction
    • Determines how team should develop & move forward
    • For health care team: toprovide or support patient care
definition of a team cont d4
Definition of a Team (cont’d)
  • Team Goals
    • Common goals or objectives
    • Decisions not made independently
    • Focus on best interest of team
    • Willingness to listen to opinions of other members
definition of a team cont d5
Definition of a Team (cont’d)
  • Team Members’ Roles
    • Team leader
    • Recorder or secretary
    • Spokesperson
    • Resource
    • Implementers
definition of a team cont d6
Definition of a Team (cont’d)
  • Team Functions
    • Activities carried out to meet goals
    • Unique skills & experiences matched to tasks
    • Effectiveness of individual impacts all others
definition of a team cont d7
Definition of a Team (cont’d)
  • Required Ingredients for Effective Teamwork
    • Open & honest communication
    • Sufficient organizational resources
    • Mutual support
    • Understanding & recognizing role & function of each member
definition of a team cont d8
Definition of a Team (cont’d)
  • Guidelines for Preparing Team Meetings
    • Set meeting time & place in advance
    • Choose a day & time when all members are available
    • For regular meetings, schedule for same day & time
    • Distribute agenda before meeting
definition of a team cont d9
Definition of a Team (cont’d)
  • Group Communication
    • Listen with full attention to other members
    • Express ideas as clearly as possible
    • Encourage feedback on all ideas
    • Avoid letting negative emotions cloud communications
definition of a team cont d10
Definition of a Team (cont’d)
  • Tips for Contributing to a Team
    • Remember group dynamics (how members relate to each other)
    • Encourage contributions from everyone
    • Avoid letting one member dominate
definition of a team cont d11
Definition of a Team (cont’d)
  • Sources of Conflict
    • Substance vs. personality differences
    • Independent work & limited group conversation
    • Atmosphere of distrust & suspicion
    • Differences in:
      • Training
      • Knowledge
      • Experience
    • Competitive work environment
definition of a team cont d12
Definition of a Team (cont’d)
  • Managing Conflict: Steps in Problem Solving
    • Assessing
    • Diagnosing
    • Creating a plan
    • Implementing the plan
    • Evaluating the plan
    • Modifying the plan (if necessary)
leadership
Leadership
  • Definition of Leadership
    • The ability to influence others while working toward a vision or goal
leadership cont d
Leadership (cont’d)
  • Characteristics of Successful Health Care Leaders
    • Understand complexity of coordinated care
    • Remain open to different points of view
    • Understand interdependency of health care team
leadership cont d1
Leadership (cont’d)
  • Leadership Skills
    • Communication
    • Problem solving
    • Management
    • Self evaluation
leadership cont d2
Leadership (cont’d)
  • Leadership Styles
    • Autocratic (directive)
      • Leader controls decisions & activities
    • Democratic
      • Leader shares decisions & activities
    • Laissez-faire (non-directive)
      • Leader hands over power to group
leadership cont d3
Leadership (cont’d)
  • Leadership and Management: Four Functions of Managers
    • Planning
    • Organizing
    • Directing
    • Controlling
leadership cont d4
Leadership (cont’d)
  • Preparing for a Leadership Role
    • Identify your strengths
    • Evaluate how you accomplish work
    • Clarify your values
    • Assume responsibility for relationships
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