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Training and Procedural Manuals. Section A. Staff Training and Quality Assurance. Staff training that is relevant, and given at the appropriate time for the activity that is being planned will help maintain quality in any process

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Staff training and quality assurance
Staff Training and Quality Assurance

  • Staff training that is relevant, and given at the appropriate time for the activity that is being planned will help maintain quality in any process

  • Training equips staff with information, and helps ensure that staff complete their work objectives correctly


Staff training and quality assurance1
Staff Training and Quality Assurance

The most accurate datais obtained directlyfrom the source.


Types of enumerator errors
Types of Enumerator Errors

Coverage Error

  • Locating the Unit

  • Contacting the Respondent

  • Obtaining Participation

    Content Error

  • Deliberately Giving Incorrect Information

  • Misunderstanding on Part of Respondent


Start with good enumerators
Start with Good Enumerators

  • Know the characteristics you need in your enumerators

  • Have complete and honest job descriptions when recruiting

  • Ensure your enumerators meet the basic skill level required during selection process and training.


Develop good training materials
Develop Good Training Materials

  • Train the instructors:

    • Provide good training materials

    • Develop standardized tools to evaluate enumerators

  • Develop procedural and training guides:

    • Provide necessary information in simple terminology

    • Include a system for updating procedures

  • Evaluate the overall training program:


Continuous improvement based on experience
Continuous Improvement Based on Experience

  • Training should include lessons learned by successful, experienced interviewers

  • Cover common problems encountered in the field

  • Provide solutions for problems according to topic or area

  • Enumerators need to internalize solutions so that they can be applied quickly and naturally in their own words


Training of field personnel
Training of Field Personnel

Verbatim Training Guides

  • Provides review of training topics

  • Training consistency

  • Training quality independent of trainer

    Field Supervisors to Train Enumerators

  • Establishes lines of authority

  • Reduces class size

  • Identify future training needs

  • Promotes job comprehension


Use of job aids
Use of Job Aids

  • Job aids are summary procedural instructions or references that helps a person perform their job better.

  • Job aids contain the minimum amount of information necessary to complete a task successfully

  • Training should use job aids so that enumerators become familiar with them and how to use them in the field


Performance based training
Performance Based Training

  • Performance based training requires that the enumerator demonstrate performance of a set of priority skills

  • Trainer doesn’t just lecture in front of the classroom but demonstrates proper performance, organizes exercises and provides feedback

  • Straight lecture training doesn’t verify that enumerators can perform the tasks required to collect agricultural information


Despite attempting to administer the same questionnaire, with the same procedures, given the same training, interviewers vary in what types of people they succeed in attracting to participate.


Contacting the respondent
Contacting the Respondent with the same procedures, given the same training, interviewers vary in what types of people they succeed in attracting to participate.

1. Visit units with access impediments (barriers) first as it may take longer to reach the unit.

2. Single person households tend to be at home less frequently.

3. Know the area – for example, Sunday through Thursday evenings often have higher at-home rates.


Respondent selection

Respondent Selection with the same procedures, given the same training, interviewers vary in what types of people they succeed in attracting to participate.

Person

Householder

Any Adult Household Member

Proxy Respondent


Obtaining participation

Obtaining Participation with the same procedures, given the same training, interviewers vary in what types of people they succeed in attracting to participate.

Refusals

Inability to respond (language, health, access)

Typically respondents are different than non-respondents

Highlight areas of higher nonparticipation


Interviewing techniques

Interviewing Techniques with the same procedures, given the same training, interviewers vary in what types of people they succeed in attracting to participate.

1. Know the Survey

2. Have a Good Introduction

3. Ask Questions Exactly as Worded

4. Protect Confidentiality

5. Enter Responses Correctly


Have a good introduction

Have a Good Introduction with the same procedures, given the same training, interviewers vary in what types of people they succeed in attracting to participate.

Introduction Basics:

Name

Organization

Survey and Purpose

Legal Authorization

Confidentiality


Know the survey
Know the Survey with the same procedures, given the same training, interviewers vary in what types of people they succeed in attracting to participate.

  • Interviewer can answer questions that may be asked by respondents

  • Interviewer can explain questions and terms used in the survey

  • Information given to respondents must be accurate so that respondents can answer the questions correctly


Ask questions exactly as worded
Ask Questions Exactly with the same procedures, given the same training, interviewers vary in what types of people they succeed in attracting to participate.as Worded

  • Interviewers must ask questions exactly as they are written to ensure the survey data is valid and unbiased.

  • Every respondent receives the same question.

  • AVOID BIASING A RESPONDENT’S ANSWER


Reasons for entering the wrong responses
Reasons for Entering the Wrong Responses with the same procedures, given the same training, interviewers vary in what types of people they succeed in attracting to participate.

1. Conducting the interview too fast

2. Inexperience

3. Nervousness

4. Not recognizing an inaccurate response


Probe to obtain more complete and accurate data
Probe to Obtain More Complete with the same procedures, given the same training, interviewers vary in what types of people they succeed in attracting to participate.and Accurate Data

Probing is used to:

  • Elicit more information

  • Help respondents remember information

  • Clarify a question that the respondent does not understand.

    Probing can also be done wrong, introducing bias


Completing the questionnaire
Completing the Questionnaire with the same procedures, given the same training, interviewers vary in what types of people they succeed in attracting to participate.

  • Make sure interviewers thoroughly understand skip instructions to ensure responses are not put in the wrong space.

  • Train on the standard method for recording responses and for correcting wrong entries.


Evaluation of performance
Evaluation of Performance with the same procedures, given the same training, interviewers vary in what types of people they succeed in attracting to participate.

Enumerator performance should be evaluated not only to assess data quality during data collection but also as a means to improve training and performance in future work. Evaluations should be conducted:

  • During training:

  • At the end of training.

  • After training:


Section a quiz
Section A Quiz with the same procedures, given the same training, interviewers vary in what types of people they succeed in attracting to participate.

  • When should training be evaluated and updated?

  • What are job aids?

  • When should enumerator performance be evaluated?

  • What basics should be covered in enumerator training?


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