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Frequently Asked Questions & Website Best Practices. Please work to connect to the audio portion for today’s presentation using the information below. 1.800.308.9936 PHONE NUMBER. 817014 ACCESS CODE.

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  1. Frequently Asked Questions & Website Best Practices Please work to connect to the audio portion for today’s presentation using the information below. 1.800.308.9936 PHONE NUMBER 817014 ACCESS CODE CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  2. JANELLE SHAEFFER Web Application Strategist Brian Harding Web Application Strategist CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  3. QUESTIONS? During the presentation feel free to ask questions by typing a message within the dialog box. CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  4. EXPAND/COLLAPSE Clicking the red arrow button will allow you to collapse and expand the dialog box. CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  5. Today’s Agenda – Frequently Asked Questions • Admin Toolbar • Axis Editor • Tables • Calendar • Email • Mail Reporting • Cross Marketing Look out for Clubessential Best Practices marked by: CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  6. Admin Toolbar • Not an admin? • Please find the same options under the “Admin” tab in your website’s navigation CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  7. FAQ - Admin Toolbar Is there a quick way to access all of my admin/editor features? • Hover over the top left “Admin” toolbar • Quickly access Club directory, calendar, image explorer and more! • Questions about certain menu items? Reach out to your dedicated support representative. CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  8. FAQ - Admin Toolbar -How do I know who to contact at Clubessential? -Where can I find educational resources on my website? -Does Clubessential have any trainings I can attend? -How do I view the website the way my members view it? • Hover over the top right “Clubessential” logo • Questions about certain menu items? Reach out to your dedicated support representative. Be sure to check back often for new education classes! CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  9. Axis Editor • Check out our weekly Axis Editor Education Session! CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  10. FAQ - Axis Editor How do I edit my website when there is no “click to edit” button? • Content without a “CLICK TO EDIT” button will need to accessed elsewhere • These areas could be articles or calendar modules • Contact your web application strategist with specific questions CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  11. FAQ - Axis Editor How do I edit my public website? • Some Clubs have separate public and private websites • www.grandkeyclub.com & members.grandkeyclub.com • To edit the public you will need to use /admin after the website URL • www.grandkeyclub.com/admin • Can’t access your public website? Contact your web application strategist CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  12. FAQ - Axis Editor What is ##PAGETITLE##? • This is called a Snippet • ##text## dynamically pulls data from the website • Personalize the website, emails and more! Explore all of your options By clicking “More…” CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  13. FAQ - Axis Editor Why does my content look different after I save it? • Content pasted directly from an outside source may contain non web-safe formatting • This formatting may appear correct until saved • Once saved, the website will attempt to translate the formatting into HTML formatting Always paste content as plain text CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  14. FAQ - Axis Editor Why does my content look different after I save it? HTML Formatting Word Formatting CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  15. Tables • Join us for our next Coffee Break: Tables 101 CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  16. FAQ - Tables How do I create a table? CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  17. FAQ - Tables How can I better align my content? • Tables are the most efficient way to align content • Text and images can be aligned differently in different cells “Right-Click” in a cell to discover table and cell properties CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  18. FAQ - Tables Why is my content blowing out my page? • Is there a width set to your table? • Are your images too big for the content area? Do not set a “table width” unless you know the width of the page CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  19. FAQ - Tables Why is my content blowing out my page? 600px Wide 990px Wide CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  20. Calendar • Be sure to check out our Calendar & Event Manager live education sessions CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  21. FAQ – Calendar What are the different types of events I can setup? • The calendar can be used for 3 different types of events; single day, multi-day and cloned • Single day events happen once • Mothers day brunch • Memorial Day BBQ • Multi-Day events happen over a span of time (one registration) • Member/Guest tournament 5/24-5/26 • Junior golf summer camp 6/5-6/10 • Cloned events are single day events that re-occur (multiple registration) • Happy Hour every Friday • Yoga every Tuesday/Thursday Online registration keeps the members coming back to the Club website CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  22. FAQ – Calendar Can we filter different events to different calendars? • Yes! Filtered calendars are a great way to inform members of Club events • Filtered calendars can be used all throughout the website to cross-promote events Use the correct category to properly filter events between calendars CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  23. Email • Be sure to check out our Email 1 & Email 2 live education classes CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  24. FAQ – Email Where do I start when composing an email? • Templates are a great place to start • Start with a Clubessential template or create your own! Start with a new/fresh template each time CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  25. FAQ – Email How can I target specific members to email? • Groups can be created from specific information in the Club’s online directory • Some form of consistency must be present • Contact your web application strategist to get more information from your accounting into your online directory CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  26. FAQ – Email What is the difference between a static group & dynamic group? • Static group – does not change automatically/manually manage • Dynamic group – pulls up to date information based on rules and data from the directory • Opt-in groups- admin created group/members choose to join CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  27. Mail Reporting • Be sure to check out our Email 1 & Email 2 live education classes CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  28. FAQ – Mail Reporting How can I determine the success of the emails I send from the website? • Mail Reporting is a database of statistics from individual or group emails • View open rates, bounce blacklist and more! CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  29. FAQ – Mail Reporting What is the bounce blacklist? • Members on this list have been unsuccessfully sent emails more than twice • Emails commonly bounce because they are incorrect, no longer exist or the members inbox is full • Click on “Bounces” to determine the cause Manage the bounce blacklist to ensure the maximum amount of members are being reached CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  30. FAQ – Mail Reporting What is the email complaints list? • Members have marked 2 different Club emails as “spam” • Click on “Complaints” to view the specific email • The Club can “Remove” the member so they may begin receiving emails again The Club should encourage members to “unsubscribe” rather than mark emails as spam CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  31. Cross Marketing • Be sure to check out our Cross Marketing education session CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  32. FAQ – Cross Marketing What is cross marketing? • Using the tools and space on your website to increase event awareness CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  33. FAQ – Cross Marketing Where on my website can I cross market events? • Cross marketing can be done all over the website: • Member statements, reservation notifications, directory, tee sheet/dining reservations and more! Save your work as a “template”. This saves time and maintains consistency CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  34. What items can I manage myself? • Adding Staff members • Creating articles • Linking pdf/word documents on a page • Updating RosterSync status types • Upload documents/images • Basic group creation • Composing/scheduling emails • Setup event registration • Manage photo gallery categories What items do I need to contact my WAS for? • Page title changes • Adding /removing pages • Navigation changes • Navigation that links directly to a PDF • Directory layout • Accordion changes (adding, renaming, rearranging etc.) • Updating calendar categories • Adding modules (calendar, articles, photo albums etc.) CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  35. Do you have more questions? Need additional information on a topic? • Check out our Live Education Sessions! These classes are a quick and easy way to dive into specific areas of the website and brush up on your skills CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

  36. Join us June 5th for: Tables 101 Please take a few minutes to complete the short survey following this presentation. CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 SUPPORT@CLUBESSENTIAL.COM

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