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on voipsolution.au Big Business Features at a Small Business Price

on www.voipsolution.com.au Big Business Features at a Small Business Price. T: 1800 85 00 87 www.voipsolution.com.au solus@voipsolution.com.au. Why Solus One?. Price The best Value for Money proposition in the world

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on voipsolution.au Big Business Features at a Small Business Price

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  1. on www.voipsolution.com.auBig Business Features at a Small Business Price T: 1800 85 00 87 www.voipsolution.com.au solus@voipsolution.com.au

  2. Why Solus One? • Price • The best Value for Money proposition in the world • Cost Savings • Maximizing efficiency for management & agents • Minimizing training time • Reducing Capital Costs • Quality • A feature rich stable environment making you internationally competitive T: 1800 85 00 87 www.voipsolution.com.au solus@voipsolution.com.au

  3. The Solus One system will address any challenges you may face when running a call center….. • Sales Deadlines • List Penetration • Client Retention • Employee Training • Employee Monitoring • Cost Analysis • Reporting • Easy Setup • Low Start up Costs • Gain a Better Understanding of Your Business • Your ideal solution for Starting a new business, Growing an existing business or trying to Increase sales and productivity. 85 T: 1800 85 00 87 www.voipsolution.com.au solus@voipsolution.com.au

  4. Virtual Call Centre Solution • Blended Inbound and Outbound calling • Minimal training time • Easy to use CRM module • Fast & easy set-up • Real-time reporting • Start-up with no major capital costs T: 1800 85 00 87 www.voipsolution.com.au solus@voipsolution.com.au

  5. Agent • By simply using a high speed internet connection, telephone and computer • our solution allows you to deploy Agents anywhere in the world • Additional advantages include: • Easy to identify disposition hot keys • Station status bars along the bottom • Easy access to advanced features along the left side T: 1800 85 00 87 www.voipsolution.com.au solus@voipsolution.com.au

  6. Supervisor • Can coach, train and monitor Agents • Can diagnose any issues quickly and ensure minimal downtime • Ability to increase performance through Agent ratings T: 1800 85 00 87 www.voipsolution.com.au solus@voipsolution.com.au

  7. Manager • Easy to use interface for managing multiple campaigns and lists • System can be easily setup to automate various tasks • Increase efficiency of the Agents and the dialer • Easily manage different shifts • Quickly identify sales performance and data availability T: 1800 85 00 87 www.voipsolution.com.au solus@voipsolution.com.au

  8. Predictive Dialer • A Predictive Dialer is a Standard Feature with Solus One • Advantages of a Predictive Dialer • Increase agent talk time up to two to three times • Increase connected leads by up to 300 %; lowering your average cost per lead • Increased sales and profits, often as much as 300% • Improved agent moral, since they’re not manually dialing T: 1800 85 00 87 www.voipsolution.com.au solus@voipsolution.com.au

  9. Customization • Customization is a key element to any business • Solus One empowers you the user to: • Create your own real time information screens • Change the look and feel of the program • Customize security to allow only the access you want • For advanced customization Solus One can program your specific needs T: 1800 85 00 87 www.voipsolution.com.au solus@voipsolution.com.au

  10. Reporting • Advanced reporting to manage your call centre cost effectively • Customize your own reports to meet your clients specific needs • Detailed real time reporting to identify top Agents performance • and sales metrics T: 1800 85 00 87 www.voipsolution.com.au solus@voipsolution.com.au

  11. Monitoring • Provide real time information on Agents/Campaigns/Inbound lines • Monitor and record your Agents from anywhere in the world • Coach your Agent on a call without the client hearing you • Coming soon, the ability to screen capture Agent calls T: 1800 85 00 87 www.voipsolution.com.au solus@voipsolution.com.au

  12. Help Desk • Provide ticket based tracking of issues • Escalates issues to the appropriate team • Provides access through a web site, accessible from any location • Detailed reporting on ticket performance and outstanding issues C T: 1800 85 00 87 www.voipsolution.com.au solus@voipsolution.com.au

  13. Sales Desk • Ideal for B to B sales force • Create multiple campaigns with multiple leads list per Agent • Separate leads into 3 categories and 3 sub categories • eg. Hot, Medium, Cold • eg. Cold: Not Interested, Not Available, Wrong Number om T: 1800 85 00 87 www.voipsolution.com.au solus@voipsolution.com.au

  14. IP – PBX Connection • Connect the Solus One system directly to your IP-PBX • Have both systems working as a unified communication source T: 1800 85 00 87 www.voipsolution.com.au solus@voipsolution.com.au

  15. Gain a Better Understanding of Your Business Needs. Dailer Features Scripting Features • 25 Scripts • 5 (1 Main Scripts and 4 Sub Scripts) • MS Word Based • Drop Down, Multiple Choice, Fill in Blanks etc... • HTML Based • Full access to the Code to customize • Campaign Based • Each Campaign can have different settings. • Feature Rich • AMD, Different Dialer Speeds, Preferences etc… • Fully Customizable • You decide which Features you want on / off. • 4 Different Inbound Call Modes • You decide how the Calls come into the Agents. • Fully Integrated IVR System • 5 Level IVR System with Call Forwarding, Queue Forwarding, etc… • 3 Different Voice Mail Modes • Company/Campaign or Agent Based Voice Mail System. • Custom Reports • You create your own reports from Formulas Provided. • Additional Formulas can be added. • Pre-Created Reports • Agent, Campaign or Company Level Reports Available. Inbound Features Reporting Features T: 1800 85 00 87 www.voipsolution.com.au solus@voipsolution.com.au

  16. Mobile Solution • Same features and benefits as • the hosted call centre solution • 1-8 Agents per On-Site system • Scale easily to 16 Agents • One time initial license cost • Very easy to set up and use • Portable enough to carry it in your briefcase • Free Technical support for 1 year T: 1800 85 00 87 www.voipsolution.com.au solus@voipsolution.com.au

  17. For more Information call today Contact Us Tel: 1300 85 00 87 Email: solus@voipsolution.com.au T: 1800 85 00 87 www.voipsolution.com.au solus@voipsolution.com.au

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