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From Start to Finish - The Road To Open Source. Ryan Allen Senior E-Learning Specialist University of Dayton June, 15, 2010. Session Outline. Rolling Out Sakai Where We Came From Analyzing Our Options Implementation Development Process Training Sustaining and Future Growth

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from start to finish the road to open source

From Start to Finish -The Road To Open Source

Ryan Allen

Senior E-Learning Specialist

University of Dayton

June, 15, 2010

session outline
Session Outline

Rolling Out Sakai

  • Where We Came From
  • Analyzing Our Options
  • Implementation
  • Development Process
  • Training

Sustaining and Future Growth

  • Data Collection
  • Overcoming Issues
  • Tips
session outline1
Session Outline

Point A

to

Point B

in 30 months

Rolling Out Sakai

  • Where We Came From
  • Analyzing Our Options
  • Implementation
  • Development Process
  • Training

Sustaining and Future Growth

  • Data Collection
  • Overcoming Issues
  • Tips

A

B

e learning lab staff
E-Learning Lab Staff

Training and Support

Development

university of dayton
University of Dayton
  • Private University founded in 1850
  • Founded by the Society of Mary (Marianist)
  • ≈7,500 Undergrad / 3,500 Grad Students
  • Top 10 Catholic University in the nation
  • Faculty are not ordered to use technology but are also not shy about asking for help
  • No real Instructional Designers
  • 2010 NIT Men’s Basketball Champions!

11th Sakai Conference - June 15-17, 2010

where we came from
Where We Came From
  • UD adopted WebCT Campus Edition 4.1 as its LMS in 2003
  • About 1800-2000 courses on WebCT each year
  • Primarily used for:
    • Submitting Assignments · Online Assessments
    • Accessing Readings · Discussion Forums
    • Posting/Reviewing Grades
  • E-Learning’s primary customers are campus faculty
    • Provide training, support, and instructional design assistance
slide7

“WebCT has been a reliable product but as our needs expand and instructional technology develops, a new LMS that better fits the needs and identity of the UD Community must be sought out.”

The Crossroads

slide8

“WebCT has been a reliable product but as our needs expand and instructional technology develops, a new LMS that better fits the needs and identity of the UD Community must be sought out.”

The Crossroads

We Want More!

(and we don’t want to pay through the nose for it)

slide9

What we knew going in:

  • We wanted to end our contract with WebCT by the end of 2009
  • It was going to be a phased migration
  • A great deal of (new) work was ahead of us

The Migration Timeline

11th Sakai Conference - June 15-17, 2010

slide10

What we learned along the way:

    • We needed help – IT Staff, Sakai Community, Faculty, Student
    • Some will embrace the change, others will not
    • 30 months was just about the right amount of time needed

The Migration Timeline

11th Sakai Conference - June 15-17, 2010

slide11
Phase 1 – Making the Decision

E-Learning lab reviews available LMS’s

Cross section of faculty and administrators brought together to evaluate options

120 Days

11th Sakai Conference - June 15-17, 2010

evaluating our options
Evaluating Our Options
  • LMS Advisory Panel Assembled
  • Finding the cost of Open Source
  • The panel reviewed resources compiled by the E-Learning Lab:
    • WebCT Usage Reports
    • WebCT Satisfaction Survey Results
    • ePortfolio Experience with Sakai
  • 3 migration paths offered

Move to Sakai

Migrate to WebCT 6/Vista

Stick with WebCT 4.1 until Blackboard’s NG version is ready.

evaluating our options1
Evaluating Our Options
  • LMS Advisory Panel Assembled
  • Finding the cost of Open Source
  • The panel reviewed resources compiled by the E-Learning Lab:
    • WebCT Usage Reports
    • WebCT Satisfaction Survey Results
    • ePortfolio Experience with Sakai
  • 3 migration paths offered
  • Sakai unanimously chosen

http://learn.udayton.edu/isidore

slide14

Branding

  • Tool Review
  • JIRA Ticket System

Phase 2 – System & Tool Review

50 Days

11th Sakai Conference - June 15-17, 2010

from sakai to isidore
From Sakai to Isidore

St. Isidore of Seville

Patron saint of students and schoolchildren and recently recommended for patronage of computers and the Internet

slide17

Phase 2 – System & Tool Review

  • Branding
  • Tool Review
  • JIRA Ticket System

50 Days

11th Sakai Conference - June 15-17, 2010

tool review process
Tool Review Process
  • Slow roll-out with limited number of tools
    • manage expectations and maintain better support
  • All core tools reviewed
    • 11 of 15 core tools chosen for the initial Fall 2008 release
    • 3 more tools added for the Winter 2009 release
    • 2 more tools added for the Winter 2010 release
slide22

Phase 2 – System & Tool Review

  • Branding
  • Tool Review
  • JIRA Ticket System

50 Days

11th Sakai Conference - June 15-17, 2010

slide23

How We Keep Track of Progress and Needs?

>400 Bug Fixes and Improvements Already Made

slide24
Phase 3 – Development

rSmart, Unicon, Ourselves?

What do we spend our time developing?

What does our hardware environment look like?

120 Days

11th Sakai Conference - June 15-17, 2010

slide25
Phase 3 – Development

rSmart, Unicon, Ourselves?

What do we spend our time developing?

What does our hardware environment look like?

120 Days

11th Sakai Conference - June 15-17, 2010

what does it mean to develop in sakai
What does it mean to develop in Sakai?

User Interface

30%*

HTML, JSP/JSF, JavaScript

Business Logic

60%*

Java

Data Access

10%*

Reads/Writes via Java (Hibernate)

* - % of time spent by developers

how do we decide what to develop
How do we decide what to ‘develop’?

Before we went live:

  • We used our experience

What did people like/not like about WebCT?

After we went live:

  • Faculty Feedback/Requests
      • Phone Calls
      • Emails
  • E-Learning Lab Guided
      • Trainer Feedback
      • Developer Suggestions

Make plans but not necessarily promises

slide29
Phase 3 – Development

rSmart, Unicon, Ourselves?

What do we spend our time developing?

What does our hardware environment look like?

120 Days

11th Sakai Conference - June 15-17, 2010

slide30

SSL

  • 4 Servers Purchased – 2 App, 2 Database
    • Production and Testing Environments
  • Connected to campus SAN
  • Rely on Oracle expertise on campus
slide32
Phase 4 – Pilot Instructor Training

18 instructors chosen for pilot semester

Based on WebCT experience and classes to be taught

No Test/Quiz tool available during pilot semester

Mandatory 2 day training – 2 hours each day

14 Days

11th Sakai Conference - June 15-17, 2010

slide33
Phase 5 – Pilot Semester & Training

22 course sections taught from multiple disciplines

Training sessions offered to all faculty throughout semester

Development courses created for all interested

140 Days

11th Sakai Conference - June 15-17, 2010

training approaches
Training Approaches
  • 2 Hour ‘Mastering Isidore’ Sessions
    • 2 Trainers Per Session
  • Specific Tool Training
  • Departmental Planning
  • Customized Training Material & Isidore Help File
  • Isidore ‘Tip’ Emails
    • Students/Instructors
slide36
Phase 6 – System Upgrade

System upgraded weekend after grades due

Tests & Quizzes, Wiki, and Chat Room tools added (w/ help)

Self Course Creation functionality added for all in W09 semester

14 Days

11th Sakai Conference - June 15-17, 2010

slide37

We started with version 2.0 in Fall 2008

  • We’re now up to 2.5
  • We install bug fixes and minor feature releases at 6 AM every other Sunday (2.5.3)

Phase 6 – System Upgrade

System upgraded weekend after grades due

Tests & Quizzes, Wiki, and Chat Room tools added (w/ help)

Self Course Creation functionality added for all in W09 semester

14 Days

11th Sakai Conference - June 15-17, 2010

slide38
Phase 7 – Sakai Open to Campus

WebCT and Sakai run in parallel during 2009 (3 semesters)

Faculty converted when appropriate for them

45% Winter | 65% Summer | 95% Fall

Migration options laid out & assistance provided

350 Days

11th Sakai Conference - June 15-17, 2010

migrating from webct
Migrating from WebCT
  • Create Automated Migration Utility
  • Start Fresh or E-Learning Lab Migration
    • Began late Spring 2009
    • Utilized Georgia Tech Migration Tools
    • Online Migration Request Form Created
    • Faculty were emailed the courses for which they were instructors in as a reminder
communicating with campus
Communicating with Campus

Blanket (Non-Threatening) Marketing

student review
Student Review

11th Sakai Conference - June 15-17, 2010

faculty review
Faculty Review

11th Sakai Conference - June 15-17, 2010

slide49
Phase 8 – Bye Bye WebCT. Hello Sakai!

Lost LDAP authentication for WebCT on December 18th

WebCT still available to admin accounts

Hardly anybody looking back…

December, 18, 2009

11th Sakai Conference - June 15-17, 2010

user and site statistics
User and Site Statistics

11th Sakai Conference - June 15-17, 2010

user and site statistics1
User and Site Statistics

New uses popping up all the time

New users popping up all the time

Open Source benefits become more apparent to faculty all the time

11th Sakai Conference - June 15-17, 2010

lessons learned
Lessons Learned
  • Use x86 chip for Application Server
  • Deal with Comparisons Head On
  • ‘Hold Hands’ & Remind users ‘Why’
  • Dealing with the ‘Squeaking Wheels’
    • Believe the symptom, not the explanation
    • Be ‘Unapologetically Helpful’
  • Get everyone ‘in on the act’

5% of users will NEVER be happy

…no matter what!

11th Sakai Conference - June 15-17, 2010

making users happy
Making Users Happy
  • Be Responsive & Understanding
    • Install bug fixes and minor updates frequently
    • Follow up with users that experienced problems
  • Upgrade
    • Course Evaluations (Eval Sys)
    • Site Statistics (Site Stats)
    • Rubric Grading
  • Survey faculty & students yearly
    • Share results and future plans when appropriate

11th Sakai Conference - June 15-17, 2010

thank you
Thank You

Other Presentations You May Be Interested In:

  • “Is Sakai Always This Slow?”
      • Matt Mize, Paul Dagnall, and Steve Smith
      • Wednesday, 10:00-11:00 AM – Grand Mesa A
  • “Training & Marketing: Setting End-Users Up for Success”
      • Leah Bergman
      • Thursday, 1:50-2:35 PM – Grand Mesa B

11th Sakai Conference - June 15-17, 2010

isidore help and resources
Isidore Help and Resources

Isidore Server – http://isidore.udayton.edu

E-Learning Website – http://learn.udayton.edu/isidore

  • Training Movies
  • Downloadable documentation and tool FAQs
  • Quick Start Guides and Introduction Video for Users
  • Training Calendar
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