From start to finish the road to open source
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From Start to Finish - The Road To Open Source. Ryan Allen Senior E-Learning Specialist University of Dayton June, 15, 2010. Session Outline. Rolling Out Sakai Where We Came From Analyzing Our Options Implementation Development Process Training Sustaining and Future Growth

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From start to finish the road to open source

From Start to Finish -The Road To Open Source

Ryan Allen

Senior E-Learning Specialist

University of Dayton

June, 15, 2010


Session outline

Session Outline

Rolling Out Sakai

  • Where We Came From

  • Analyzing Our Options

  • Implementation

  • Development Process

  • Training

    Sustaining and Future Growth

  • Data Collection

  • Overcoming Issues

  • Tips


Session outline1

Session Outline

Point A

to

Point B

in 30 months

Rolling Out Sakai

  • Where We Came From

  • Analyzing Our Options

  • Implementation

  • Development Process

  • Training

    Sustaining and Future Growth

  • Data Collection

  • Overcoming Issues

  • Tips

A

B


E learning lab staff

E-Learning Lab Staff

Training and Support

  • Ryan Allen – Senior E-Learning Specialist ([email protected])

  • Leah Bergman – E-Learning Specialist ([email protected])

  • Jerry Timbrook – E-Learning GA ([email protected] )

    Development

  • Paul Dagnall – Web Developer ([email protected])

  • Matt Mize – Systems Administrator ([email protected])


University of dayton

University of Dayton

  • Private University founded in 1850

  • Founded by the Society of Mary (Marianist)

  • ≈7,500 Undergrad / 3,500 Grad Students

  • Top 10 Catholic University in the nation

  • Faculty are not ordered to use technology but are also not shy about asking for help

  • No real Instructional Designers

  • 2010 NIT Men’s Basketball Champions!

11th Sakai Conference - June 15-17, 2010


Where we came from

Where We Came From

  • UD adopted WebCT Campus Edition 4.1 as its LMS in 2003

  • About 1800-2000 courses on WebCT each year

  • Primarily used for:

    • Submitting Assignments· Online Assessments

    • Accessing Readings· Discussion Forums

    • Posting/Reviewing Grades

  • E-Learning’s primary customers are campus faculty

    • Provide training, support, and instructional design assistance


From start to finish the road to open source

“WebCT has been a reliable product but as our needs expand and instructional technology develops, a new LMS that better fits the needs and identity of the UD Community must be sought out.”

The Crossroads


From start to finish the road to open source

“WebCT has been a reliable product but as our needs expand and instructional technology develops, a new LMS that better fits the needs and identity of the UD Community must be sought out.”

The Crossroads

We Want More!

(and we don’t want to pay through the nose for it)


From start to finish the road to open source

What we knew going in:

  • We wanted to end our contract with WebCT by the end of 2009

  • It was going to be a phased migration

  • A great deal of (new) work was ahead of us

The Migration Timeline

11th Sakai Conference - June 15-17, 2010


From start to finish the road to open source

  • What we learned along the way:

    • We needed help – IT Staff, Sakai Community, Faculty, Student

    • Some will embrace the change, others will not

    • 30 months was just about the right amount of time needed

The Migration Timeline

11th Sakai Conference - June 15-17, 2010


From start to finish the road to open source

Phase 1 – Making the Decision

E-Learning lab reviews available LMS’s

Cross section of faculty and administrators brought together to evaluate options

120 Days

11th Sakai Conference - June 15-17, 2010


Evaluating our options

Evaluating Our Options

  • LMS Advisory Panel Assembled

  • Finding the cost of Open Source

  • The panel reviewed resources compiled by the E-Learning Lab:

    • WebCT Usage Reports

    • WebCT Satisfaction Survey Results

    • ePortfolio Experience with Sakai

  • 3 migration paths offered

Move to Sakai

Migrate to WebCT 6/Vista

Stick with WebCT 4.1 until Blackboard’s NG version is ready.


Evaluating our options1

Evaluating Our Options

  • LMS Advisory Panel Assembled

  • Finding the cost of Open Source

  • The panel reviewed resources compiled by the E-Learning Lab:

    • WebCT Usage Reports

    • WebCT Satisfaction Survey Results

    • ePortfolio Experience with Sakai

  • 3 migration paths offered

  • Sakai unanimously chosen

http://learn.udayton.edu/isidore


From start to finish the road to open source

  • Branding

  • Tool Review

  • JIRA Ticket System

Phase 2 – System & Tool Review

50 Days

11th Sakai Conference - June 15-17, 2010


From sakai to isidore

From Sakai to Isidore

St. Isidore of Seville

Patron saint of students and schoolchildren and recently recommended for patronage of computers and the Internet


From start to finish the road to open source

Phase 2 – System & Tool Review

  • Branding

  • Tool Review

  • JIRA Ticket System

50 Days

11th Sakai Conference - June 15-17, 2010


Tool review process

Tool Review Process

  • Slow roll-out with limited number of tools

    • manage expectations and maintain better support

  • All core tools reviewed

    • 11 of 15 core tools chosen for the initial Fall 2008 release

    • 3 more tools added for the Winter 2009 release

    • 2 more tools added for the Winter 2010 release


From start to finish the road to open source

Phase 2 – System & Tool Review

  • Branding

  • Tool Review

  • JIRA Ticket System

50 Days

11th Sakai Conference - June 15-17, 2010


From start to finish the road to open source

How We Keep Track of Progress and Needs?

>400 Bug Fixes and Improvements Already Made


From start to finish the road to open source

Phase 3 – Development

rSmart, Unicon, Ourselves?

What do we spend our time developing?

What does our hardware environment look like?

120 Days

11th Sakai Conference - June 15-17, 2010


From start to finish the road to open source

Phase 3 – Development

rSmart, Unicon, Ourselves?

What do we spend our time developing?

What does our hardware environment look like?

120 Days

11th Sakai Conference - June 15-17, 2010


What does it mean to develop in sakai

What does it mean to develop in Sakai?

User Interface

30%*

HTML, JSP/JSF, JavaScript

Business Logic

60%*

Java

Data Access

10%*

Reads/Writes via Java (Hibernate)

* - % of time spent by developers


How do we decide what to develop

How do we decide what to ‘develop’?

Before we went live:

  • We used our experience

    What did people like/not like about WebCT?

    After we went live:

  • Faculty Feedback/Requests

    • Phone Calls

    • Emails

  • E-Learning Lab Guided

    • Trainer Feedback

    • Developer Suggestions

      Make plans but not necessarily promises


  • Disagreements are good

    Disagreements are Good


    From start to finish the road to open source

    Phase 3 – Development

    rSmart, Unicon, Ourselves?

    What do we spend our time developing?

    What does our hardware environment look like?

    120 Days

    11th Sakai Conference - June 15-17, 2010


    From start to finish the road to open source

    SSL

    • 4 Servers Purchased – 2 App, 2 Database

      • Production and Testing Environments

    • Connected to campus SAN

    • Rely on Oracle expertise on campus


    From start to finish the road to open source

    SSL


    From start to finish the road to open source

    Phase 4 – Pilot Instructor Training

    18 instructors chosen for pilot semester

    Based on WebCT experience and classes to be taught

    No Test/Quiz tool available during pilot semester

    Mandatory 2 day training – 2 hours each day

    14 Days

    11th Sakai Conference - June 15-17, 2010


    From start to finish the road to open source

    Phase 5 – Pilot Semester & Training

    22 course sections taught from multiple disciplines

    Training sessions offered to all faculty throughout semester

    Development courses created for all interested

    140 Days

    11th Sakai Conference - June 15-17, 2010


    Training approaches

    Training Approaches

    • 2 Hour ‘Mastering Isidore’ Sessions

      • 2 Trainers Per Session

    • Specific Tool Training

    • Departmental Planning

    • Customized Training Material & Isidore Help File

    • Isidore ‘Tip’ Emails

      • Students/Instructors


    From start to finish the road to open source

    Phase 6 – System Upgrade

    System upgraded weekend after grades due

    Tests & Quizzes, Wiki, and Chat Room tools added (w/ help)

    Self Course Creation functionality added for all in W09 semester

    14 Days

    11th Sakai Conference - June 15-17, 2010


    From start to finish the road to open source

    • We started with version 2.0 in Fall 2008

    • We’re now up to 2.5

    • We install bug fixes and minor feature releases at 6 AM every other Sunday (2.5.3)

    Phase 6 – System Upgrade

    System upgraded weekend after grades due

    Tests & Quizzes, Wiki, and Chat Room tools added (w/ help)

    Self Course Creation functionality added for all in W09 semester

    14 Days

    11th Sakai Conference - June 15-17, 2010


    From start to finish the road to open source

    Phase 7 – Sakai Open to Campus

    WebCT and Sakai run in parallel during 2009 (3 semesters)

    Faculty converted when appropriate for them

    45% Winter | 65% Summer | 95% Fall

    Migration options laid out & assistance provided

    350 Days

    11th Sakai Conference - June 15-17, 2010


    We ll be parting ways with webct on december 18 th 2009

    Faculty told over and over and over throughout 2009

    We’ll be parting ways with WebCT onDecember 18th, 2009


    Migrating from webct

    Migrating from WebCT

    • Create Automated Migration Utility

    • Start Fresh or E-Learning Lab Migration

      • Began late Spring 2009

      • Utilized Georgia Tech Migration Tools

      • Online Migration Request Form Created

      • Faculty were emailed the courses for which they were instructors in as a reminder


    Communicating with campus

    Communicating with Campus

    Blanket (Non-Threatening) Marketing


    Student review

    Student Review

    11th Sakai Conference - June 15-17, 2010


    Faculty review

    Faculty Review

    11th Sakai Conference - June 15-17, 2010


    From start to finish the road to open source

    Phase 8 – Bye Bye WebCT. Hello Sakai!

    Lost LDAP authentication for WebCT on December 18th

    WebCT still available to admin accounts

    Hardly anybody looking back…

    December, 18, 2009

    11th Sakai Conference - June 15-17, 2010


    User and site statistics

    User and Site Statistics

    11th Sakai Conference - June 15-17, 2010


    User and site statistics1

    User and Site Statistics

    New uses popping up all the time

    New users popping up all the time

    Open Source benefits become more apparent to faculty all the time

    11th Sakai Conference - June 15-17, 2010


    Lessons learned

    Lessons Learned

    • Use x86 chip for Application Server

    • Deal with Comparisons Head On

    • ‘Hold Hands’ & Remind users ‘Why’

    • Dealing with the ‘Squeaking Wheels’

      • Believe the symptom, not the explanation

      • Be ‘Unapologetically Helpful’

    • Get everyone ‘in on the act’

      5% of users will NEVER be happy

      …no matter what!

    11th Sakai Conference - June 15-17, 2010


    Making users happy

    Making Users Happy

    • Be Responsive & Understanding

      • Install bug fixes and minor updates frequently

      • Follow up with users that experienced problems

    • Upgrade

      • Course Evaluations (Eval Sys)

      • Site Statistics (Site Stats)

      • Rubric Grading

    • Survey faculty & students yearly

      • Share results and future plans when appropriate

    11th Sakai Conference - June 15-17, 2010


    Thank you

    Thank You

    Other Presentations You May Be Interested In:

    • “Is Sakai Always This Slow?”

      • Matt Mize, Paul Dagnall, and Steve Smith

      • Wednesday, 10:00-11:00 AM – Grand Mesa A

  • “Training & Marketing: Setting End-Users Up for Success”

    • Leah Bergman

    • Thursday, 1:50-2:35 PM – Grand Mesa B

  • 11th Sakai Conference - June 15-17, 2010


    Isidore help and resources

    Isidore Help and Resources

    Isidore Server – http://isidore.udayton.edu

    E-Learning Website – http://learn.udayton.edu/isidore

    • Training Movies

    • Downloadable documentation and tool FAQs

    • Quick Start Guides and Introduction Video for Users

    • Training Calendar


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