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Richard Steel, MBA CIO, London Borough of Newham & SocITM President

Richard Steel, MBA CIO, London Borough of Newham & SocITM President. A CIO’s Perspective on Architecture - Newham’s 10 Strategic Principles. Background. Issues around “One Council” Data Quality Shared Services – Internal/ external Information Governance IT literacy

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Richard Steel, MBA CIO, London Borough of Newham & SocITM President

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  1. Richard Steel, MBACIO, London Borough of Newham& SocITM President A CIO’s Perspective on Architecture - Newham’s 10 Strategic Principles

  2. Background • Issues around • “One Council” • Data Quality • Shared Services – Internal/ external • Information Governance • IT literacy • Flexible working & accommodation strategy

  3. 1. Infrastructure

  4. 2. Data Control

  5. 3. Software Environment

  6. 4. Resources

  7. 5. Services

  8. 6. Security & Integrity

  9. Information Security Principles • 100% security is impossible. • Information should only be shared through systems specifically designed for the purpose. • The best security is provided by a defence in depth strategy (several layers of security to counter the threats and vulnerabilities).

  10. 7. Knowledge Management

  11. 8. Environmental Stewardship

  12. 9. New Ways of Working

  13. 10. Personal Development

  14. Assessing ICT Usageto Optimise Delivery Richard Steel, MBA CIO LB Newham

  15. Issues… • ICT – Business Driven, or Business Driver? • ICT Service Utilisation Performance Indicators • Business Process Review

  16. Some Resulting Themes • Single log-on. • Role-based log-on. • Authenticated log-on. • Automation of administrative tasks and workflow. • The agreement and implementation of corporate flexible and mobile working policies. • Use what we’ve got / Embed effective systems usage – Priority • Standardisation / rationalisation

  17. Performance Reporting • Metrics don’t just focus on how effective the ICT Service is.. • …but also on how effectively the ICT Service is used.

  18. Performance Reporting

  19. ICT Corporate Health – e.g. • FOI and Data Protection requests not responded to within proscribed time limits (20/40 days). • Passwords not kept secure or shared. • The number of systems that share each corporate database. • The number of systems that contain unsynchronised data that duplicates data in core datasets. • Data Quality per database (% accuracy). • Number of password resets (per service).

  20. Use what we’ve got… e.g. • 80% of censored data in censored out-of-date • Officers in censored “don’t have time” to update censored, but some reporting depends on it! • Duplication of activities – censored/ censored • Management information on censored sketchy • Poor data quality impedes joining-up

  21. Standardisation • Usage of different versions of same software • or different equipment for same function drives complexity and inefficient use of resources • Greater role for corporate contracts

  22. Summary • ICT must be business driven, but is also a business driver! • The ICT Service has a responsibility to provide an effective ICT infrastructure, but services have responsibility to exploit it effectively! • Shared Services start in-house • Data Quality, Integrity & Security are paramount

  23. Thanks for listening richard.steel@newham.gov.uk

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