FAST EXCELLENCE THROUGH FACILITATION. Gary Rush The FAST Process MGR Consulting www.mgrconsulting.com [email protected] POWER - Politics, Security, Misunderstandings CONSENSUS - Clear, Agreement, Shared Knowledge TWO HEADS ARE BETTER THAN ONE -
Politics, Security, Misunderstandings
Clear, Agreement, Shared Knowledge
TWO HEADS ARE BETTER THAN ONE -
Building on ideas, Completeness, Selective Memory
Words, AssumptionsThe Problems GatheringInformation
Conducted by a well-trained Facilitator with the right participantsFASTIS THE SOLUTION
Helps correct Communication Problems
Consolidates Resource Commitments
Eliminates Serial Interviewing
A structured meeting designed to
extract high-quality information from
users in a compressed time-frame using
visual aids and a workshop process to
enhance the communication process.
This structured meeting uses a neutral
facilitator to guide participants through
a structured, yet flexible, process towards
a common goal.
IT IS NOT
It is NOT a replacement for analytical
Formal yet Flexible
Facilitated to manage
Depends on skills of
Too many "Stakes"
"Redesign the Wheel" for
Built on proven techniques
Agenda, Purpose, Objectives
Orchestrated - NOT Ad Hoc
CASE and other Automated Tools
TRAINED Session Leaders
Neutral - Impartial
Manages the Process - Context
FacilitatesTHE ROLESTHE SESSION LEADER
- Manages Documenting Process
- Assists Session Leader and Documentor
- Takes Backup Notes
- Takes Notes
- Uses Automated ToolTHE ROLESDOCUMENTORS
Helps Define the Methodology - Keeps people on track with deliverablesTHE ROLESMETHODOLOGIST
Of the Project.THE ROLESEXECUTIVE SPONSOR
UNDERSTAND RISK ANALYSISTHE ROLESTECHNICAL & BUSINESS PARTNERS
The Technical Partner knows
the methodologies and the
technology. The Business Partner
knows the participants and Business.
Team Members pull together the output of numerous workshops to create the Project Deliverable.
These people vary according to the type of work.
Most Team Members are permanent -- some are temporary (e.g., a Methodologist).THE ROLESTEAM MEMBER
Responsible for Content to create the Project Deliverable.
Need to Know Business
Strive for ConsensusTHE ROLESPARTICIPANT
Generally a part-time role to create the Project Deliverable.
Coordinates across numerous projects
May be from Data Administration, Process Improvement, or office of the President
Helps business to set priorities
Coordinates communication across projectsTHE ROLESCOORDINATOR
Monitor Workshop to create the Project Deliverable.
Watch and Listen
5 - 6 per WorkshopTHE ROLESOBSERVER
Meet with management and participants to determine objectives, estimate and plan workshops, prepare participants, develop agendas, and complete logistics.THREE PHASES
REVIEW & RESOLVE:
Concentrated environment with extensive use of visuals striving for Win-Win situations - Consensus.
Complete documentation, resolve open items and communicate with upcoming participants.
"Workshops are driven by the User-defined Deliverables - objectives, estimate and plan workshops, prepare participants, develop agendas, and complete logistics. NOT Process for the sake of Process."
"Users" are both Business-Users and Project Team Users - they all have a stake in the outcome.THE FAST PHILOSOPHY
Analysts now have better, more complete information objectives, estimate and plan workshops, prepare participants, develop agendas, and complete logistics.
The information is consensus-based
Better involvement and understanding by all parties
Increased Quality and ProductivityTHE BENEFITS OF FAST
Commitment objectives, estimate and plan workshops, prepare participants, develop agendas, and complete logistics. from all management involved
Well-trained Facilitator trained in both facilitation and technical skills
Availability and commitment of resources
Proper Application of the concepts and structures of the process integrated with methodology and tools.REQUIREMENTS FORSUCCESS