fast excellence through facilitation
Download
Skip this Video
Download Presentation
FAST EXCELLENCE THROUGH FACILITATION

Loading in 2 Seconds...

play fullscreen
1 / 26

FAST EXCELLENCE THROUGH FACILITATION - PowerPoint PPT Presentation


  • 51 Views
  • Uploaded on

FAST EXCELLENCE THROUGH FACILITATION. Gary Rush The FAST Process MGR Consulting www.mgrconsulting.com [email protected] POWER - Politics, Security, Misunderstandings CONSENSUS - Clear, Agreement, Shared Knowledge TWO HEADS ARE BETTER THAN ONE -

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' FAST EXCELLENCE THROUGH FACILITATION' - prue


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
the problems gathering information
POWER -

Politics, Security, Misunderstandings

CONSENSUS -

Clear, Agreement, Shared Knowledge

TWO HEADS ARE BETTER THAN ONE -

Building on ideas, Completeness, Selective Memory

COMMUNICATION -

Words, Assumptions

The Problems GatheringInformation
fast is the solution
When it is properly integrated with methodology and tools

Conducted by a well-trained Facilitator with the right participants

FASTIS THE SOLUTION

Helps correct Communication Problems

Consolidates Resource Commitments

Eliminates Serial Interviewing

interactive design defined
INTERACTIVE DESIGN - DEFINED

A structured meeting designed to

extract high-quality information from

users in a compressed time-frame using

visual aids and a workshop process to

enhance the communication process.

This structured meeting uses a neutral

facilitator to guide participants through

a structured, yet flexible, process towards

a common goal.

IT IS NOT

It is NOT a replacement for analytical

methodologies

meetings vs fast
MEETINGS VS FAST

Repeatable

Consistent

Tested

Formal yet Flexible

Process

Known Objectives

Facilitated to manage

"Stakes"

Depends on skills of

leader

Untested

Unpredictable

Too many "Stakes"

"Redesign the Wheel" for

each one

key elements
KEY ELEMENTS

PROPER

SUPPORT

STRUCTURE

FLEXIBILITY

TOOLS

for

COMMUNICATION

DEFINED

ROLES

key elements structure
KEY ELEMENTSSTRUCTURE

Built on proven techniques

Agenda, Purpose, Objectives

Orchestrated - NOT Ad Hoc

key elements proper support
KEY ELEMENTSPROPER SUPPORT

Documentation Support:

Documentors

CASE and other Automated Tools

Methodology Support

TRAINED Session Leaders

Proper facilities

Management Commitment

key elements communication tools
KEY ELEMENTSCOMMUNICATION TOOLS

Group Dynamics

Facilitation

Visual Aids

Concentrated Exchange

Team Building

defined roles
DEFINED ROLES
  • Separation of expertise
  • Brings all required parties together
  • Not always full time jobs
  • Sometimes people play more than one role
  • Key roles must come from business community
ten roles
Ten Roles

Technical Partner

Methodologist

Business Partner

Executive Sponsor

Coordinator

Facilitator

Team Members

Participants

Documentors

Observers

the roles the session leader
Key to Success of Process

Neutral - Impartial

Manages the Process - Context

Facilitates

THE ROLESTHE SESSION LEADER
the roles documentors
Chief Documentor:

- Manages Documenting Process

- Assists Session Leader and Documentor

- Takes Backup Notes

Documentor:

- Takes Notes

- Uses Automated Tool

THE ROLESDOCUMENTORS
the roles methodologist
Assists Session Leader and Project Manager

Helps Define the Methodology - Keeps people on track with deliverables

THE ROLESMETHODOLOGIST
the roles executive sponsor
Responsible for:

Purpose

Scope

Objectives

Constraints

Of the Project.

THE ROLESEXECUTIVE SPONSOR
the roles technical business partners
MANAGE THE PROJECT

LISTEN

PARTICIPATE

HELP PREPARE

UNDERSTAND RISK ANALYSIS

THE ROLESTECHNICAL & BUSINESS PARTNERS

The Technical Partner knows

the methodologies and the

technology. The Business Partner

knows the participants and Business.

the roles team member
Team Members pull together the output of numerous workshops to create the Project Deliverable.

These people vary according to the type of work.

Most Team Members are permanent -- some are temporary (e.g., a Methodologist).

THE ROLESTEAM MEMBER
the roles participant
Responsible for Content

Need to Know Business

Their Decisions

Strive for Consensus

THE ROLESPARTICIPANT
the roles coordinator
Generally a part-time role

Coordinates across numerous projects

May be from Data Administration, Process Improvement, or office of the President

Helps business to set priorities

Coordinates resources

Coordinates communication across projects

THE ROLESCOORDINATOR
the roles observer
Monitor Workshop

Watch and Listen

5 - 6 per Workshop

THE ROLESOBSERVER
three phases1
Meet with management and participants to determine objectives, estimate and plan workshops, prepare participants, develop agendas, and complete logistics. THREE PHASES

PREPARATION:

WORKSHOP:

REVIEW & RESOLVE:

Concentrated environment with extensive use of visuals striving for Win-Win situations - Consensus.

Complete documentation, resolve open items and communicate with upcoming participants.

the fast philosophy
"Workshops are driven by the User-defined Deliverables - NOT Process for the sake of Process."

"Users" are both Business-Users and Project Team Users - they all have a stake in the outcome.

THE FAST PHILOSOPHY
the benefits of fast
Analysts now have better, more complete information

The information is consensus-based

Better involvement and understanding by all parties

Increased Quality and Productivity

THE BENEFITS OF FAST
requirements for success
Commitment from all management involved

Well-trained Facilitator trained in both facilitation and technical skills

Availability and commitment of resources

Proper Application of the concepts and structures of the process integrated with methodology and tools.

REQUIREMENTS FORSUCCESS
next steps
NEXT STEPS

COMMITMENT

PEOPLE

PREPARATION

ad