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Sounds of Data Silence jana@naralogics @jeggers

Sounds of Data Silence jana@naralogics.com @jeggers. Perspective on listening. 2.5% correct for listeners. But your brain is amazing!. Exercise 1.

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Sounds of Data Silence jana@naralogics @jeggers

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  1. Sounds of Data Silencejana@naralogics.com@jeggers

  2. Perspective on listening • 2.5% correct for listeners

  3. But your brain is amazing!

  4. Exercise 1

  5. Human curiosity,the urge to know,is a powerful force and is perhaps thebest secret weaponof all in the struggle to unravel the workings of the natural world. Sir Aaron Klug

  6. Exercise 1:How to be curious • Take on a different persona • Relish – don’t rationalize – surprises • Bring a buddy, but study silently • Be hyper-curious

  7. 2 ears, 1 mouth becomes

  8. Exercise 2:2 eyes, 1 mouth QuickBooks almost never happened • Quicken use write-in candidate: “for my business” • They convinced themselves it was a mistake for years Where are you sleeping with your eyes open?

  9. Exercise 3: Walk in Your Data’s Shoes PTCG/Manhattan Associates: Recommendations for driver to load assignments • Know the data source • Know how different people use the data • Know the quality of the data • Know the objective Most important: first take off your own shoes!

  10. Exercise 4: Step Back from Your Data UPenn& LockMart: Detecting infections and missiles Sepsis: #10 leading cause of death, mortality rate is 40% • Current diagnostic tool: vitals • Innovation: watch vitals and lab data over time • New diagnostic tool: missile detection system

  11. Exercise #5: Add More Weight Intuit Quickbase:customer retention • Initial test: # of apps, # of users, usage • Learning: undelighted customers will leave • Added: app performance metrics Once fit, up your game

  12. Hearing the Sounds of Data’s Silence • Be from the Curiosity State • 2 eyes, 1 mouth • Walk in your data’s shoes • Step back from your data • Add more weight

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