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Tang Center

Tang Center. Divya Sharma | Geetanjali Johary Young Min Kim | Zahin Ali. Company Background. Student Health Services  University Health Services Provide medical, counseling, and health promotional services 90,000 patients a year Comprehensive medical staff Student opportunities

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Tang Center

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  1. Tang Center Divya Sharma | GeetanjaliJohary Young Min Kim | Zahin Ali

  2. Company Background • Student Health Services  University Health Services • Provide medical, counseling, and health promotional services • 90,000 patients a year • Comprehensive medical staff • Student opportunities • Educational outreach events and campus campaign • Requires students to have insurance plan • Various appointment types

  3. Scheduling System Managerial Decision Staff Assignments Patient Assignments Two-Step Process

  4. Scheduling System Staff Scheduling Patient Scheduling • 17 Primary Care doctors/nurse practitioners • Work between 3-5 days a week • 27 exam room, 1 for GYN • 2 appointments every hour including a 15 minute administrative period • Medical staff not categorized or grouped • NextSchedsystem currently used to schedule medical staff • Utilizing online scheduling • Patients select a primary care provider • Standard 20 min appointment slots • 2-3 week appointment lag time • Paperwork filled out before actual appointment (for new patients) • Sees about 350-450 patients per week

  5. Project Objectives Main Objective Reduce appointment lag times and daily appointment delays by improving patient and staff scheduling Tasks • Maximize amount of patients Tang Center sees • Minimize overtime for staff • Maximize staff and resource utilization

  6. Proposed Solution Cumulated Data and Metrics Preferential Bidding PatientAssignments Staff Assignments Reversed Two-Step Process

  7. Demand Forecast

  8. Staff Scheduling

  9. Measuring Success

  10. Other Suggestions Patient Scheduling • Differentiate new appointments v. returning appointments • Use different appointment times and types to meet different patient needs • Online waitlist to bump people up into recently cancelled appointment slots • Use overbooking to protect against cancellation Staff Scheduling • Specialize staff and clinics • Have doctors enter diagnosis and info into database to reduce appointment times

  11. Lack of MIS Culture in Tang Center Difficulties • Low level of client participation • Lack of expertise in healthcare system • Patient privacy issues It was hard to quantify the system or the solution

  12. What we learned

  13. Q&A Questions?

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