Attitude Toward Yourself

1. Jobs for Montana's Graduates F36L2PP1

2. Attitude Toward Yourself • Think well of yourself personally: self-esteem, self-confidence. • Think well of yourself professionally: competency. • Project a professional image at all times. • Appreciate and understand the importance of the work that you do. Jobs for Montana's Graduates F36L2PP1

3. Seek professional self-development on your own—don’t wait to be told! • Carefully select community/school organizations for membership. • Realize your personal worth. If you don't think well of yourself, it is difficult for others to respect you. Jobs for Montana's Graduates F36L2PP1

4. Attitude Toward Customers/Clients • Understand cultural diversity including race, religion, sex, and mental and physical disabilities. • Be service oriented. • Always greet people with a smile. • Always stand to greet people (if possible). • Practice making proper introductions and greetings. • Observe the nonverbal communication of others—and be careful with your own. Jobs for Montana's Graduates F36L2PP1

5. Use positive language—especially in negative situations. • Do not react to an irate customer/client—learn to diffuse the anger. • Practice courteous and efficient telephone techniques. • Make a good first impression. • Always endeavor to be helpful. • Be sympathetic with a customer who has a problem with the company—but do not admit any guilt prematurely. Don't take the blame too quickly! Put yourself in the customer's place. Understand "no customer— no job." Jobs for Montana's Graduates F36L2PP1

6. Attitudes Toward Your Co-Workers • Respect the privacy of others. • Understand cultural differences. • Be supportive of each other. • Promote teamwork. • Help others to accept change. • Use positive language, even in conflict situations. Jobs for Montana's Graduates F36L2PP1

7. Strive to settle differences before they become a problem—don't carry a grudge. • Work to achieve common goals. • Do not overemphasize winning—you may lose more by winning than by losing a few arguments. • Be a good negotiator. • Think before you speak. • Learn to be assertive, not aggressive. Jobs for Montana's Graduates F36L2PP1

8. Attitude Toward Your Job • Accept change. • Maintain honesty and integrity. • Understand cultural diversity. • Understand the entire business operation and where your job fits in. • Understand the importance of teamwork. • Avoid office politics. Jobs for Montana's Graduates F36L2PP1

9. Observe office hours—and other company regulations. • Accept constructive criticism concerning your work. • Accept responsibility. • Remain loyal. Jobs for Montana's Graduates F36L2PP1

10. Learn to work under pressure and adjust to being pulled in many directions at once. • Respect time—make every minute count. • Look for the challenges of your job—enjoy doing a job well. Jobs for Montana's Graduates F36L2PP1

11. COPING WITH CHANGE • Change is defined as “to make different the form, nature, content, or future course of something or to become altered or modified.” • Our attitude is important for coping with change. • The way you choose to react to change can be positive or negative. • You need to expect change to occur and not be afraid to deal with it. Jobs for Montana's Graduates F36L2PP1

12. FIVE STEPS FORCOPING WITH CHANGE Step #1. Identify the change. Step #2. Participate in the change process as much as possible. Step #3. Determine the positive and negative results of the change. Step #4. Solicit feedback from others on the potential change. • Step #5. Weigh the positive/negative consequences of the change. Jobs for Montana's Graduates F36L2PP1