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Joyce Adu, PhD Centrelink Project Management and Organisational Change 2006

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Joyce Adu, PhD Centrelink Project Management and Organisational Change 2006

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    2. Centrelink Context IT Governance Framework Case Study:Refresh Program Governance

    3. Centrelink � Context (1)

    4. Geographical Locations

    5. IT Governance is in the context of Corporate Governance

    6. IT Governance Framework (1)

    7. IT Governance Framework (2)

    8. IT Governance Framework (3)

    9. IT Governance Framework (4)

    10. 3. Processes: Formal Investment Decision Making

    11. Case Study:Refresh Governance

    13. Case Study:Refresh Governance

    15. Refresh uses a formal methodology for identifying and tracking the realisation of benefits. Case Study:Refresh Governance

    20. IT REFRESH ACHIEVEMENTS Increased telephone & web-based self service options Capability & capacity upgrades to existing middleware Transfer of more than 23m online document records Enhancements to mainframe systems

    21. PLANNED FOR 2005-06 Customer Portal Deployment of key infrastructure for the delivery of all online-related applications and environments J2EE ADE Environment (various aspects) Consolidated and rationalised midrange DEV/Test environment Rationalisation of non-M204 databases

    22. PLANNED FOR 2005-06 Improved service monitoring, fault identification and rectification ITSM introduced SOA, supporting guides and tools in place Meta data standards for interoperability and data exchange

    23. Overcoming silo cultures Competing organisational priorities (resources) Measuring return on investment Testing the boundaries of existing legislation with e-government Case Study:Refresh Governance

    24. Key Messages

    25. Comments/Questions?

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