Update on National Social Care User Experience Survey SSRG Conference, 8-9 March 2010. Suzy Powell (DH), Juliette Malley (PSSRU), Paul Niblett (NHS IC). The role of experience information.
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SSRG Conference, 8-9 March 2010
Suzy Powell (DH), Juliette Malley (PSSRU), Paul Niblett (NHS IC)
‘Experience’ is a key element in the cluster approach to outcomes accountability. The most obvious way to find out what outcomes have been achieved for people is to ask them – and this requires survey programmes and perception-based PIs.
What did we do?
How well did we do it?
Inputs & outputs
Is anyone better off?
Result of activity
= Analysis of service
value for money
How much did it cost?
Budgets & funding
What was it like for the user?
Our work aims to design and develop new national surveys for adult social care users which better reflect the wider agenda:
Focusing on whole user populations;
Asking questions about experience of key outcomes, in line with policy priorities and including those which go beyond core social care services;
Repeated annually to track progress and act as a basis for planning and Local Area Agreements;
Providing a basis for national benchmarking, but flexibility to support additional local surveys;
Giving further opportunities to link to other NHS and community surveys through common outcomes.