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品質管理. Chap 1. 品質觀念導入 台大生機系 方煒. 前言. 1945 日本是二次世界大戰之戰敗國,在面臨原物料及生產設備、生產技術等嚴重短缺的情況下,展開戰後復建工作 1980 在短短三、四十年內,日本的工業竟然能重新站起來,甚至把美國引以為傲的產業 ( 如:汽車業、電子產業、電視、音響等產業 ) 逐一打敗,而成為全球新的經濟強國,其成功的秘訣為何? 1980, NBC 製作一電視專輯探討此主題,其題目是: 〝 日本能,我們為什麼不能 ? 〞. 何謂品質. 第一要項 : 品質的定義

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Chap 1.


  • 1945

  • 1980 ()

  • 1980, NBC

    ?


  • :

    • customer loyalty

  • :

    • ()

  • :

    • 6 sigma

  • :

  • KPI ,




(Walter A. Shewhart)

Shewhart Cycle Deming Cycle

Plan (Do ()Check ()Action ()

Kaizen

check-improvement-analysis


(W.Edwards Deming)

(1)

1.

2.

3.

4.

5.

6.

7.


(W.Edwards Deming)

(2)

8.

9.

10.

11.

12.

13.

14.


(Joseph M. Juran )


(1)


(2)






(Armand Feigenbaun)


(Armand Feigenbaun)

  • (Total Quality Control)

    TQC


(Armand Feigenbaun)


( Karou Ishikawa)

  • (CWQC)


( Karou Ishikawa)

  • (1)

    QC


( Karou Ishikawa)

  • (2)

    QC

    QC

    QC


(PHILIP B. Crosby

  • 1. (Uncertainty)2. (Awakening)3. (Enlighetment)4. (Wisdom)5. (Certainty)


  • (QI)(TQM)

  • qQ


qQ


(A)

(CS)

(TQ)

(RE)

(B)



(TQM)

TQM


(TQM)

  • TQM

  • TQM

    TQM

    -

  • TQM

    -ISO 8402


ISO 8402TQM

TQM


6

TQM

  • / /

CWQC

  • //

TQC

  • / QITQCC

QA

QC

  • /QFD/ISO 9000

QI

  • SPC / QC

19 1920 1940 1950 1970 1980 1990

1940 1960 1960 1980 1990 2000





TQM3C5T

3C (Constancy of Purpose)

(Customer Focus)

(Continuous improvement)

5T (Top) (Total involvement) (Training)

(Teams)

(Tools)


TQM


(CS)?


WHO

? WHAT

HOW

HOW MUCH


  • 70%

  • 5

  • 111

  • 13

  • 1004.

  • 1. 25

  • . 70%.




--



  • a)().

  • (b)()

  • (c)


Quality

Cost

Speed

Value


Plan

Do

Check

Action



  • ()


()

/)

/



(KANO)


(Value Hierarchy)

(Desired End-States)

(Consequences)

/

(Attributes)




PLAN

ACTION

A

P

C

D

CHECK

DO

PDCA








(moment of the truth)


  • 1/

  • 5

  • 15

  • 5/

  • 5



  • 15




    MEASURMENT MATTERS

    If you cant measure it,

    you cant manage it.


    :

    1.

    2.

    3.

    4.


    Henry Stimsor


    Chap 2.




    1-10-100

    (The Ritz-Carlton Hotel) 1-10-100 Rule

    110100

    "What costs you a dollar to fix today will cost to $10 fix tomorrow and $100 to fix downstream."


    Just Do It

    Do It Right

    Do the Right Thing

    Do the Right Thing Right

    Do the Right Thing Right the First Time

    Do the Right Thing Right the First Time and Every Time

    Do the Right Thing Right the First Time and Every Time From Top


    (1)


    (2)


    (3)


    (4)











      • 0~100%


      • ?

      • ?

      • ?

      • ?

      • ?

        50~1011


    10

    0%

    100%

    0




    • (Problem Solving Process

    SDCA

    S

    D

    C

    A

    PDCA

    P

    D

    C

    A

    A S

    C D

    A P

    C D


    PDCA

    Shewhart PDCAplandocheckaction


    PDCA SDCA

    A

    S

    C

    D

    P

    D

    A

    C


    PDCA


    SDCA1

    Standardization

    Do


    SDCA2

    check the result

    Action


    P

    D

    A

    C



    (1)

    • (Project Team)


    (2)


    (1)


    (2)

    • ()


    (3)

    • ()


    (4)


    (1)


    (2)

    • PDCA


    (

    n


    --

    1.

    2.

    3.

    4.


    1.

    2.

    3.

    8.

    4.

    7.

    6.

    5.

    QC Story


    • D1

    • D2

    • D3

    • D4

    • D5

    • D6

    • D7

    • D8


    5

    I

    II

    IV

    V

    III



    XX


    XX


    A

    B

    C




    /





    (1)

    1.2.3. 4.5.6.7.

    8.


    (2)

    9.

    10.

    11.

    12.

    13.

    14.

    15.



    ()


    (1)


    (2)





    )



    pH3.2~4.3

    (1)pH

    (2)






      • (BENCH MARKING)



    //


    //


    A

    P

    D

    C



    F. DFSS RSM

    E. ANOVA

    Level 3

    QC

    Level 2

    QA

    Level 1

    D. QFD(PROCESS MAPPING)

    C. FMEAMSADOETM

    B. (PROCESS MAPPING)SPC8DQC7NQC7

    A. QC Program


    1

    S-D-C-AP-D-C-A


    2

      • SDCA


    • 5 S

    • ISO9000


    • -

    • -

    • -

    • - ISOUL


    -

    • VS.

      3

      • KPI

  • --


  • 5S


      • SPEC

      • SOP


    QC

    • (QA) QCQC

    • QC


    --


    ISO 9000

    • ISO 9000

    • ISO


    ISO 9000


    QC 7 tools

    New QC 7 Tools

    PDPC

    KJ

    Quality tools


    -

    1.

    2. KPI

    3.



    (KPI)

    (data)


    KRA() KPI


    /

    ?

    ?


    (KPI)

    (data)


    1.

    2.NCOQ (Inspection Cost) (Scrap Cost) (Rework Cost) (Warranty)


    3.VQA

    4.MQA

    5.DFM/DQA6



    %

    1

    2

    3

    4

    5

    6

    7

    8

    9

    10

    11

    12


    -

    1.

    2.

    3.

    4.

    5.



    -FUNCTION LEVEL


    -ACTIVITY LEVEL


    -TASK LEVEL



    10

    2

    2

    4

    18

    3

    4

    3

    2

    3

    12

    8

    4

    4

    4

    20

    2

    2

    1

    2

    5

    10

    6

    3

    4

    4

    17

    10

    4

    3

    4

    21

    1

    8

    3

    3

    4

    18

    3

    6

    3

    3

    4

    16

    ()


    (VOC)

    (QE)

    QC

    WBS

    QFD

    (DOE)(TM)

    (FTA)

    (FMEA)

    Robust Design)

    (AQC)

    (SPC)



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