This presentation is the property of its rightful owner.
Sponsored Links
1 / 177

品質管理 PowerPoint PPT Presentation


  • 55 Views
  • Uploaded on
  • Presentation posted in: General

品質管理. Chap 1. 品質觀念導入 台大生機系 方煒. 前言. 1945 日本是二次世界大戰之戰敗國,在面臨原物料及生產設備、生產技術等嚴重短缺的情況下,展開戰後復建工作 1980 在短短三、四十年內,日本的工業竟然能重新站起來,甚至把美國引以為傲的產業 ( 如:汽車業、電子產業、電視、音響等產業 ) 逐一打敗,而成為全球新的經濟強國,其成功的秘訣為何? 1980, NBC 製作一電視專輯探討此主題,其題目是: 〝 日本能,我們為什麼不能 ? 〞. 何謂品質. 第一要項 : 品質的定義

Download Presentation

品質管理

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


6610992

Chap 1.


6610992

  • 1945

  • 1980 ()

  • 1980, NBC

    ?


6610992

  • :

    • customer loyalty

  • :

    • ()

  • :

    • 6 sigma

  • :

  • KPI ,


6610992


6610992


Walter a shewhart

(Walter A. Shewhart)

Shewhart Cycle Deming Cycle

Plan (Do ()Check ()Action ()

Kaizen

check-improvement-analysis


W edwards deming

(W.Edwards Deming)

(1)

1.

2.

3.

4.

5.

6.

7.


6610992

(W.Edwards Deming)

(2)

8.

9.

10.

11.

12.

13.

14.


Joseph m juran

(Joseph M. Juran )


6610992

(1)


6610992

(2)


6610992


6610992


6610992


6610992


Armand feigenbaun

(Armand Feigenbaun)


Armand feigenbaun1

(Armand Feigenbaun)

  • (Total Quality Control)

    TQC


Armand feigenbaun2

(Armand Feigenbaun)


Karou ishikawa

( Karou Ishikawa)

  • (CWQC)


Karou ishikawa1

( Karou Ishikawa)

  • (1)

    QC


Karou ishikawa2

( Karou Ishikawa)

  • (2)

    QC

    QC

    QC


Philip b crosby

(PHILIP B. Crosby

  • 1. (Uncertainty)2. (Awakening)3. (Enlighetment)4. (Wisdom)5. (Certainty)


6610992

  • (QI)(TQM)

  • qQ


6610992

qQ


6610992

(A)

(CS)

(TQ)

(RE)

(B)


6610992


6610992

(TQM)

TQM


6610992

(TQM)

  • TQM

  • TQM

    TQM

    -

  • TQM

    -ISO 8402


Iso 8402 tqm

ISO 8402TQM

TQM


6610992

6

TQM

  • / /

CWQC

  • //

TQC

  • / QITQCC

QA

QC

  • /QFD/ISO 9000

QI

  • SPC / QC

19 1920 1940 1950 1970 1980 1990

1940 1960 1960 1980 1990 2000


6610992


6610992


6610992


Tqm 3c5t

TQM3C5T

3C (Constancy of Purpose)

(Customer Focus)

(Continuous improvement)

5T (Top) (Total involvement) (Training)

(Teams)

(Tools)


6610992

TQM


6610992

(CS)?


6610992

WHO

? WHAT

HOW

HOW MUCH


6610992

  • 70%

  • 5

  • 111

  • 13

  • 1004.

  • 1. 25

  • . 70%.


6610992


6610992


6610992

--


6610992


6610992

  • a)().

  • (b)()

  • (c)


6610992

Quality

Cost

Speed

Value


6610992

Plan

Do

Check

Action


6610992


6610992

  • ()


6610992

()

/)

/


6610992


6610992

(KANO)


6610992

(Value Hierarchy)

(Desired End-States)

(Consequences)

/

(Attributes)


6610992


6610992


6610992

PLAN

ACTION

A

P

C

D

CHECK

DO

PDCA


6610992


6610992


6610992


6610992


6610992


6610992


6610992

(moment of the truth)


6610992

  • 1/

  • 5

  • 15

  • 5/

  • 5


  • 6610992


    6610992

    15


    6610992


    6610992


    6610992

    MEASURMENT MATTERS

    If you cant measure it,

    you cant manage it.


    6610992

    :

    1.

    2.

    3.

    4.


    6610992

    Henry Stimsor


    6610992

    Chap 2.


    6610992


    6610992


    6610992

    1-10-100

    (The Ritz-Carlton Hotel) 1-10-100 Rule

    110100

    "What costs you a dollar to fix today will cost to $10 fix tomorrow and $100 to fix downstream."


    6610992

    Just Do It

    Do It Right

    Do the Right Thing

    Do the Right Thing Right

    Do the Right Thing Right the First Time

    Do the Right Thing Right the First Time and Every Time

    Do the Right Thing Right the First Time and Every Time From Top


    6610992

    (1)


    6610992

    (2)


    6610992

    (3)


    6610992

    (4)


    6610992


    6610992


    6610992


    6610992


    6610992


    6610992


    6610992


    6610992


    6610992


    6610992

      • 0~100%


    6610992

      • ?

      • ?

      • ?

      • ?

      • ?

        50~1011


    6610992

    10

    0%

    100%

    0


    6610992


    6610992


    6610992

    • (Problem Solving Process

    SDCA

    S

    D

    C

    A

    PDCA

    P

    D

    C

    A

    A S

    C D

    A P

    C D


    6610992

    PDCA

    Shewhart PDCAplandocheckaction


    6610992

    PDCA SDCA

    A

    S

    C

    D

    P

    D

    A

    C


    6610992

    PDCA


    Sdca 1

    SDCA1

    Standardization

    Do


    Sdca 2

    SDCA2

    check the result

    Action


    6610992

    P

    D

    A

    C


    6610992


    6610992

    (1)

    • (Project Team)


    6610992

    (2)


    6610992

    (1)


    6610992

    (2)

    • ()


    6610992

    (3)

    • ()


    6610992

    (4)


    6610992

    (1)


    6610992

    (2)

    • PDCA


    6610992

    (

    n


    6610992

    --

    1.

    2.

    3.

    4.


    6610992

    1.

    2.

    3.

    8.

    4.

    7.

    6.

    5.

    QC Story


    6610992

    • D1

    • D2

    • D3

    • D4

    • D5

    • D6

    • D7

    • D8


    6610992

    5

    I

    II

    IV

    V

    III


    6610992


    6610992

    XX


    6610992

    XX


    6610992

    A

    B

    C


    6610992


    6610992


    6610992

    /


    6610992


    6610992


    6610992


    6610992

    (1)

    1.2.3. 4.5.6.7.

    8.


    6610992

    (2)

    9.

    10.

    11.

    12.

    13.

    14.

    15.


    6610992


    6610992

    ()


    6610992

    (1)


    6610992

    (2)


    6610992


    6610992


    6610992


    6610992

    )


    6610992


    6610992

    pH3.2~4.3

    (1)pH

    (2)


    6610992


    6610992


    6610992


    6610992


    6610992

      • (BENCH MARKING)


    6610992


    6610992

    //


    6610992

    //


    6610992

    A

    P

    D

    C


    6610992


    6610992

    F. DFSS RSM

    E. ANOVA

    Level 3

    QC

    Level 2

    QA

    Level 1

    D. QFD(PROCESS MAPPING)

    C. FMEAMSADOETM

    B. (PROCESS MAPPING)SPC8DQC7NQC7

    A. QC Program


    6610992

    1

    S-D-C-AP-D-C-A


    6610992

    2

      • SDCA


    6610992

    • 5 S

    • ISO9000


    6610992

    • -

    • -

    • -

    • - ISOUL


    6610992

    -

    • VS.

      3

      • KPI

  • --


  • 6610992

    5S


    6610992

      • SPEC

      • SOP


    6610992

    QC

    • (QA) QCQC

    • QC


    6610992

    --


    6610992

    ISO 9000

    • ISO 9000

    • ISO


    6610992

    ISO 9000


    Quality tools

    QC 7 tools

    New QC 7 Tools

    PDPC

    KJ

    Quality tools


    6610992

    -

    1.

    2. KPI

    3.


    6610992


    6610992

    (KPI)

    (data)


    6610992

    KRA() KPI


    6610992

    /

    ?

    ?


    6610992

    (KPI)

    (data)


    6610992

    1.

    2.NCOQ (Inspection Cost) (Scrap Cost) (Rework Cost) (Warranty)


    6610992

    3.VQA

    4.MQA

    5.DFM/DQA6


    6610992


    6610992

    %

    1

    2

    3

    4

    5

    6

    7

    8

    9

    10

    11

    12


    6610992

    -

    1.

    2.

    3.

    4.

    5.


    6610992


    Function level

    -FUNCTION LEVEL


    Activity level

    -ACTIVITY LEVEL


    Task level

    -TASK LEVEL


    6610992


    6610992

    10

    2

    2

    4

    18

    3

    4

    3

    2

    3

    12

    8

    4

    4

    4

    20

    2

    2

    1

    2

    5

    10

    6

    3

    4

    4

    17

    10

    4

    3

    4

    21

    1

    8

    3

    3

    4

    18

    3

    6

    3

    3

    4

    16

    ()


    6610992

    (VOC)

    (QE)

    QC

    WBS

    QFD

    (DOE)(TM)

    (FTA)

    (FMEA)

    Robust Design)

    (AQC)

    (SPC)


    6610992


  • Login