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APPROACHES TO MANAGEMENT

APPROACHES TO MANAGEMENT. CLASSICAL APPROACHES SCIENTIFIC MANAGEMENT. MENTAL REVOLUTION BUILD A BODY OF KNOWLEDGE SEPARATE PLANNING AND DOING ONE BEST WAY - TIME & MOTION STUDIES SELECT AND TRAIN REWARD FOR PERFORMANCE COOPERATE. CLASSICAL APPROACHES GENERAL ADMINISTRATION. HENRI FAYOL

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APPROACHES TO MANAGEMENT

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  1. APPROACHES TO MANAGEMENT

  2. CLASSICAL APPROACHESSCIENTIFIC MANAGEMENT • MENTAL REVOLUTION • BUILD A BODY OF KNOWLEDGE • SEPARATE PLANNING AND DOING • ONE BEST WAY - TIME & MOTION STUDIES • SELECT AND TRAIN • REWARD FOR PERFORMANCE • COOPERATE

  3. CLASSICAL APPROACHESGENERAL ADMINISTRATION • HENRI FAYOL • 14 PRINCIPLES • UNIVERSAL APPLICATION

  4. CLASSICAL APPROACHESGENERAL ADMINISTRATION • IDEAL BUREAUCRACY - WEBER • Division of labor • Authority and hierarchy • Formal rules and regulations • Impersonality • Career orientation

  5. BEHAVIOR APPROACHESHUMAN RELATIONS • HAWTHORNE STUDIES - MAYO • ACCEPTANCE AUTHORITY • THEORY X, THEORY Y • BARNARD - COMMUNICATIONS

  6. BEHAVIOR APPROACHESHUMAN RESOURCES • HUMANS ARE VALUABLE ASSETS • HUMAN ASSET ACCOUNTING

  7. QUANTITATIVE APPROACHES • OPERATIONS MANAGEMENT • MANAGEMENT SCIENCE

  8. “NEWER” APPROACHES • PROCESS APPROACH • SYSTEMS APPROACH • CONTINGENCY THEORY

  9. JAPANESE MANAGEMENT • PARTICIPATION • LIFE-LONG EMPLOYMENT

  10. THEORY Z • PARTICIPATION • Japanese Society = Homogeneous • U.S. Society = Heterogeneous • LIFE-LONG EMPLOYMENT • In Japan, Japanese, male, under 55

  11. TOTAL QUALITY MANAGEMENT • CUSTOMER FOCUS • CONTINUAL IMPROVEMENT • QUALITY • MEASUREMENT - SPC • EMPOWERMENT

  12. TQM “failed?” • ONLY PHYSICAL QUALITY • ONLY CONTINUAL IMPROVEMENT • ONLY MEASUREMENT - SPC • ONLY EMPOWERMENT • ONLY EMPLOYEE INVOLVEMENT

  13. EMPOWERMENT? • SAME AS “PROPER” DELEGATION OF AUTHORITY? • PROBLEM WHEN IT BECOMES A “PROGRAM” • WORKSHOP • NOTEBOOK • NOT PART OF COMPANY LIFE

  14. RE-ENGINEERING? • COMPLETELY RE-DESIGN • STUDY • “RATIONALIZE” • USED AS: • EXCUSE TO FIRE PEOPLE? • CUT “ACROSS THE BOARD?”

  15. THEME: HISTORY • USEFUL CONCEPTS IN EVERY APPROACH • PROBLEMS WHEN • APPLIED AS THE ANSWER • APPLIED ONE PART • APPLIED INCORRECTLY • BECAME A FAD

  16. THEME: HISTORY • UNDERSTAND THEORIES, CONCEPTS, TOOLS • APPLY PROPERLY • WHEN • WHERE • WHY • HOW • WHEN/WHY TO NOT APPLY

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