lecture 3 global issues
Download
Skip this Video
Download Presentation
Lecture 3 – Global Issues

Loading in 2 Seconds...

play fullscreen
1 / 36

Lecture 3 – Global Issues - PowerPoint PPT Presentation


  • 108 Views
  • Uploaded on

Lecture 3 – Global Issues. Global Supply Chain Quality International Standards Awards & Prizes. Multinational Supply Chains. Licensing Partnering Globalization. Japanese Quality. Japanese Quality. Postwar (WW II) activity Deming Prize Lean operations and quality

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' Lecture 3 – Global Issues' - pomona


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
lecture 3 global issues

Lecture3 – Global Issues

Global Supply Chain Quality

International Standards

Awards & Prizes

SJSU Bus 142 - David Bentley

multinational supply chains
Multinational Supply Chains
  • Licensing
  • Partnering
  • Globalization

SJSU Bus 142 - David Bentley

japanese quality

Japanese Quality

SJSU Bus 142 - David Bentley

japanese quality1
Japanese Quality
  • Postwar (WW II) activity
  • Deming Prize
  • Lean operations and quality
  • Shigeo Shingo (7 wastes)
  • The 5 S’s

SJSU Bus 142 - David Bentley

postwar japan
Postwar Japan
  • Limited natural resources
  • Reduced production capacity
  • Strategy for developing international trade based on quality and efficient production
  • Assistance from U.S. occupation forces
  • Recognition of Deming’s contribution

SJSU Bus 142 - David Bentley

deming prize background
Deming Prize Background
  • Awarded by Japan: Union of Japanese Scientists and Engineers (JUSE)
  • First awarded in 1951
  • Named after W. Edwards Deming
  • Categories
    • Deming Application Prize
      • Sub-categories abolished in 1995
      • For divisions (until 1994)
      • For small businesses (until 1994)
    • Deming Prize for Individuals

SJSU Bus 142 - David Bentley

deming award areas
Deming Award Areas
  • Application Prize winners
    • Most winners before 2001 were Japanese
      • U.S. winners: Florida Power & Light (1989), AT&T Power Systems (1994),Sanden International (2006)
    • Most winners since 2001 Indian, Thai
  • Individual Prize winners
    • All Japanese

SJSU Bus 142 - David Bentley

deming categories 1
Deming Categories – 1
  • Policy
  • Organization and operations
  • Collecting and using information
  • Analysis
  • Planning for the future

SJSU Bus 142 - David Bentley

deming categories 2
Deming Categories – 2
  • Education and training
  • Quality assurance
  • Quality effects
  • Standardization
  • Control

SJSU Bus 142 - David Bentley

lean operations
Lean Operations
  • Emphasis on value
  • Focus on elimination of waste
  • Development of tools and techniques over time
  • The Toyota Production System

SJSU Bus 142 - David Bentley

toyota production system
Toyota Production System
  • Taiichi Ohno (1912 - 1990)
    • “Father of the Toyota Production System”
    • System also known as “Lean Manufacturing”
    • Toyota executive and consultant to suppliers
  • Shigeo Shingo (1902 – 1990)
    • External consultant to Toyota
    • Poka-Yoke (mistake proofing)
    • Setup reduction (SMED)

SJSU Bus 142 - David Bentley

shingo s 7 wastes
Shingo’s 7 Wastes
  • Waste of overproduction
  • Waste of waiting
  • Waste of transportation
  • Waste of processing itself
  • Waste of stocks
  • Waste of motion
  • Waste of making defective products

SJSU Bus 142 - David Bentley

the 5 s s organizing eliminating waste
The 5 S’s(Organizing / Eliminating Waste)
  • Seiri(“Separating”): get rid of unnecessary
  • Seiton(“Sorting”): orderly workplace
  • Seiso(“Cleaning”): eliminate hidden problems
  • Seiketsu(“Standardizing”): locations and processes
  • Shetsuke(“Sustaining”): discipline in maintaining the other 4

SJSU Bus 142 - David Bentley

other japanese characteristics
Other Japanese Characteristics
  • Involvement of all workers in the company
  • Quality Circles - Kaoru Ishikawa (1915-1989) (as implemented in the U.S.)
    • Limited authority
    • Focus within department
    • Often seen as added work
    • Ongoing
  • Preventive maintenance
  • Deming Individual Prize Winner (1952)

SJSU Bus 142 - David Bentley

american quality

American Quality

SJSU Bus 142 - David Bentley

american quality1
American Quality
  • Preoccupation with quantity for years
  • Reliance on inspection (“Quality Control”)
  • Effect of oil embargos in the 1970s
  • Malcolm Baldrige Award
  • President’s Quality Award (PQA) (???)
  • Six Sigma

SJSU Bus 142 - David Bentley

malcolm baldrige award
Malcolm Baldrige Award
  • Awarded by US Department of Commerce (National Institute of Standards and Technology)
  • 1987 legislation
  • Named after Malcolm Baldrige (Howard Malcolm “Mac” Baldrige - American industrialist and former Secretary of Commerce)

SJSU Bus 142 - David Bentley

baldrige award areas
Baldrige Award Areas
  • Original award areas: Manufacturing, Service, Small Business
  • Education added in 2001
  • Health care added in 2002
  • Non-profit added in 2007
  • Local winners
    • Granite Rock (1992)
    • Solectron Corp. (1991, 1997)

SJSU Bus 142 - David Bentley

baldrige award categories
Baldrige Award Categories
  • Leadership
  • Strategic planning
  • Customer and market focus
  • Information and analysis
  • Human resource focus
  • Process management
  • Business results

SJSU Bus 142 - David Bentley

six sigma quality 1
Six Sigma Quality - 1
  • Latest popular approach to Quality
  • Overall objective is to find and eliminate causes of defects in manufacturing and service processes
  • ± 6 standard deviations (6) from the process mean = 0.0003% defects
  • Represents a goal 6 ….. 6 ….. 6 

SJSU Bus 142 - David Bentley

six sigma quality 2
Six Sigma Quality - 2
  • Concept developed at Motorola by Bill Smith
  • Best in class = General Electric
  • Certification from ASQ on processes to support Six Sigma
  • Many consulting and training firms on how to implement Six Sigma

SJSU Bus 142 - David Bentley

six sigma at ge
Six Sigma at GE
  • “The central idea behind Six Sigma is that if you can measure how many ‘defects’ you have in a process, you can systematically figure out how to eliminate them and get as close to ‘zero defects’ as possible.”

Making Customers Feel Six Sigma Quality

SJSU Bus 142 - David Bentley

other awards prizes
Other Awards & Prizes
  • President’s Quality Award [PQA] (US) (???)
  • European Foundation for Quality Management (Europe) (see next slide)
  • National Quality Institute (Canada)
  • Business Excellence Award (Australia)
  • Etc., etc., etc.

SJSU Bus 142 - David Bentley

european quality award
European Quality Award

SJSU Bus 142 - David Bentley

value of awards prizes
“Value” of Awards & Prizes
  • Shows effort
  • May largely be dependent on money spent
  • Used in advertising (e.g., Cadillac – 1990)
  • Might not reflect customer view

SJSU Bus 142 - David Bentley

chinese quality

Chinese Quality

SJSU Bus 142 - David Bentley

chinese quality1
Chinese Quality
  • Historic high quality of porcelain, silk, etc.
  • Rapid change in manufacturing in last 15 years
  • Little infrastructure for appraising and certifying quality of subcontractors and suppliers
  • Recent recalls: pet food, toys, tires, toothpaste, etc.

SJSU Bus 142 - David Bentley

iso standards

ISO Standards

International Organization for Standardization (ISO)

SJSU Bus 142 - David Bentley

iso basics
ISO Basics
  • Network of national standards bodies in 162 countries
  • Based in Geneva, Switzerland
  • Seeks consensus for international standards

SJSU Bus 142 - David Bentley

old iso 9000 standards
“Old” ISO 9000 Standards
  • ISO 9000 (series)
  • ISO 9001(design, develop, produce, install, service)
  • ISO 9002 (no design and development)
  • ISO 9003 (final inspection and testing)
  • ISO 9004 (QMS application guidelines)

SJSU Bus 142 - David Bentley

current iso standards
Current ISO Standards
  • ISO 9000 family – “Quality management”
    • ISO 9001:2008 (QMS - Requirements)
  • ISO 14000 family – “Environmental management”
    • ISO 14001:2004 (EMS - Requirements)
  • ISO 19011:2002 (Guidelines on Quality and/or Environmental Management Systems Auditing)

SJSU Bus 142 - David Bentley

related iso standards
Related ISO Standards
  • ISO 10005:2005 (Quality management – Guidelines for quality plans)
  • ISO 10006:2003 (Quality management – Guidelines to quality in project management)
  • ISO 10007:2003 (Quality management – Guidelines for configuration management)
  • ISO/DIS 10012:2003 (Quality assurance requirements for measuringequipment)
  • ISO 10014:2006 (Guidelines for managing the economics of quality)
  • ISO 10015:1999 (Guidelines for training)

SJSU Bus 142 - David Bentley

iso 9000 principles
ISO 9000 Principles
  • Customer focus
  • Leadership
  • Involvement of people
  • The process approach
  • A systems approach to management
  • Continual improvement
  • Factual approach to decision making
  • Mutually beneficial supplier relationship

SJSU Bus 142 - David Bentley

iso registration process
ISO Registration Process

SJSU Bus 142 - David Bentley

automotive industry
Automotive Industry
  • QS-9000 (through 2006)
    • Common supplier quality standard
    • Used by Ford, GM, Chrysler
    • Based on ISO 9001:1994
  • ISO/TS 16949:2009
    • Quality systems – Automotive suppliers – Particular requirements for the application of ISO 9001:2008

SJSU Bus 142 - David Bentley

iso registration certification
ISO Registration (Certification)
  • What’s been good
    • Focus on quality
    • Demonstrates effort
  • What was bad (mostly fixed in ISO 9000:2000)
    • Became mechanical
    • Emphasized conformance to documentation, not meeting QUALITY
    • Didn’t include customer view

SJSU Bus 142 - David Bentley

ad