What skills do entrepreneurs need
1 / 25

What Skills do entrepreneurs need? - PowerPoint PPT Presentation

  • Uploaded on

What Skills do entrepreneurs need?. Communication Skills. Communication is key in business Businesspeople are always communicating in order to make the next business decision Team work Writing letters Memos Talking on the phone E-mail BBM.

I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
Download Presentation

PowerPoint Slideshow about ' What Skills do entrepreneurs need?' - plato

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.

- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript

Communication skills
Communication Skills

  • Communication is key in business

  • Businesspeople are always communicating in order to make the next business decision

  • Team work

  • Writing letters

  • Memos

  • Talking on the phone

  • E-mail

  • BBM

Writing skills
Writing Skills writing, speaking and listening skills

  • As an entrepreneur, you will frequently communicate in writing

  • With:

  • Customers

  • Employees

  • Managers

  • Other business owners

  • Suppliers

Good business writing
Good Business Writing writing, speaking and listening skills

  • Communicates ideas clearly

  • Gets results by being positive, persuasive

  • Convincing readers that they should accept what the writer is communicating

Business letter
Business Letter writing, speaking and listening skills

  • The most common form of business writing

  • You may write letters to:

  • Solicit business

  • Respond to customer questions

  • Negotiate purchases

  • Deal with suppliers

Must be professional formal
Must be professional/formal writing, speaking and listening skills

  • It’s a little different than writing to a friend

  • A certain level of formality is necessary

  • Certain standards must be respected

  • It shouldn’t be difficult to understand

  • Should be clear

  • Concise

  • Coherent

  • Get the message across

  • Positively

Follow the basic rules
Follow the Basic Rules writing, speaking and listening skills

  • Anything business related should be kept formal

  • All personal letters can be written in a personal manner

  • You should know the difference

2. Be sure to spell all names correctly and have the correct address

  • No matter how well you write your letter, a spelling mistake looks unprofessional

  • It could cause the letter to be lost in the mail or returned

3. Always date your business letter address

  • You may have to refer to this date at a later time

  • E.g. Source document

  • Use names and titles appropriately address

  • Use the person’s first name if you know them well

  • If you do not know them personally and the letter is very formal, use: (Dr., Mr., Miss., Mrs., etc…)

  • Be direct and positive address

  • Always maintain a positive tone.

  • Portray your business in an optimistic light, even if it is bad news

  • Be persuasive and specific address

  • Make sure what you want from your reader is clear

  • Use non threatening language that will persuade the reader to take the most desirable action

  • Avoid using fancy language address

  • Don’t write using language that you would not use when speaking

  • Use straightforward language

  • Be polite address

  • Always deal with issues in a businesslike, professional manner

  • Never express outrage

  • Never become abusive

  • Never be insulting

  • Be especially polite when writing a bad news letter

  • Use an appropriate closing address

  • Make sure your close corresponds to the content of the letter

  • If you are complaining about something, don’t close with ‘Warmest Regards’

  • Use: Sincerely, Cordially, Sincerely Yours or Cordially Yours to close your letter

Business memos
Business MEMOS address

  • Also known as a MEMORANDUM

  • A short written form of business communication

  • Has a set format:

  • Whom it is for

  • Whom it is from

  • The date

  • Subject of the memo

Sample business memo
Sample Business Memo address


TO: All StaffFROM: Management T.C.DATE: November 9th, 20--SUBJECT: STAFF CHRISTMAS PARTY

It's that time of year again. As you all know, Christmas is our busiest season of the year. Every year it is a struggle for management and supervisors to find the time and energy to organize a staff Christmas party. This year, we have decided to postpone the Christmas party until after our busy season.

Party Details

Date: Second or third Saturday in January (T.B.A)

Theme: Beach

Food: Caribbean

Special events: Karaoke and belly dancing

We apologize that the celebration will have to wait until the new year, but we guarantee that it will be worth the wait. Anyone interested in volunteering to help out with the event is encouraged to call Lucy, our events coordinator. Lucy's cell phone number is 222-3098. Please contact Lucy outside of business hours regarding this matter.

Thank you.


Interoffice memo
Interoffice MEMO address

  • A letter from one person in a company to another in the same company

  • Or to a group of employees

  • Or to everyone

  • Can be hand-delivered

  • E-mailed

  • Interoffice mail

  • Faxed to one another

MEMOS address

  • Should be:

  • Clear

  • Concise

  • Persuasive

  • Positive

Memos used for
MEMOS used for: address

  • Communicating policies and procedures

  • Assigning tasks

  • Motivating staff

  • Congratulate employees

  • Announce changes

Let s try it
Let’s try it!! address

  • You own a shop that sells comic books.

  • Write a business letter to your main supplier, a comic book wholesaler

  • Tell the supplier that you have not received the shipment you ordered of the most recent edition of a popular comic

  • Be sure to follow the rules

  • Make up names for your business and your suppliers business

Let s try a memo
Let’s try a MEMO address

  • As the owner of a large manufacturing company

  • Write a memo to your employees

  • Communicating a change in your vacation policy

  • State what the policy has been and what it will now be

  • Again, follow the rules