the art of generating correspondence through the web
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Web Correspondence. The art of generating correspondence through the web. MAJOR ENHANCEMENTS. Web based letter generation capabilities Improved Notice of Action letters Reformatted letters Miscellaneous Correspondence on the web New letter statuses, routing and approval process

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the art of generating correspondence through the web

Web Correspondence

The art of generating correspondence through the web

major enhancements
MAJOR ENHANCEMENTS
  • Web based letter generation capabilities
  • Improved Notice of Action letters
  • Reformatted letters
  • Miscellaneous Correspondence on the web
  • New letter statuses, routing and approval process
  • Enhanced web search and search results
what stays the same
WHAT STAYS THE SAME
  • Letters tied to an action
  • Letter creation process starts in legacy
  • Letter tracking process
  • Letter history
  • Ticklers
  • Series letters format and language
legacy changes
LEGACY CHANGES
  • Redirect users to complete the process in the web
  • Correspondence module will be removed as an option.
how to access
HOW TO ACCESS
  • Under CCS Modules
  • Or by using the quick links
search correspondence
SEARCH CORRESPONDENCE
  • Quick select: By Incomplete, Ready to send, Submit for approval
  • Simple search: By date range, county or client
  • Advanced search: By user, correspondence or status
search results
SEARCH RESULTS
  • Display/select client(s) for viewing or creating letters
  • Send Miscellaneous letter or search for existing letter
search results1
SEARCH RESULTS
  • Display/select letter(s) for viewing, modifying, printing, canceling, deleting or sending via Web Correspondence.
  • New letter status will be assigned for reference.
legacy series letter
LEGACY SERIES LETTER
  • Clicking on the hyperlink will allow a user to edit, save or print an incomplete series letter.
  • The select box allows multiple letters to be printed or attached to a web message at a time.
slide10

MANUAL CORRESPONDENCE

Edit:

  • Free text
  • Courtesy Copies
  • Comments

After editing:

  • Save
  • Save/Print
  • Cancel Letter
view print letters
VIEW/PRINT LETTERS
  • Completed letters will display in a pop up window for previewing and printing.
generate misc letters
GENERATE MISC. LETTERS
  • Select the client and click on Create misc letter
select misc letter
SELECT MISC. LETTER
  • Users may select letters not associated to a series or an specific action, such as Free text, LEA, PSA and NPPS.
approval process this is an optional feature for counties
APPROVAL PROCESSThis is an optional feature for counties.

The approval process allows a county to assign letters to another user for review and approval. Notice of Action, Cancellation letter and Free Text letters are available for approving.

approval process this is an optional feature for counties1
APPROVAL PROCESSThis is an optional feature for counties.

Counties may assign someone to review and approve

specific letters before sending.

approval process this is an optional feature for counties2
APPROVAL PROCESSThis is an optional feature for counties.

From the edit screen, users may select a user from a list of approved users.

approval process web message
APPROVAL PROCESSWeb Message

A Web Message is sent to approver(s) with the letter attached for review and approval. The sender may include additional comments in the body of the Web Message before sending if necessary.

slide18

APPROVAL PROCESSWeb Message

A Web Message will appear in the approver(s) inbox for taking an action.

slide19

APPROVAL PROCESSPreview Screen

The approver may view the letter and approve, edit or delete the letter.

slide21

TRAINING and UAT

  • Live Classroom Training Sept. 16th – 18th
  • Interactive Web Conference Sept. 24th
  • Training Manuals Available Mid September
  • Multimedia Demo
  • Released to UAT Mid September
  • SMCR documentation and Power Point presentation available now
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