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Data theft!. Our proactive approach. Report them immediately. Better safe than sorry!. Watch for risks and incidents. The faster you report , the faster we can respond. IT-related risks and incidents. Covers:. Electronic information. Software applications (e.g. emailing).

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our proactive approach
Our proactive approach
  • Report them immediately

Better safethan sorry!

  • Watch for risks and incidents

The faster youreport, the faster we can respond


IT-related risks and incidents


  • Electronic information
  • Software applications (e.g. emailing)
  • Performance of laptops, mobile devices and our network

IT-related risks and incidents

  • Unusual computer behaviour
  • Unusual mobile device behaviour
  • Inappropriate use of our IT network
  • Phishing emails, instant messages and texts
  • Suspicious websites and advertisements
  • Unauthorised access to information

Contact the

IT Helpdesk

Post line 5415 2555 (01246 282 555) or

[email protected]


Physical risks and incidents


  • Electronic information
  • Loss of equipment (e.g. laptops, mobile devices and PDAs)
  • Protection of our premises

Physical risks and incidents

  • Lost or stolen equipmentor printed documents
  • Unattended IT equipment
  • Unescorted strangers in the office

Unauthorised access to printed information

Shoulder surfers

Social engineering and vishing

Contact group


Post line 5474 6655

[email protected]


Personal information risks and incidents


Lost, stolen or unattended customer or employee information

Unauthorised access to information

Complaints and enquiriesfrom customers, employees or members of the public

Contact the

Information Rights Team

0114 241 4217

[email protected]

visit myroyalmail com t hinksecure

Further information

Use the online reporting form

[email protected]


Report wrongdoing

Bribery and corruption

  • Fraud
  • Financial malpractice
  • Practices that put information or individuals at risk

0800 097 1131

Inform your manager or

contact Speak up

to take away
To take away...
  • Watch for risks andincidents, and report them immediately
  • Report IT-related issues to the IT Helpdesk
  • Report physical issues to Group Security
  • Report personal information issues to the Information Rights Team
  • Better safe than sorry!