Pinnacle Dubai - ERP, CRM & Business IT solutions

1. Smart Technologies ENABLING GROWTH BUSINESS APPLICATIONS IT INFRASTRUCTURE SUPPORT SERVICES

3. WHO WE ARE For over two decades, Pinnacle has been the Information Technology partner of choice for over 2,000 clients working in the Middle East. We have accompanied our clients' growth to provide them with innovative and cost-effective solutions to help them manage the information that drives their business. From network infrastructure and integration, to innovative cutting-edge business applications, we have been translating advanced technologies into value for our clients across the government, business, and service sectors. As the pace of technology opens new possibilities, we have been able to provide our clients with innovative solutions in hospitality, education, healthcare, retail, manufacturing, distribution, contracting, automotive, oil & gas, media, and administrative services. Through working closely with our clients, we designed, implemented, and maintained the appropriate solutions that allowed them to capture opportunities and tackle challenges economical- ly, reliably, and effectively. With an unwavering commitment to quality, reliability, and customer satisfaction, we have built a reputation for being the trusted IT partner for businesses, providing them with the cutting edge technology solutions that best suit their evolving needs.

4. THE PINNACLE STORY Pinnacle was founded Introduction of ERP 3 employees Strategic partners: Novell, Microsoft, Compaq, Cisco Key clients: Al Futtaim Sons, Emerson FZE, AGMC/BMW, Uniglory Launch of regional operations Introduction of Network Security and Storage 20+ employees Strategic partners: Citrix, EMC, NetApp Key clients: Ministry of Finance, Petrofac, Oilfield Supply Centre, Tecom, Dupont, Dubai Municipality, Dubai Festival City

5. Pinnacle completes a decade of service Introduction of Telephony, CRM, Outsourcing 35+ employees Strategic partners: Avaya, Fortinet, Synology Distribution Key clients: JVC, GE, Kenwood, ITL Cosmos, Dresser Flow, Dubai Lynx, Dubai Ladies Club, Hilton, RAK, IFFCO, Sharjah Economic Department, NBF, Aujan, Danube Opened Abu Dhabi Office Introduction of Cloud Solutions, VMware, and Data Centre 50+ employees Strategic partners: SAP Business One, Salesforce, Veeam, Wondersoft Retail Solutions Key clients: SEHA, Western Region Municipality, Nuplas Industries Ltd, Shattaf Steel, Profiles RHF, ENEC, Ajman Municipality, DIFF, Demag Cranes, Sheikh Khalifa Specialty Hospital, GM Launched Pinnacle Vidya* Introduction of Security Solutions, Business Continuity, and DR 80+ employees Key clients: NMC Group, Danway, Adani Global FZE, Dubai Foundation for Women and Children *Pinnacle Vidya is Pinnacle’s CSR initiative to educate 1,000 underprivileged children

6. WHAT WE DO BUSINESS APPLICATIONS IT INFRASTRUCTURE SUPPORT SERVICES Design, implementation, and customiza- tion of ERP, CRM, Point of Sale, BI/Analytics, Web/Mobile Applications, backend integration and other business applications and solutions for enterprise, retail, industry, government, and service organizations Consulting, end-to-end design, sourc- ing, configuration, installation, integra- tion, virtualization, and certification for hardware networks and systems includ- ing CCTV, access control, telephony, security systems, cabling, data and voice solutions for government, SMEs, and enterprises 24/7 Support services through annual or adaptive support and maintenance contracts, including regular onsite visits, remote support, on-demand assistance, disaster planning and recovery, as well as emergency and rapid response capabili- ties

7. HOW WE DO IT WHO WE DO IT FOR

8. BUSINESS APPLICATIONS

9. Our Business Applications division provides software solutions for enterprises to transform their business to effectively meet dynamic client expectations, competitive pressures, and operational considerations. We design and implement systems based on platforms from technology leaders such as Microsoft, Oracle, Salesforce, and SAP to optimize account- ing and financial reporting, customer satisfaction, sales analytics, new business development, and logistics. Our core areas of focus are: Enterprise Resource Planning (ERP) Content Management Customer Relationship Management (CRM) Ecommerce Solutions BI and Analytics Warehouse Management Web and Mobile Applications Human Resources Management Retail Solutions/Point of Sale Performance Management With our unparalleled product knowledge, technology expertise, and experience across industries, our software solutions have enabled our clients to implement distinguishing best practices across multiple industries including: Government and NGOs Retail Oil and Gas Trading/Distribution Contracting Automotive Freight Forwarding and Logistics Education Hospitality Manufacturing When your business depends on IT, you can depend on Pinnacle’s business solutions.

10. IT INFRASTRUCTURE

11. Today’s business applications need to be built on robust foundations. At Pinnacle Smart Technologies, our IT infrastructure expertise is at the forefront of our technical capabilities. We have been relied on to provide some of the region’s leading industries with IT hardware and network solutions, and are entrusted to deliver service excellence across enterprise infra- structure requirements. From turnkey projects for multi-vendor/multi-platform WANs to high-availability and reliable disaster recovery, our expertise ensures that your IT infrastructure is robust enough to handle your business’s most critical IT requirements. Network and Wireless Solutions Planning, design, implementation, and management of multi-vendor and multi-platform LAN/WAN infrastruc- tures, as well as internal and external wireless networks Virtualization, Storage, Cloud Virtualization, Storage, and Cloud from Network Attached Storage (NAS) to Storage Area Networks (SANs) solu- tions. Server consolidation and High availability using the server Virtualization technology. Simplified management, enhanced security, and better productivity through Desk- top virtualization. SAS, PAAS options with secure Cloud options Telephony and Messaging Systems Planning, design, and integration of multi-vender Unified Communication solutions including corporate cloud based and on-premise email solutions Backup, Disaster Recovery, and Business Continuity Planning Solutions High availability of critical data and systems are achieved by efficient design and implementation of the backup systems and proactive disaster recovery solutions. Structured Cabling, Data Centers, and Security Systems Structured cabling, data center design and implementa- tion, power and environmental control systems, security and access control (CCTV, Biometric, IP cameras) Information Security Planning, Design, Implementation and maintenance of Network and Data Security solutions including Penetration tests.

12. SUPPORT SERVICES

13. Your IT systems are an integral part of your operations. Having the right level of reliable support from design through refurbishment is mission critical no mater what industry you are in. Pinnacle Smart Technologies provide the right level of support for your IT infrastructure and your application software to ensure you are getting the maximum efficiency from your systems at all times. Remote Monitoring and Support 24/7 remote monitoring of the critical IT environment and remote support to safeguard your investments, address issues, and ensure no critical system downtime. Extended Warranty Enhanced cover for critical IT equipment Consultancy Services Requirement analysis, network design, RFQ creation, ISP service offerings, IT security audit, IT staffing, IT infra- structure setup and relocation, and training Annual Maintenance and Support Contracts Customized service contracts to suit your requirements including onsite, remote, rapid response, and incident based services. Managed Services Outsource IT Management/Helpdesk and resources (long and short term)

14. WHAT THEY SAY “Pinnacle has a long association with IFFCO primarily in the area of providing resources for Application support. We have always seen that resources from Pinnacle are very committed. Also there is a very high flexibility of Pinnacle in their approach to Customer. They remain an IT Services provider to IFFCO and we recommend them for their long term and flexible approach" Joydeep Roy, Director IT - IFFCO “We, ITR Middle East FZCO, Jebel Ali, Dubai, UAE, are in Partnership with Pinnacle for our ERP System since 2008, our experience with Pinnacle is great in the areas of Software Solution, support and quick attention to trouble shooting. They have taken much initiative to solve our Customized solutions in running our business in a much faster and effective way.  Since we are happy with the team and the product; we are now upgrading the product for more convenient, faster and effective solutions for our line of business”. P. C. Roy, Finance Manager - ITR Middle East FZCO “I’m very impressed with Pinnacle team (family). Your staff is quite competent, very responsive and well-organized! Pinnacle team performed exceedingly well and in a proactive manner during the project and delivered all required services on time without adverse business impact. Thanks again for your cooperation” Mahir Ciftcibasi, TMEA Regional IT Leader - Turkey, Middle East and Africa, Dupont “IT Infrastructure of EMI Music Arabia is outsourced and managed by Pinnacle Computer Systems since 2004. Our experience with Pinnacle Team has been very good, for over a decade now. In Particu- lar, their trouble shooting skills and speed of response to deal with IT related issues has been very efficient and prompt” Sunil Balasubramanyan, Finance Analyst - EMI Music Arabia

15. “Getting my data backed up is becoming more and more important given the amount of video footage, I have been recording for my online sales programs. I love the fact that Pinnacle Team came over listened, understood and provided me with a backup to ensure all is under control! listened, understood and provided me wit “Getting my data backed up is becoming have been recording for my online sales p I highly recommend Pinnacle as the partner of choice for your IT and Software Solutions.” I highly recommend Pinnacle as the partn Ramez Helou, Founder & CEO - The Academy for Sales Excellence Management Consultancy “We would like to thank Pinnacle for the excellent service they have provided us over the year. They always take time to understand what we are trying to achieve and are helpful, patient and responsive. Pinnacle and the service they provide have become an integral part of our business operations. By selecting Pinnacle as our IT partner, our firm has been able to effectively utilize technologies that substantially increase our productivity, allowing us tobetter serve our clients and keeps us ahead of the competition.” Niousha Ehsan, Managing Director - Link Viva “We used to have regular issues with our IT Infrastructure. Signing an Annual Support Contract with Pinnacle, our issues are resolved within 24 hours and the issues have dropped drastically resulting into smooth and reduced downtime.” smooth “We us Pinnac Ganesh Iyer, Managing Partner - FLC Marketing Ganesh “With reference to the installation, cabling and hardware implementation at the office of Cartalyst Solutions, Aroma & Spice Catering Services LLC at DIP2. Pinnacle Team came in well prepared and worked on every bit of detail and ensured that they went above and beyond in every way.” Bobby Kapoor, Chef Partner – Cartalyst Solutions/Aroma & Spice Catering LLC

16. Dubai Office 311, Al Fajer Complex, (Homes R Us Building), Near Al Maktoum Bridge, Umm Hurair Road, Oud Metha, P.O Box 27261, Dubai, UAE +971 4 335 0053 +971 4 335 2350 sales@pinnacledxb.com Abu Dhabi Office 601, Building of Saeed Naser Al Junaibi, E-16, 48, Tourist Club Area (Opp. Abu Dhabi Airport City Terminal), P.O Box 52512, Abu Dhabi, UAE +971 2 673 5700 +971 2 673 5597 sales@pinnacledxb.com www.pinnacledxb.com