Interagency Technology Coordination. STATE AGENCY LIAISONS (SAL) & DISASTER LIAISONS MEETING July 28 th 2010. Remote Access COOP Exercise. Contents The Plan: DIS COOP & social distancing The Technology Connecting to Work Connecting People Infrastructure The Exercise:
STATE AGENCY LIAISONS (SAL) &
DISASTER LIAISONS MEETING
July 28th 2010
Emergency Exercsie Agenda
DIS COOP: Pan Flu Tactical Plan
Remote Access – Connecting to Work
Virtual Private Networks (VPNs) use the Internet to carry data between distant locations and an organization’s main network. The data moving over the VPN connection is secure because it is encrypted in transit. DIS offers both User VPN Services and Office VPN Services.
In our exercise 84% of participating users were able to use this technology from home to access the IT tools they needed to get their jobs done.
With Office Outlook Web Access, you can use a Web browser to access your Microsoft Exchange Server mailbox from any computer with an Internet connection. You can use Outlook Web Access with Microsoft Internet Explorer or many other browsers for UNIX, Apple Macintosh, or computers running Microsoft Windows®.
At DIS, this solution is the lowest common denominator for staff working out of the office. It’s easy to enable on the back end and simple to use from anywhere on hardware from the latest gamer PC to the first iPhone.
Key DIS Communications
Audio Conference (MeetMe)
Cellphone alerts (twitter)
Live Communications (LCS)
DIS offers many tools for telephone conferencing. Conference attendees can simply dial the conference bridge number, enter the assigned user code, and be instantly connected to the conference. The teleconferencing system supports conference calls of up to 240 participants.
The plain “Meet Me” conference service is a staple of our emergency preparedness: it allows managers in our multiple Olympia-area buildings to quickly coordinate response planning without traveling.
Starting in December 2009 DIS began “tweeting” emergency preparedness and disaster recovery updates.
These “tweets” are posted by DIS communications office, and users receive the updates on the device of their choice, from cellphones to web browsers.
22 Washington state agencies have twitter feeds. See the list at http://access.wa.gov/washington/twitter.aspx
LCS is an effective tool for small group collaboration or one-on-one communication. This versatile online tool allows agencies to communicate in real-time internally, or with other agencies, from the convenience of a laptop or desktop computer.
Find and communicate instantly with people on the network
Collaborate with partners using the whiteboard function
Peer to peer video conferencing capabilities
The WebEx suite of communication services includes interactive video conferencing, web collaboration, and audio conferencing –either by telephone or Voice over Internet Protocol (VoIP).
Online meetings through WebEx can be used to demonstrate products and services, share presentations, conduct online training sessions, collaborate on documents.
The service allows up to six video images to be displayed simultaneously, with many more people participating in the meeting. Agencies with multiple host accounts can simultaneously conduct multiple conferences.
Interactive map live online
Effective remote access depends on broadband network access being widely available.
Green spaces on the map have good broadband, but there are nuances:
One carrier or several?
Best effort transmission
The FCC National Broadband Plan recommends promotion of critical broadband infrastructure.
While DIS could and did operate without broadband, the availability of broadband connections really broadens our response options.
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