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Business Continuity Management (BCM) Records Management. Name: Willem A Olivier MBCI Date: November 2008. Agenda. What is Business Continuity Management (BCM) Our changing world What is the relationship between BCM, Global Risks & Records Management? Lost ‘Data’

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Name willem a olivier mbci date november 2008

Business Continuity Management (BCM)

Records Management

Name: Willem A Olivier MBCI

Date: November 2008


Agenda
Agenda

  • What is Business Continuity Management (BCM)

  • Our changing world

  • What is the relationship between BCM, Global Risks & Records Management?

  • Lost ‘Data’

  • What can you afford to loose

  • How to deal with the issue


Bcm life cycle

Acknowledgements to the Business Continuity Institute

BCM Life Cycle

Understanding Your Business:

business impact and risk assessment tools are used to identify the critical deliverables and enablers in your business, evaluating recovery priorities and assessing the risks which could lead to business interruption and/or damage to your organisation’s reputation.

Develop Continuity Strategies:

determining the selection of alternative strategies available to mitigate loss, assessing the relative merits of these against the business environment and their likely effectiveness in maintaining the organisation’s critical business functions.

Business

Continuity

Management

Life Cycle

Exercising & Plan Maintenance:

ongoing plan testing, auditing

and change management of

the Continuity Plan and its processes.

Developing the Response:

improving the risk profile through improvements to operational procedures and practices, implementing alternative business strategies, using risk financing measures (including insurance) and building continuity plans.

Establishing the Continuity Culture:

introduction of the Continuity Management process by education and awareness of all stakeholders, including employees, customers, suppliers and shareholders.


World economic forum
World Economic Forum

  • WEF identified 5 new breeds of risks

    • Economic

    • Environmental

    • Geopolitical

    • Societal

    • Technological

ContinuitySA Presentation Q1 2007


Economic
Economic

  • USA budget deficit

  • Chinese Economy

  • Oil Price shock

  • Stock market collapse

  • Asset price blow up e.g. USA house prices


Environmental
Environmental

  • Shrinking supply of fresh water caused by increase in human development

  • Global warming

    • Climate change

    • Rising sea levels


Geopolitical
Geopolitical

  • Mass destruction

  • Failing states - Zimbabwe

  • Instability after end of Cold War

  • Terrorism

  • Global crime

  • War - ME & Africa (water)


Societal
Societal

  • Pandemics

    • Bird flu

    • XDR TB

  • Illegal Immigration

    • Underprivileged seeking better lives

  • Crime

  • Civil unrest


Technological
Technological

  • Viruses

  • Power failure

  • Telco infrastructure failure

  • Ageing infrastructure


Risk culture
Risk Culture

Risk - Averse Culture

  • Low degree of "psychological safety" — can't discuss risk openly

  • Avoids risk/responsibility

  • Hides problems

  • Assigns blame when things go wrong

  • Doesn't learn from failures

  • Avoids opportunities because they have risks

  • Risk - Aware Culture

  • High degree of "psychological safety" — open discussions about risks and strategies for managing them are the norm

  • Accepts (calculated) risk

  • Learns from (managed) failures

  • Shares risks and risk management

  • Can act on opportunities as well as risks


Key contributors to runaway risk
Key Contributors to Runaway Risk

  • Ineffective Governance

  • Uncontrolled Complexity

  • Management Inattention or Indifference


The relationship
The Relationship

  • What is the relationship between BCM, Global Risks & Records Management?

  • Ask yourself, what happens if:

  • your office burns tomorrow? (Casanove Bank)

  • your backup tapes are damaged? (Fire, lost, stolen or don’t work)

  • your archives are destroyed (Pretoria municipality)

  • national archives destroyed (911 – Helen Keller & others)

  • bank’s voucher processing or securities storage is damaged by fire

  • medical aid company’s medical claims process is damaged by fire


The relationship1
The Relationship

  • An unmitigated risk provides the opportunity for a disaster

  • BCM deals with risk, impact, planning and how to deal with a disaster

  • Records management is an integral part of ensuring ‘data’ is not lost


Lost data
Lost ‘Data’

Ask yourself: how much information, documents, archives, data etc. can you afford to loose in the event of a disaster?


What can you afford to loose
What Can You Afford To Loose

B/U

B/U

B/U

B/U

B/U

B/U

B/U

11am – Fire in building

Example: Medical Aid Company with 24x7 Call Centre, claims processing, back office etc.

How much can you afford to loose before the impact is more than the cost of risk mitigation


How to deal with the issue
How To Deal With The Issue

  • Records Management is not only important in Production, you will also need it in the event of a crisis

  • What are the steps


Understanding your business
Understanding your Business

Stage 1

Understanding

Your

Business

  • Stage 1

    • Business Impact Assessment

    • Risk Assessment

    • Know what the impact

    • will be if you loose

    • records

Stage 5

Exercising

Maintenance

Audit

Stage 2

Business

Continuity

Strategy

Stage 6

Program

Management

Stage 4

Building

BCM

Culture

Stage 3

BCM

Response


Strategy
Strategy

Stage 1

Understanding

Your

Business

  • Stage 1

    • Use Assessment information

    • Build strategy

    • Strategy must align

    • with corporate IT strategy

Stage 5

Exercising

Maintenance

Audit

Stage 2

Business

Continuity

Strategy

Stage 6

Program

Management

Stage 4

Building

BCM

Culture

Stage 3

BCM

Response


Planning
Planning

Stage 1

Understanding

Your

Business

  • Develop plans to

    • Develop Continuity Plans

    • Plans must include manual

    • process

    • Records retrieval process

    • must be documented

Stage 5

Exercising

Maintenance

Audit

Stage 2

Business

Continuity

Strategy

Stage 6

Program

Management

Stage 4

Building

BCM

Culture

Stage 3

BCM

Response


Training education awareness
Training, Education & Awareness

Stage 1

Understanding

Your

Business

  • Create awareness

  • Train staff

Stage 5

Exercising

Maintenance

Audit

Stage 2

Business

Continuity

Strategy

Stage 6

Program

Management

Stage 4

Building

BCM

Culture

Stage 3

BCM

Response


Test test test
Test, Test, Test…..

Stage 1

Understanding

Your

Business

  • Test plans

  • Test systems

  • Test retrieval process

  • Test manual procedures

  • Test backups &

  • backup strategy

Stage 5

Exercising

Maintenance

Audit

Stage 2

Business

Continuity

Strategy

Stage 6

Program

Management

Stage 4

Building

BCM

Culture

Stage 3

BCM

Response


Keep going
Keep going!

Stage 1

Understanding

Your

Business

  • This is not a once off process

  • Remember change

  • Don’t become complacent

  • This is not just for the

  • select few

Stage 5

Exercising

Maintenance

Audit

Stage 2

Business

Continuity

Strategy

Stage 6

Program

Management

Stage 4

Building

BCM

Culture

Stage 3

BCM

Response


Closure
Closure

Records Management is part of our lives on a daily basis

We all deal with it in way or another, like it or not


?

Thank You

Remember to visit our stand in the main building, chat to us and enter our lucky draw & free gifts


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