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Into the user environment now!

Into the user environment now!. How the users changed and how libraries can adjust. Guus van den Brekel Coördinator Electronic Services, Central Medical Library University Medical Center Groningen. The build up …. Introduction The Problem (in short) What to do on the SHORT term?

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Into the user environment now!

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  1. Into the user environment now! How the users changed and how libraries can adjust Guus van den Brekel Coördinator Electronic Services, Central Medical LibraryUniversity Medical Center Groningen Central Medical Library

  2. The build up … • Introduction • The Problem (in short) • What to do on the SHORT term? • What could we do NOW? • Demo QuickSearch Library Toolbar Central Medical Library

  3. T HE PROBLEM THE CHALLENGE LIBRARY DISCONNECTS Central Medical Library

  4. Fragmentation of information The user has to spend a lot of effort: • To find them • To learn to use them separately • To search them separately • To evaluate them • To keep up with all individual changes • To repeat the above, constantly Central Medical Library

  5. No Visibility, lack of presence No Shortcuts No Intersections No Teleports -;) Central Medical Library

  6. We are not the only one anymore … What we are up against … Central Medical Library

  7. So the World has changed, …the User has changed …and the Libraries ……just did not change enough Central Medical Library

  8. How can we turn that around? From product-oriented to user-oriented Dig into user-environments ! Central Medical Library

  9. Keep up with what they are doing! Central Medical Library

  10. The new users • they are more fascinated by new technologies • Multitasking is a way of life; • Staying connected is essential; • Interactive, not isolation • Zero tolerance for delay; • Actions are more important than knowledge; • Learning by doing, not by being told • Trial-and-error approach to improvement is a viable model for learning • Cut-and-Paste Culture Central Medical Library

  11. lab books lab books PDAs PDAs campus portal campus portal learning management systems learning management systems exhibitions exhibitions course materialtext book course materialtext book personal collections personal collections readinglists readinglists Virtual reference Institutional repository Aggregations Digital collections Licensed collections Catalog E-reserve CatalogingILL library user environments resource environment Central Medical Library Source: Lorcan Dempsey, Liber 2005

  12. But how do we start to change? Central Medical Library

  13. On The SHORT Term (1) On The Long Term (1) • new central information system: component-based software, no monolithic ILS • Open standards and protocols: inter-operability • modular web-based library services • Web 2.0 social software Central Medical Library

  14. On The SHORT Term (2) • use of logs stats, evaluate and re-use • “Make the data work harder”. Combinations of data-sets can be used to create new services. • in more ways than one; platform independent Central Medical Library

  15. A Short Term example “Building around the box” From statistics to new services From Metalib -> LiveTrix http://Livetrix.ub.rug.nl Central Medical Library

  16. Already implemented in LiveTrix • Discovery/suggestion tool (no need to select resource/database or subject first! • Spellcheck/adviser • Inline- SFX & lending info with OPAC records • Impact factor info with Journals • Related terms info Central Medical Library

  17. Top Ten Technologies for Libraries to embrase Weblogs RSS Wiki's IM : Instant Messaging Podcasting OpenSource Software SMS Text Messaging Social Software User-created content Mashing-up services Central Medical Library

  18. But what can we do NOW? Central Medical Library

  19. “Quick and Easy” Top Three “Tools” • the Desktop(desktop search application) • The Office applications(Research Task Pane) • the Browser Central Medical Library

  20. The Browser • Browser extensions • Bookmarklets • User scripts • Plugins • Toolbars! (Have a look at: Library Success : a best practice Wiki) Central Medical Library

  21. A Short Term example: the QuickSearch Library Toolbar Central Medical Library

  22. Toolbar • FREE software • SAFE: No spam, spyware,POP-UPS or adverts • EASY: quick creation and maintenance • Completely web-based • IE and Firefox • Windows 2000 & Xp Central Medical Library

  23. How does it work? Central Medical Library

  24. To install or not to….. • Some rights needed • Offer it via network if IT doesn’t let you • USB-stick with Portable Firefox!“Your own portable library” • Search functionality withoutToolbar Central Medical Library

  25. What do the users like about the Toolbar? Central Medical Library

  26. Elements of the Toolbar VisibilityPresenceAccessSearchUsabilityCommunicationInteractionActualityTransparancy Central Medical Library

  27. What are the Benefits of all this? • increase usage collection & databases (on & off campus) • More contact moments user vs. library • improve the awareness of library services in general (branding) • boost unknown valuable resources • Posibilities to get better insight user search patterns and needs Central Medical Library

  28. And now for something completely different … The ultimate chase for the user … Extreme example of libraries following the users everywhere! Central Medical Library

  29. Building a Library in a Virtual “environment” Ok, but what are they doing in a VIDEO GAME? Central Medical Library

  30. The Second Life Medical Library 2.0 The chase for the Users …… Into The User Environment : no limits Central Medical Library

  31. Thank you for your attention.This is a mash-up of articles, presentations, blog-posts published on these subjects, mixed with my own experience and opinions. You can find all of them athttp://del.icio.us/digicmb/cluj Central Medical Library

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