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AMERICAN STANDARD Repair Part Software System

AMERICAN STANDARD Repair Part Software System. MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed. Repair Part Software System.

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AMERICAN STANDARD Repair Part Software System

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  1. AMERICAN STANDARD Repair Part Software System MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  2. Repair Part Software System INTRODUCTION/PROBLEM – Michelle McCreery CONSTRAINTS/IMPACTS – Lee Ann and Michael Klein RESOLUTION/IMPLEMENTATION – Michael Klein & Justine Reed CONSEQUENCES/RESULTS – Father Peter Asantebwana RECOMMENDATIONS – Kieonna Peake POWERPOINT SLIDES – Lee Ann and Michael Klein MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  3. Repair Part Software System INTRODUCTION/PROBLEM • Company Background • - Privately owned by Sun Capital Partners • Headquartered in Piscataway, New Jersey • - Manufacturer of kitchen and bath products • Faucets, fixtures, cast iron sinks and tubs, Whirlpool units, vitreous china and decorative panels • - Employs over 8,000 in U.S., Mexico and Canada MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  4. Repair Part Software System INTRODUCTION/PROBLEM • Company Background • - 2nd highest brand awareness • Holds leading market share in toilets • First to market new innovative products • - 2007 merged with Crane Plumbing, Eljer Plumbing • Formed American Standard Brands • 2010 acquired Safety Tubs and Decorative Panels, Inc. MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  5. Repair Part Software System INTRODUCTION/PROBLEM • Problem Statement • - No system set up for ordering repair parts for Whirlpools • - American Standard provides and ships all parts free • - Due to mergers and acquisitions, the product line has doubled • 370 Whirlpool products in last decade • One Whirlpool can have 18 – 52 parts MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  6. Repair Part Software System INTRODUCTIONPROBLEM • Who/What is Involved with Problem • - Marketing • Believes anything can be engineered • Market products before engineering is complete • - Engineering • Inventory to support product in field, 7 years • Generates new parts, increasing inventory • - MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  7. Repair Part Software System INTRODUCTIONPROBLEM • Who/What is Involved with Problem • - Purchasing • Low cost vendors, low quality defective parts • Results in changing vendors, increase in parts • - Vendors • Lose vendors to mergers, acquisitions, lack of sales • Patents Closely regulated • Cannot mfg same part, increased inventory MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  8. Repair Part Software System INTRODUCTION/PROBLEM • Who/What is Needed to Solve the Problem • - Marketing and Engineering • Address lack of collaboration • Team, not individual departments • Launch products effectively • - Purchasing • Reliable, quality vendors • Provide current part #’s and control inventory levels MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  9. Repair Part Software System INTRODUCTION/PROBLEM • Who/What is Needed to Solve the Problem • - Accounting • Calculate debits/credits • Ensure profitability • - IT – Implement and maintain web application • - Customer Service • Compile defect report • Place orders, returns, help customer transition MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  10. Repair Part Software System CONSTRAINTS/IMPACTS • Constraints – Financial – Negative • - Cost of research, sunk costs • - Cost to purchase new system • Initial investment of $210,000 • $2 million in yearly upgrades over ten years • - Cost of training personnel or new hire • - Inventory costs MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  11. Repair Part Software System CONSTRAINTS/IMPACTS • Constraints – Financial – Positive • - Total net revenue of $175 million over ten years • - Cost savings in less energy usage • - Longer life cycle • - Ease and lower costs of future upgrades MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  12. Repair Part Software System CONSTRAINTS/IMPACTS • Constraints – Time • - Time in researching new system • - Time to develop new system if ordered • - Time in training employees to run new system • - Or the time involved with a new hire • - Time lost during downtime during implementation MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  13. Repair Part Software System CONSTRAINTS/IMPACTS • Constraints – Human Resources • - Management involved with researching new system • - Information Technology maintenance • - Management involved with training employees • - New hire • - Employee downtime during implementation MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  14. Repair Part Software System RESOLUTION/IMPLEMENTATION • Resolution • - System, Application and Products in Data Processing (SAP) • Goal to Optimize Inventory Management • - Currently cannot track, project or replace stock easily. • Costs American Standard money to replace products and they have an opportunity cost loss in the inventory that they hold and ship out without formal tracking MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  15. Repair Part Software System RESOLUTION/IMPLEMENTATION • Resolution • - Through SAP: Enterprise Inventory Optimization Package or Supply Chain Inventory Management Solutions Package • Look at products through SAP for ease of integration and training- will work with current programs with little changes needed. MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  16. Repair Part Software System RESOLUTION/IMPLEMENTATION • Resolution • - Program will link to internet • - Allows customers to search for products • - Will show real time inventory availability • - Integrate Engineer Change Notices (ECN) • - Decreases Working capital (inventory) • - Increases cash flow (ability to charge for repair parts) MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  17. Repair Part Software System RESOLUTION/IMPLEMENTATION • Resolution • - Different views for customers and employees • - First In First Out Inventory (FIFO) method • - Safeguards for recalled/ out of stock/ discontinued products MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  18. Repair Part Software System RESOLUTION/IMPLEMENTATION • Implementation • - Change is needed- All the way through the company • - Analyze a Cost Ownership Analysis • Show exterior costs • Look at perceived benefits • Monetary and economical MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  19. Repair Part Software System RESOLUTION/IMPLEMENTATION • Implementation • - Determine who will be in charge • Current American Standard procedures • - A cut-off date is needed to transition • - Keep prior information for back-up MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  20. Repair Part Software System RESOLUTION/IMPLEMENTATION • Implementation • - Initial problems • Will take time to upload ECN’s • Will need to alert customers of new system • Determine current network capabilities MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  21. Repair Part Software System RESOLUTION/IMPLEMENTATION • Implementation • - Immediate benefits • Customer Service call volume decreased • Accuracy of inventory eases repair requests • - New information systems are an outgrowth of a process of organizational problem solving. A new information system is built as a solution to some type of problem or set of problems the organization perceives it is facing MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  22. Repair Part Software System RESOLUTION/IMPLEMENTATION • Implementation • - Realize improved customer relations • - Decreased costs • - Decreased employee frustrations • - More efficient inventory management • - New profitable service MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  23. Repair Part Software System RESOLUTION/IMPLEMENTATION • Implementation • - Determine who will be in charge • Current American Standard procedures • - A cut-off date is needed to transition • - Keep prior information for back-up MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  24. Repair Part Software System CONSEQUENCES/RESULTS INTRANETS & EXTRANETS FOR SUPPLY CHAIN MANAGEMENT: MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  25. Repair Part Software System CONSEQUENCES/RESULTS • Consequences/Results – Positive • - Many problems solved • - Increased sales and revenue • - Reduced operating costs • - Customer and employee satisfaction • - Enhanced IT security MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  26. Repair Part Software System CONSEQUENCES/RESULTS • Consequences/Results – Negative • - Cost of implementation • - Employee termination • - High maintenance costs • - Training costs • - Possible loss of data while transferring to new system MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  27. Repair Part Software System RECOMMENDATIONS • V. Recommendations • - Redesign and update existing system • - Implement SAP Enterprise Inventory Optimization Package • - Implement SAP Supply Chain Inventory Management Solution Package MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

  28. What is the part number you need? Hello, American Standard, how can I help you? OK, what does the missing piece look like? Can you describe the missing piece? American Standard Well, it is white and round. Uh, I need a part for my bath tub. It looks like a lizard’s eye, all moving and stuff. I don’t know, but the part is round with a hole inside it just like a doughnut. But mine has a piece missing.

  29. American Standard Would you like anything else for free today? Nothing, it is all free, so is our shipping. Ah, what you need is an Eyeball Jet. Well, how much do them damn things cost?

  30. PRODUTS ORDER NOW Product Types • Where to Buy • Order Literature • News and Press • Total Project Solutions • Porcher Website • Jado Website • Crane Website • Eljer Website • Fiat Website • Safety Tubs Website • Decorative Panels International Website • American Standard Prosite • Responsible Bathroom Website • Social Networks • YouTube • Facebook • Twitter • Customer Service • Contact Us • Care & Repair • FAQ • Warranty • Online Store Support Bathroom Faucets and Accessories Bathroom Accessories Bathroom Faucets Shower Faucets Toilets, Seats & Tank Lids Toilets Toilet Seats & Tank Lids Bidets Bathing Bathing Drains & Accessories Bathtubs Tub & Shower Wall Surrounds Walk in Bath Whirlpools & Airbaths Commercial Faucets Commercial Flush Valves Commercial Kitchen Faucets Commercial Toilets Urinals Kitchen Kitchen Accessories Kitchen Faucets Kitchen Sinks

  31. You have selected Whirlpools and Baths. Is this correct? YES NO Baths Whirlpools

  32. Check Parts List Now 700359-001 700359-002a 700400-021 700424-110 700444-123 701122-010 701122-012 702014-011b You have selected the Eyeball Jet. Is this the product you want? YES NO

  33. You have purchased the Eye Ball Jet Part $23.00 Tax $1.38 Shipping $8.00 Total $32.38 Enter Shipping Address and Select Payment Option Name: Address: City: State: Zip Code: Phone:

  34. Repair Part Software System THANK YOU QUESTIONS? MBA642-Management Information Systems - Walsh University - Professor Kim - March 1, 2011 Peter Asantebwana, Lee Ann Klein, Michael Klein, Michelle McCreery, Kieonna Peake, Justine Reed

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