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Imagine you are waiting desperately for a call from an employer while you are stretched out in front of the television, you get a call from an unknown number and you are wishing with all your heart that this is the moment you will hear the good news. Read more.
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Article1: Phoneburner.com ELIMINATING REDUNDANT INFORMATION Imagine you are waiting desperately for a call from an employer while you are stretched out in front of the television, you get a call from an unknown number and you are wishing with all your heart that this is the moment you will hear the good news. Suddenly, as you pick up the phone, there is a voice on the other side, so active that you would believe the person on the other side is all hooked up on caffeine. He is telling you about the new offer you can get if you change your service provider to their company. You feel like swearing at the top of your voice but you realize that it is not going to make a shred of difference to the person on the other side, because it’s really just a pre-recorded voice message. This is the technology used by almost all companies nowadays. The technology merges a telecommunication system with a computer and helps dial numbers automatically. It can be called an automatic dialer or auto dialer. A voice modem is an integral part of an auto dialer software system. It is a device designed to play or record a vocal message on a telephone line, and the fact is that more than one modem can be connected to a single computer.Therefore, it can save time by playing message at the same time on many phone lines. Each line connected to a computer software plays a vital role in the automatic dialing system. Software are specially designed to detect certain parameters. Software can save time in a number of ways. Firstly, it helps recognize weather the call is made by a human or an answering machine. If it is a person speaking on the other side, then and only then will the call be connected to a live operator. Secondly, it can save time by predicting which numbers are more likely to answer the call and which are not. This is based on the history and length of previous call on that number. Another interesting feature of the automatic dialer system is that it can save the time of consumers who, instead of talking on the phone with an operator, can simply find information regarding their queries by a set of buttons. For an example when it says dial ‘1’ for “yes”. With software programming and algorithm formation becoming easier, auto dialer systems can be designed to do a number of additional tasks. Nowadays,software are available which can help record all the service calls between customers and servers, and also between agents and supervisors. Having a recording helps detect the exact problem for referencing it for future conversations. Moreover, linking between various departments is also a feature available in new auto dialer systems; it helps set up conference calls on large scales so that a number of people associated with the same issue can give their inputs simultaneously and the issue will be resolved in less time. If you want to know more, log on to Phoneburner.com. ABOUT THE AUTHOR Catherine Wales is a professional marketing and sales agent. She strongly recommends use of automatic dialersto boost efficiency and save time. She recommends www.phoneburner.com as the right place to go to for such a software.
