GQM – an example from Fjellanger - Widerøe. Hans J. Lied Tor Stålhane IDI / NTNU. Environment. Medium sized company making tailor-made software systems Fixed price projects with little room for rework caused by introduction of errors
Hans J. Lied
IDI / NTNU
We used a combination of three methods:
GQM abstraction sheet without the lower part
The GQM abstraction sheet was used to:
The GQM method helps us to obtain:
Pareto identified the following main problem areas:
We presented the development team with the
results from the Pareto analysis and introduced
them to RCA.
We made an Ishikawa diagram, using the categoriesfrom the data collection form as a starting point.
The strong point of a brain-storming sessionis that it maximises the use of available knowledge
Improvement actions identified from this session: