Inclusive Communication in Scotland (ICiS) project. Regional Seminars ‘Simple is Smart - changing our communication behaviour to ensure everyone within our communities is included'. Our chair for today. An Expert . Housekeeping & Ground Rules. Fire alarm Mobile phones Breaks Toilets
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Inclusive Communicationin Scotland (ICiS)project
‘Simple is Smart -
changing our communication behaviour to ensure everyone within our communities is included'
When doing the exercises –
The red and yellow cards
Hold up the yellow card if you want us to slow down or repeat something
Hold up the red card if you want us to stop and explain something
The Identity card
Think about the person on the card as you take part in the seminar today.
Consider their communication support needs and what they would need in place to carry out the exercises etc
An opportunity for you to:
You as an individual –
Can not make sense of what is being said to you
Do not hear what is being said to you
Struggle to pick out key information from the ‘gabble’ of words
Need a visual aid to help you to ‘see’ words in your head
Need time to process new concepts
Take instructions literally
Do not understand why other people ‘don’t get it’
Find it hard to express what you want to say
Are distracted by environments that are unfamiliar to you
Need noise or peace and quiet to think
Cannot see written material
In a room of 100 people in your community –
Engineer’s time wasted because tenant did not understand the letter was an appointment @1.5hrs of skilled labour @ £/hr
Arrears costs with council tax because resident couldn’t return the form initiating debt collection @ £/hr
Responding to complaints about services @ £/hr
Escalation of issues to be resolved by management because front line staff could not understand the problem x hrs of management time @ £/hr
The first five principles and what they mean for the Experts
Paul on DVD
David on DVD
As you will see six of the ‘Experts’ are male….this represents three things:
We have worked with a ‘core’ team of Experts
to make the Principles ‘live’ –
what follows are some of their words and experiences from
Barry Smith in Glasgow and Edinburgh -
‘Today I am going to read out a short poem called Communication and Access.
Communication aid I may use please give me time to hear me out.
Over years I been told what to do there are no need for that the person who
Has communication need I will need more time to be heard.
Mouse in the house can step in but I cannot because no access for my
wheelchair, what isn’t right all full the night I wait for a past by to walk by and
support me into place.
My legs may don’t work but my brain do.
Underlying people put me under but it is not raining. No one remember I got
Ice is cold in weather what make it very hard for access wheelchair get on.
Coffee I loved to drink right into the night, what makes me high as a bird in the
An non-disabled body can run around without thinking about wheelchair
Tree looked nice at Christmas and everybody is so happy with this time of year.
I would like everyone who need communication support get it no matter who
Over work and under pay but we all need the same access into places no
matter who you are. No money people say.
Anyone who say they don’t know about communication and access they will by
end of today.’
Clifford Hughes in Glasgow, Dumfries and Edinburgh -
My name is Clifford Hughes
I enjoyed three voice-centred careers
A diagnosis of Cancer of the Larynx
My voice had been my life:
Can't speak. Might as well be dead.
Ministry to the Disabled....
I joined Communication Forum Scotland.....the Hidden
Are we seen in 3 D ?
Good practice example ......cheers!
Rob Gale in Dumfries & Galloway -
Helen Gowland in Edinburgh –
I am Helen Gowland
I have aphasia following a stroke....words disappear
I want to talk about three things -
Thank you for being -
Public Service Improvement Framework
Examples include –
Case studies and the ‘Talk for Scotland’ toolkit can be found on the Communication Forum Scotland website www.communicationforumscotland.org.uk
Use of photographs
Use of symbols
There are people and organisations who can help you to access
resources, including your local Speech & Language Therapy services, disability-led organisations such as Scottish Accessible Information Forum, pan-disability groups and impairment specific organisations
Scottish Accessible Information Forum (SAIF)
Contributed by Susan Burn, Project Officer
Concluding remarks and goodbye from chair