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Kick Start Knowledge Management. Delhi K-Community Learning Session.

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Kick Start Knowledge Management

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Kick start knowledge management

Kick Start Knowledge Management

Delhi K-Community Learning Session

Kick start knowledge management

  • Knowledge management can be defined as "the harnessing of a company's collective expertise wherever it resides and the distribution of that expertise to the right people at the right time. It's not a product but a process-the process of gathering, managing, and sharing your employees' knowledge capital.“

    - GartnerGroup

Can knowledge be managed

Can Knowledge be Managed?

Ask yourself!

  • Can’t manage what you can’t measure

  • Where does knowledge exist?

  • Can technology create/manage knowledge?

Kick start knowledge management

  • You can't manage knowledge. Knowledge is between two ears and only between two ears.

    Peter F. Drucker,

Knowledge facts

Knowledge facts!

  • Knowledge is about context

  • Knowledge cannot be transferred

  • Knowledge sharing is voluntary

  • We share knowledge with right audience

  • We trade knowledge

  • Knowledge travels faster in informal networks

  • Formal : Informal network ratio = 1 : 1000

  • Knowledge is leaky

Some km myths

Some KM myths!

  • KM is about ‘implementation’

  • KM is a set of procedures

  • KM can be outsourced

  • KM is about storing knowledge

  • KM is about enhancing knowledge supply

  • KM always helps innovation

  • KM is about building a knowledge-based organization

Typical situations we face

Typical situations we face

  • Information is there, but can’t find it.

  • Delivered in the past, but out of touch, therefore redo the work.

  • Can’t find any experts due to "brain drain“

  • Resource is away and nobody knows how to finish ‘that’ crucial contract

  • Search returned 187 items. Which one is relevant?

  • Development team used old specifications

  • Can’t find all project documents at one secure place

Some km mistakes

Some KM mistakes

  • Weak guiding strategy

  • Let’s go shopping

  • Build it and they will come

  • Document-centric approach

  • Big-Bang implementation approach

  • Supply-side solution approach

  • Starting with a low-profile project

Some km mistakes1

Some KM mistakes

  • KM initiatives are supplementary

  • Quantity v/s Quality

  • Heavy taxonomy, weak search

  • Lengthy KM assessments

  • Where’s the ROI?

  • Too many portals

  • Too many protocols

What do you want to do

What do you want to do?

  • Share solutions to customer problems in a BPO?

  • Help groups or teams collaborate and share work?

  • Locate people with specific skills or create CoPs?

  • Manage unstructured content repositories?

  • Provide customized access to existing information?

  • Document, model and execute business processes?

Challenges in km

Challenges in KM

  • People

    • Resistance to change

    • Culture

    • Awareness

    • Accountability

    • Collaboration (WIIIFM)

    • Priorities

    • 90-9-1 rule

    • Know – Tell – Write

    • Leadership support

  • Process

    • Business direction

    • Strategies

    • Decision making

    • Documenting

  • Technology

    • Virtualization

    • Scalability

    • ROI

    • Information overload

Simple rule

Simple Rule 

  • Promote values

  • Learn, Collaborate, Build Relationships, Encourage Dialog, Induce Critical Thinking

  • Make it easy for ‘them’!



Open house discussion

Open-house Discussion

Thoughts, Ideas, Opinions, Queries, Critical analysis, Next steps!

Share your feedback:

Thank you

Thank you!

Vikash & Sandeep (for the commute and venue)

K-Community, LinkedIn, Facebook, Skype

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